Assistant Manager

Mark's; Courtenay; On-site; CAD 37,000 - 56,000; Full time

Job summary

Mark's is seeking a Customer Service Leader to oversee operations and enhance the customer experience in Courtenay. The ideal candidate will have 3-5 years of retail experience, exceptional communication skills, and a passion for coaching and mentoring team members. Join a company dedicated to diversity and inclusion, offering competitive salaries and a supportive work environment.

Benefits

Competitive salary

Benefits

Bonuses

Additional compensation

Qualifications

• 3-5 years of retail experience.
• Proven ability to coach, mentor, and develop team members.
• Strong training and mentoring abilities.

Responsibilities

• Leads the B2B Mark’s Commercial Business function including order entry and management.
• Implements, communicates, and ensures compliance with all operating procedures.
• Assumes responsibility for all store operations in the absence of the Store Manager.

Skills

Coaching

Communication

Organizational Skills

Mentoring

Customer Service

Job description

What You’ll Do

Customer Service

• Provides leadership to the team, consistently coaches, and follows up to ensure the delivery of the service model standards to each customer.
• Leads the B2B Mark’s Commercial Business function including order entry and management, coaching the team to ensure accurate and timely ordering and delivery to customers.
• Provides an exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.
• Supports the customer experience through timely processing and movement of inventory to the sales floor.

Operations

• Implements, communicates, and ensures compliance with all operating procedures, processes, and policies.
• Manages scheduling and follow-up of shipping/receiving, eCommerce fulfillment operations, cash management, and operations systems & compliance.
• Assists in preparation and execution of annual inventories.
• Follows and ensures compliance with all corporate LP, cash, audit, and OH&S policies and procedures.
• Assumes responsibility for all store operations in the absence of the Store Manager.

Training

• Provides leadership to the team, coaching and following up to ensure service standards are met.
• Creates and communicates the daily operational plan.
• Leads effective shift meetings and coaching sessions.
• Ensures team completes required training within set timeframes.

Leadership

• Acts as a brand ambassador, promoting brands and culture.
• Motivates the team through recognition programs, contests, and customer compliments.
• Maintains performance management standards, including progressive discipline when necessary.
• Follows disciplinary processes consistently and impartially.
• Promotes a positive, inclusive, and empowering work environment.

What You’ll Bring

• Proven ability to coach, mentor, and develop team members through setting expectations, communication, and ongoing support.
• Ability to manage daily and weekly plans for the department and store.
• Exceptional communication and organizational skills.
• Strong training and mentoring abilities.
• 3-5 years of retail experience.
• High energy, enthusiasm, and a drive to succeed.
• Basic computer skills.

At Canadian Tire Group of Companies, we foster transparency and value contributions, offering a competitive salary ranging from $37,200 to $55,800, along with benefits, bonuses, and additional compensation.

About Us

Mark’s aims to be Canada’s top destination for industrial and casual apparel and footwear. As part of the Canadian Tire family, we focus on comfort, quality, and style through innovative product development and strong private brands. Join us and be part of our evolution.

Our Commitment to Diversity, Inclusion, and Belonging

We are dedicated to creating a respectful and inclusive environment where diversity is celebrated and everyone feels they belong. We respect all individuals regardless of religion, nationality, gender, race, age, ability, language, sexual orientation, or identity.

Accommodations

We welcome candidates from diverse backgrounds and are committed to providing accommodations during the application and interview process. Please inform us of any needs when contacted.