Assistant HR Manager - Head Office

OpenRoad Auto; Richmond; On-site; CAD 85,000 - 110,000; Full time

Job summary

OpenRoad Auto in Richmond, BC, is seeking an Assistant HR Manager to oversee daily HR operations, advise managers, and support BC and Ontario locations.

You will lead HR projects, deliver training, handle employee relations, and ensure compliance with employment laws while promoting a collaborative, inclusive workplace.

The ideal candidate has a post‑secondary HR degree, 5+ years HR experience, 2+ years leadership, and a passion for mentoring teams.

Qualifications

• Post-secondary degree in Human Resources Management.
• Minimum 5 years of Human Resources experience.
• Minimum 2 years of leadership/management experience.
• Good understanding of employment laws and practices.
• Excellent verbal and written communication skills; tactful, articulate, and high use of discretion.
• Strong presentation and facilitation skills with groups.
• Ability to communicate across all levels of the organization and work with people from diverse backgrounds.

Responsibilities

• Advise and oversee the daily functions and decisions of HR personnel.
• Provide recommendations and guidance to Managers on HR-related matters.
• Support all HR functions across BC and Ontario locations.
• Deliver ongoing training and leadership support to HR personnel.
• Support, coach, and advise Management on Associate matters, including disciplinary action, employee relations, performance management, engagement, health and safety, recruitment, disability management, and communication.
• Lead employee relations matters, workplace investigations, and personnel concerns in collaboration with relevant departments.
• Ensure compliance with local legislation and lead the implementation of new legal or regulatory requirements.
• Review and update HR policies and procedures, and oversee their roll-out and ongoing compliance.
• Oversee and manage HR projects — including training, recruitment, employee engagement, and recognition programs — from initiation through completion, ensuring timelines, deliverables, and stakeholder communication are managed effectively.
• Develop and implement training initiatives aligned with HR and company goals.
• Guide the HR Department in developing and monitoring HR metrics, reporting areas of concern and opportunity to leadership.
• Communicate through internal channels to Managers and Associates, including dealership overview reports and quarterly updates.
• Follow all Company safety policies and practices; immediately report any accidents to a Manager/Supervisor.
• Perform other duties and administrative tasks as assigned by Management.
• OpenRoad reserves the right to modify this job description as business needs require.

Skills

Leadership

Compliance

Communication

Organization

Training

Education

HR degree

Job description

DRIVING POSSIBILITIES.

Position: Assistant HR Manager

Employment Status: Full-time

Dealership: Head Office

Department: Human Resources

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest-growing automotive retail groups in the country (representing 23 brands across 44 locations) with a shared vision to become the national automotive leader in customer experience. As one of “Canada’s Best Employers” and “Best Managed Companies”, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.

Our size doesn't define us, our people do. No one is just a number here, everyone matters, and our culture is the foundation of our success.

A Career at OpenRoad Means You’ll Enjoy:

• Opportunity to work with a variety of OEM Brands including Acura, Audi, BMW, Buick, Cadillac, Chevrolet, Chrysler, Dodge, GMC, Honda, Jaguar, Jeep, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Ram, Rolls-Royce, Subaru, Toyota, Volkswagen
• Exclusive perks and benefits, including Tool Subsidy Program, Footwear Subsidy Program, a Discounted Vehicle Purchasing Program, RRSP matching, and referral bonuses
• Comprehensive extended health and dental plan (applicable for full-time positions only)

• Strong focus on training, development, and internal promotion opportunities
• Be part of collaborative, friendly, and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment
• Be part of a culture that celebrates you through employee recognition programs and engagement events

ROLE & RESPONSIBILITIES:

• Advise and oversee the daily functions and decisions of HR personnel.
• Provide recommendations and guidance to Managers on HR-related matters.
• Support all HR functions across BC and Ontario locations.
• Deliver ongoing training and leadership support to HR personnel.
• Support, coach, and advise Management on Associate matters, including disciplinary action, employee relations, performance management, engagement, health and safety, recruitment, disability management, and communication.
• Lead employee relations matters, workplace investigations, and personnel concerns in collaboration with relevant departments.
• Ensure compliance with local legislation and lead the implementation of new legal or regulatory requirements.
• Review and update HR policies and procedures, and oversee their roll-out and ongoing compliance.
• Oversee and manage HR projects — including training, recruitment, employee engagement, and recognition programs — from initiation through completion, ensuring timelines, deliverables, and stakeholder communication are managed effectively.
• Develop and implement training initiatives aligned with HR and company goals.
• Guide the HR Department in developing and monitoring HR metrics, reporting areas of concern and opportunity to leadership.
• Communicate through internal channels to Managers and Associates, including dealership overview reports and quarterly updates.
• Follow all Company safety policies and practices; immediately report any accidents to a Manager/Supervisor.
• Perform other duties and administrative tasks as assigned by Management.
• OpenRoad reserves the right to modify this job description as business needs require.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Post-secondary degree in Human Resources Management.
• Minimum 5 years of Human Resources experience.
• Minimum 2 years of leadership/management experience.
• Good understanding of employment laws and practices.
• Good understanding of information security, privacy, and compliance concepts.
• Excellent verbal and written communication skills; tactful, articulate, and high use of discretion.
• Strong presentation and facilitation skills with groups.
• Ability to communicate across all levels of the organization and work with people from diverse backgrounds.
• Service-oriented, with the ability to build strong working relationships with multiple stakeholders.
• Resourceful and process-oriented with good business acumen.
• Ability to act quickly and decisively without compromising quality.
• Detail-oriented with strong organizational skills and the ability to multi-task.
• Analytical and methodical approach to problem-solving, with the ability to manage work-related stress.
• Highly flexible and adaptable in a changing work environment.
• Positive attitude and strong team orientation.
• Willingness to take on additional responsibilities as needed.

Assets

• Working towards CHRP designation.
• Knowledge and experience with union and labour relations.
• Retail and automotive industry experience.

We are an equal opportunity employer that values diversity, inclusion, and respect in the workplace. We are committed to creating opportunities for our associates to learn, advance their careers, and reach their full potential.

Grow Your Career at OpenRoad!

We thank all applicants for their interest; however, only those selected for an interview will be contacted.