Assistant Manager

Ontario Trillium Foundation; Calgary; On-site; CAD 42,000 - 52,000; Full time

Job summary

Tim Hortons is seeking a highly motivated Assistant Manager to lead day-to-day operations at a Tim Hortons location in Calgary. The role requires knowledge of the quick service industry and a drive to meet brand standards, with a strong emphasis on guest service and team leadership.

The successful candidate will manage scheduling, promotions, and performance, while ensuring compliance with employment laws and Tim Hortons procedures.

Qualifications

• 1+ years of QSR Supervisor Experience
• Minimum 1 year experience at Tim Hortons
• Flexible availability including mornings, evenings and weekends
• Excellent communication and guest service skills
• Ability to coach and mentor team members
• Strong problem-solving, organization and time-management skills
• Knowledge of Tim Hortons products and procedures
• Proven leadership and delegation capabilities
• Valid driver’s license and access to a vehicle

Responsibilities

• Manage day-to-day operations of the restaurant
• Control labour costs through scheduling and floor management
• Execute product launches and promotions to standard
• Resolve guest issues and ensure excellent customer service
• Recruit, retain and train new team members
• Coordinate with Restaurant Manager/Operations on profitability and metrics
• Ensure proper staffing levels and conduct performance reviews
• Provide ongoing feedback and set goals aligned with store policies

Skills

QSR Supervisor Experience

Tim Hortons experience

Customer service

Communication skills

Coaching & mentoring

Leadership

Time management

Driver’s license

Goal orientation

Job description

Description

Hiring experienced, hardworking and fully flexible Assistant Manager.

***Must have at least QSR Supervisor experience - only qualified candidates will be considered***

*Position Description*

We are seeking a highly motivated Assistant Manager to lead the day-to-day operations of our Tim Hortons location

The successful candidate will have knowledge of the quick service industry and be driven to run a successful operation and achieve Tim Hortons brand standards.

Responsibilities:

• Managing the day-to-day operations of the restaurant
• Managing labour costs through effective scheduling and floor management
• Ensuring product launches and promotions are executed with perfection
• Resolving Guest issues and working with the team to deliver excellent Customer Service.
• Recruitment & Retention and training new Team Members
• Following up with Restaurant Manager, Operations Managers, and/or Restaurant Owner on a continuous basis regarding profitability, Tim Hortons metrics and audit performance.
• Ensures that proper staffing levels are maintained
• Provides ongoing performance feedback, uses discussion planners when necessary, and conducts regular performance reviews
• Sets goals and objectives
• Is knowledgeable of relevant employment legislation and ensures that all laws are being followed
• Supervises and manages performance of Storefront Employees, Production Employees, and Shift Supervisors to ensure all job duties and behaviors are aligned with store policies and applies progressive discipline where needed
• Must be available to respond to operational issues on command. On call

Qualification:

• Must have flexible availability including mornings, evenings and weekends
• Must have 1+ years of QSR Supervisor Experience
• Must have minimum 1 year experience at Tim Hortons
• Has experience leading and supervising teams
• Demonstrate a passion for guest service and creating exception guest experiences
• Has excellent communication skills
• Have a passion for coaching and mentoring
• Have a drive to improve, problem solve and reach goals
• Strong problem-solving, organization and time management skills
• Excellent knowledge of Tim Horton’s products and procedures
• Action and results orientated
• Strong interpersonal skills (motivating, delegation, conflict management, respect for others, listening)
• Possess valid Driver’s License and car insurance. Must have this vehicle available to you at all times.
• Responsibilities, Essential Functions & Tasks: Customer Service:

Job Type: Full-time

Company Information

Opportunity, flexibility and new challenges every day are just a few of the reasons you’ll be happy you came on board. When you work at Tim Hortons, you’ll feel right at home. It’s a fun, flexible environment where guests are your neighbours, where co-workers are your friends and where simple acts make for a lasting impression. We’d love for you to join the team. Because it’s the people that make Tims, Tims. And we’re looking for people like you.

By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.