Zone Manager

Paradies Lagardère; Ottawa; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading retail and restaurant company in Ottawa is seeking a Zone Manager to drive sales and operational excellence. The ideal candidate will have supervisory experience, exceptional customer service skills, and the ability to adapt to changing priorities. Responsibilities include coaching staff, executing merchandising standards, and ensuring a memorable customer experience. This full-time role requires flexibility in scheduling, including weekends and evenings, and a high school diploma is necessary. Join a dynamic team committed to excellence.

Qualifications

• Minimum one year of retail supervisory/key holder experience.
• Ability to work various shifts in a team-oriented environment.
• Must have proficiency in reading, writing, and mathematics.
• Excellent customer service skills and an ability to communicate effectively using the English language.
• Self-starter able to prioritize and handle various tasks simultaneously.
• Ability to adapt to changing priorities and unexpected situations.
• Proficiency in reading, writing, and mathematics.
• Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and applicable FAA/Department of Transportation requirements.
• Computer work, heavy lifting (40 lbs.), long standing periods, climbing lifting, bending, nights or weekend work, based in a store or group of sales associates.
• Able to work varied shifts including weekends, evenings and Stat Holidays.

Responsibilities

• Drive sales, service, and operational excellence.
• Coaching/training functions and execution of merchandising standards.
• Maintain store appearance and conduct transactions accurately.
• Manage customer transactions and related store processes including receiving, counts and transfers.

Skills

Selling experience

Customer service skills

Communication

Self-starter

Adaptability

Issue resolution

Relationship with colleagues

Visual merchandising

POS transactions

Receiving/cycle counts/transfers

Process controls

Cash handling/loss prevention

Effective communication in English

Education

High school diploma or equivalency

Tools

POS system

Handheld device

Job description

Position Summary

Zone Managers are leaders that drive sales, service, and operational excellence in the location. This role is a key to bringing our mission of ensuring First Class Service to our customers and business partners to life. A Zone Manager will perform some coaching/training functions, direct the execution of merchandising standards, and provide overall Zone supervision during assigned shifts.

Position Requirements

• Demonstrate selling experience in a fast paced, service oriented retail setting
• Demonstrated ability to greet, sell, and thank the customer
• Put the customer first at all times
• Provide memorable, highly personalized customer service through needs analyses and product recommendations
• Offer customers promotional products and services
• Be able to resolve customer service issues and elevate as required
• Create and maintain good working relationships with fellow associates
• Maintain store appearance with respect to visual merchandising, housekeeping and maintenance standards
• Efficiently and accurately conduct customer transactions on our POS
• Efficiently and accurately conduct receiving, cycle counts, product returns and transfer transactions, etc. on our handheld
• Efficiently and accurately complete any required process controls (paperwork, etc.)
• Follow company policies and procedures and maintain a safe working environment
• Understands and complies with Cash Handling and Loss Prevention Standard Operating Procedures

Position Qualifications

• High school diploma or equivalency required
• Minimum one year of retail supervisory/key holder experience
• Ability to work various shifts in a 7/365 team orientated environment (4:30am-11pm)
• Excellent customer service skills and an ability to communicate effectively using the English language
• Self-starter able to prioritize and handle various tasks simultaneously
• Ability to adapt to changing priorities and unexpected situations
• Proficiency required in reading, writing, and mathematics
• Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and applicable FAA/Department of Transportation requirements
• Computer work, heavy lifting (40 lbs.), long standing periods, climbing lifting, bending, nights or weekend work, based in a store or group of sales associates
• Able to work varied shifts including weekends, evenings and Stat Holidays

Equal Opportunity Statement

Paradies Lagardere is an equal opportunity employer. We welcome all applicants without regard to race, color, religion, gender, national origin, disability or any protected status. We are committed to creating a diverse and welcoming workplace and to offering reasonable accommodations to job applicants with disabilities.

Job Details

Seniority Level: Mid‑Senior level

Employment Type: Full-time

Job Function: Sales and Business Development

Industries: Retail and Restaurants