Assistant Manager

Paradies Na; Calgary; On-site; CAD 60,000 - 86,000; Full time

Job summary

Paradies Lagardère is seeking an Assistant General Manager to oversee daily operations, deliver First Class Service, and partner with the General Manager to ensure timely execution of policies. This role covers leadership across zones and support areas.

You will train, motivate, and develop a professional team, maintain merchandising standards, and monitor P&L with action plans as needed. Strong English communication is essential.

Qualifications

• Bachelor’s degree and high school diploma or equivalency required.
• Minimum three years of leadership in merchandising, the service industry and/or operations environment.
• Ability to work flexible shifts in a 7/365 day team oriented environment; occasional travel as business dictates.
• Exceptional customer service skills and an ability to communicate effectively using the English language.
• Self-starter able to prioritize numerous tasks and adapt to unexpected situations simultaneously.
• Proficiency in reading, writing, mathematics, cash handling/reporting; proficiency in Microsoft Office.

Responsibilities

• Provide first class service to customers and partnering with the General Manager to ensure policy execution.
• Resolve customer service and associate issues promptly in line with Core Values.
• Ensure store merchandising standards are consistently executed per company guidelines.
• Partner with the General Manager to implement organizational policies and goals and hold the team accountable.

Skills

Customer service

Leadership

Communication

Time management

Team building

Education

Bachelor’s degree

High school diploma or equivalency

Tools

Microsoft Office

Job description

An Assistant General Manager is responsible for the daily execution of the Mission Statement which includes providing First Class Service to every customer while partnering with the General Manager to ensure consistent and timely execution of company policies and procedures. An Assistant General Manager is assigned specific leadership responsibilities within Zone(s), terminal(s), or other support areas.

• Service
  • Promptly resolve all customer service and associate issues in accordance with our Core Values
  • Exceed First Class Service standards and behavior with every customer, business partners and peers
  • Treat customers and peers in accordance with the core values of the company
• Operations
  • Ensure store merchandising standards are consistently executed per the company guidelines
  • Partner with the General Manager to ensure consistent implementation of the organizational policies and goals set forth by the company, while holding the team accountable to such standards
• Influence and make recommendations to help achieve performance objectives in the areas of sales, expenses, inventory control, and payroll while monitoring overall P&L results and formulating action plans as needed
• Leadership/People
  • Train, motivate, and develop a professional team that possesses the ability to achieve sales goals while adhering to company performance metrics, implementing promotional programs, and coordinating special events
  • Build strong business relationships with airport management, brand partners, and the Support Center Team through the use of clear, consistent communication
  • Monitor and address performance issues in a timely manner while providing on-going coaching and counseling
  • Perform all basic human resource functions including interviewing, succession planning, training, scheduling, and performance reviews
• Other duties as assigned

Job Qualifications

Education

• Bachelor’s degree and high school diploma or equivalency required

Experience

• Minimum three (3) years of leadership in merchandising, the service industry and/or operations environment

Other Knowledge, Skills, Abilities or Certifications

• Ability to work flexible shifts in a 7/365 day team oriented environment; occasional travel as business dictates
• Exceptional customer service skills and an ability to communicate effectively using the English language
• Self-starter able to prioritize numerous tasks and adapt to unexpected situations simultaneously
• Proficiency required in reading, writing, mathematics, cash handling/reporting; proficiency required in Microsoft Office
• Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable Department of Transportation requirements
• Standing for long periods of time and the ability to work in environments with varying temperatures
• Ability to lift a minimum of 40 lbs., perform essential job functions such as standing for extended periods, bending, reaching, climbing a ladder, and walking long distances
• Occasional travel may be required based on the needs of the business

ParadiesLagardère is an equal opportunity employer. We are committed to diversity, inclusion, and accessibility. We welcome all applicants without regard to race, color, religion, gender, national origin, disability, or any other protected status. The Company is committed to offering reasonable accommodations to job applicants with disabilities.