Assistant Manager , South Keys

Pro Hockey Life; Ottawa; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading retail company is seeking a Store Manager to enhance customer experience and operational efficiency. This role involves training staff, ensuring compliance with standards, and fostering a positive work environment. The ideal candidate will have strong leadership skills and a passion for retail management.

Qualifications

• Experience in retail management and store operations.
• Strong ability to motivate and develop teams.
• Effective communication skills for team and customer interactions.

Responsibilities

• Champion Pro Hockey Life’s Customer Experience Model across the Store Team.
• Ensure compliance with visual standards and operational readiness.
• Coach and develop store staff through ongoing support and feedback.

Skills

Leadership

Coaching

Communication

Customer Service

Job description

Champion and deliver Pro Hockey Life’s Customer Experience Model across the entire Store Team

• Meet Staff Training Saturation targets related to Product Knowledge and Fit Etiquette
• Achieve Net Promoter individual store targets
• Ensure Staff Onboarding is delivered to the company’s expectations
• Become an Ambassador of Canadian Tire’s Triangle Rewards Program
• Provide continuous feedback and coaching to Store Teams using Store Force Reporting
• Conduct Daily Huddles and formal performance evaluation programs

Store Operations :

• Ensure flawless execution of PHL’s visual compliance standards, store maintenance, and pricing standards (Operational Readiness Review and Dynamic Merchandising Programs)
• Utilize all store operating initiatives and directives effectively according to required timelines
• Establish plans and follow up on execution of weekly price changes and department POP as per weekly communication, ensuring 100% system pricing including weekly price sweeps
• Deliver annual corporate shrink targets through team education, enforcement of LP and audit standards, and inventory control
• Oversee preparation for annual inventories
• Ensure compliance with all corporate LP, Cash, Store Audit, and OH&S policies and procedures
• Manage overall efficiency of the store eCommerce business
• Ensure all IT and store infrastructure is functional and integrated into daily processes
• Coach and develop Department Managers and store staff through setting expectations, communication, coaching, feedback, and ongoing support
• Follow up to ensure the execution of Weekly Plans for the store
• Create development plans and conduct annual appraisals for Full-Time staff; support and coach to improve performance gaps and conduct ongoing coaching
• Communicate clearly and concisely; lead effective Huddles, Meetings, and Coaching sessions, keeping the team well-informed
• Hold team accountable for completing required training within time limits, working with Department Managers
• Resolve all customer concerns effectively
• Collaborate with Store General Manager to establish succession plans through continuous training and development leveraging HR partners

Leadership

• Motivate the team and enhance performance through recognition programs, store contests, customer compliments, and compensation
• Maintain PHL performance management expectations, including feedback, coaching, and progressive discipline where necessary
• Follow disciplinary processes consistently and impartially
• Promote and maintain a positive and motivating work environment
• Provide mentorship to teams and foster continuous growth