Assistant Manager

Wendy's; Smiths Falls; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading multi-unit franchisee of Wendy's is seeking an Assistant Manager in Smiths Falls, ON. The role involves supporting the General Manager, managing daily operations, and ensuring high-quality service. Candidates should have strong coaching skills and the ability to analyze performance data. Competitive wages and benefits are offered, along with opportunities for advancement.

Benefits

Competitive wages

Quarterly performance-based bonuses

Company RRSP matching

On-the-job training

Incentive and recognition programs

Community involvement opportunities

Employee discounts on food and drinks

Health and dental benefits for qualifying employees

Advancement opportunities at various levels

Training in food safety and health and safety

Qualifications

• Experience in managing restaurant operations.
• Ability to analyze performance data and recommend improvements.
• Strong leadership and team development skills.

Responsibilities

• Manage daily restaurant operations and staff.
• Analyze restaurant performance data and recommend plans.
• Investigate and resolve customer complaints.

Skills

Coaching

Scheduling

Customer Service

Performance Analysis

Job description

In this role, you will support the General Manager by providing coaching to the team and creating a fun, inviting work environment where the team feels respected and valued. You will identify 5-Star talent and ensure effective scheduling to put the right people in the right roles at the right time.

With support from a General Manager (GM) or District Manager (DM), you will manage daily restaurant operations and staff in your market. Your responsibilities include executing all company policies, procedures, programs, and systems. You will ensure the achievement of restaurant objectives, compliance with local laws, and adherence to ethical business practices. You will lead, interview, select, train, and develop all Shift Supervisors, Team Trainers, and Crew with support from your GM or DM.

Responsibilities :

• Analyze restaurant performance data and recommend plans to address negative trends.
• Adjust crew schedules based on labor, performance, and forecast needs.
• Assess staffing goals and recommend adjustments to meet them.
• Investigate and resolve customer complaints.
• Monitor service quality and adjust positioning guidelines as needed.
• Recommend corrective actions for customer service issues or crew performance problems.

As a multi-unit Wendy's franchisee, Quicker Foods Inc. offers benefits such as:

• Competitive wages
• Quarterly performance-based bonuses
• Company RRSP matching
• On-the-job training
• Incentive and recognition programs
• Community involvement opportunities
• Employee discounts on food and drinks
• Health and dental benefits for qualifying employees
• Advancement opportunities at various levels
• Training in food safety and health and safety

Planning to move but want to retain your seniority or find a new job? With 55+ locations, we can help you find a suitable fit whether you're relocating for personal, educational, or work reasons.

The Wendy’s Story

Wendy is a real person, daughter of our founder Dave Thomas. She is a successful franchise owner and a testament to our commitment to serving quality food. Since 1969, when Dave Thomas introduced fresh, made-to-order hamburgers, we've been dedicated to customer satisfaction and quality.

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Assistant Manager • Smiths Falls, ON, Canada