Assistant Housekeeping Manager – Maternity Leave Coverage (18 Months)

The Job Resource Centre; Banff; On-site; CAD 35,000 - 52,000; Full time

Job summary

InnVest Hotels is seeking an Executive Housekeeper to lead the housekeeping team and uphold the brand standards across all guest rooms, public areas, and back-of-house spaces.

You will oversee hiring, training, scheduling, and performance evaluations, ensuring top-notch cleanliness and guest satisfaction while coordinating with maintenance and guest services.

Qualifications

• Oversee housekeeping quality to brand standards in guestrooms, public areas, and back-of-house facilities.

Responsibilities

• Create 100% guest satisfaction by providing genuine hospitality and by exceeding guest expectations.
• Ensure cleanliness, maintenance and presentation standards are managed to brand standards in all Housekeeping areas.
• Assist in hiring, training and career development of housekeeping staff; contribute to performance evaluations.
• Inspect cleanliness levels in guest rooms, storage, laundry, restrooms and public areas.
• Assist in scheduling staff according to occupancy forecasts and assign daily tasks.
• Assist in ordering and receiving linen and cleaning supplies and maintain inventory levels.
• Ensure completion of the Housekeeper’s Report and communicate room status to Guest Services.
• Communicate maintenance requests to the Maintenance Department to ensure service quality.
• Respond quickly to guest requests and follow up on satisfaction.
• Communicate company policies and procedures to staff and conduct safety training.
• Ensure hotel compliance with Health and Safety laws and Human Rights regulations.

Job description

THE COMPANY:

Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels. Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skill sets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo. With over 100 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 90 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties. At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio

ACTIVITIES:

• Create 100% guest satisfaction by providing genuine hospitality and by exceeding guest expectations.


• Ensures cleanliness, maintenance and presentation standards are managed to brand standards in all Housekeeping areas, including all guestrooms, public areas, offices, laundry, lockers and storage areas in both the front and back of house. Oversee inspection processes, ensuring feedback is delivered in constructive and appropriate manner with emphasis on positive reinforcement.


• Assists in the hiring, training and career development of all housekeeping employees; assists with performance evaluations and communicating performance standards to employees.


• Inspects the level of cleanliness in guest rooms, storage areas, laundry areas, restrooms and public areas.


• Assists in scheduling staff according to standards and forecasted occupancy; assigns daily work tasks to employees.


• Assists in the ordering and receiving of linen and cleaning supplies to maintain appropriate inventory levels necessary for efficient operation of the department; assists with monthly linen and supply inventory.


• Ensures the completion of the Housekeeper’s Report and communicates clean and available rooms to the Guest Services Department.


• Documents and communicates maintenance requests to the Maintenance Department to ensure hotel service quality standards are met.


• Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.


• Follows company policies and procedures and is able to effectively communicate them to subordinates.


• Conducts training regarding safety, security, department procedures and service guidelines.


• Ensures hotel is in compliance with all federal, provincial and local laws, including Health and Safety, ESA and Human Rights.


• Other duties as assigned by Executive Housekeeper and General Manager.

InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate all applications, however only those applicants selected for an interview will be contacted.