Assistant Manager (CAN) - Ottawa Outlets

The Body Shop; Ottawa; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading beauty retailer seeks a passionate leader to partner with the Shop Manager in driving store excellence and customer engagement. This role involves leading a dedicated team, meeting sales targets, and leveraging data to enhance performance. Join us to support our mission of inclusivity and sustainability while enjoying benefits like product discounts and paid volunteer days.

Benefits

50% discount on regular products

Paid volunteer days

Comprehensive onboarding

Training hours for team

Opportunities for growth

Qualifications

• Experience in a customer-facing role and team leadership.
• Ability to meet sales and performance targets.
• Experience using data (KPIs) for business decisions preferred.

Responsibilities

• Lead and develop a customer-focused team.
• Drive sales and performance targets with the Shop Manager.
• Use data to make informed business decisions.

Skills

Leadership

Customer Engagement

Problem Solving

Organizational Skills

Collaboration

Tools

Microsoft Office Suite

Job description

As an inspirational leader & activist, with enthusiasm for our brand and a strong connection to our purpose, you will partner with the Shop Manager to drive the store & your team to deliver retail excellence, strong sales results & an engaging customer experience.

More about the role

• Lead & work as part of a successful, engaged team to best meet the needs of our customers
• Help shape a customer-focused store experience by supporting the Shop Manager in leading the team to drive customer engagement through our products, campaigns & activism, bringing our brand to life
• Problem solve effectively & proactively as much as possible using available resources
• Communicate effectively & act as a flexible & responsible role model to your team
• Ensure development of customer loyalty to further build The Body Shop brand
• Work with the Shop Manager to meet sales & performance targets
• Assist in managing stock; monitor & adapt to change
• Use provided data (KPIs) to make sound commercial & business decisions to drive sales & team performance
• Identify & attract high-potential candidates & develop current team members to succeed
• Show interest in & passion for learning about & leveraging knowledge of the beauty market, competitors, & products

What we look for

• Experience in a customer-facing role, people leadership & team development
• Ability to meet sales & performance targets with strong planning & organizational skills
• Ability to work collaboratively within a feedback culture
• Experience using data (KPIs) to make informed business decisions preferred
• Comfortable with Microsoft Office Suite
• Flexibility to work hours including holidays, nights, and weekends to meet business needs
• Willingness to work across Sunday to Saturday as required

What we offer

• Benefits start within your first month
• Comprehensive onboarding in your new role
• Training hours for you & your team as needed
• A 50% discount on regular products & 30% on Gifts
• Freebies when launching new products
• Paid volunteer days to support causes important to you
• Opportunities to connect with Community Partners for local activism
• Uniform - we provide a green apron, but encourage personal expression
• Ability to offer a real living wage to your Customer Consultants
• Opportunities for growth within the Brand
• Support to be your authentic self, including participation in Inclusion & Belonging Networks

Talent Drivers

Collaborative Skills, Commerciality, Leadership, Personal Conduct, Purpose. We promote a world where all individuals are valued, supported, and represented at every level, fostering equality, diversity, and inclusivity. The Body Shop Limited is an equal opportunity employer. Please inform us if you require accommodations during the interview process.