Housekeeping Supervisor

The Job Resource Centre; Banff; On-site; CAD 40,000 - 56,000; Full time

Job summary

InnVest is seeking a Housekeeping Supervisor to support hotel operations in Banff. You will help manage rooms, public areas and back-of-house spaces to uphold the property’s high cleanliness standards.

You will assist in hiring, training and evaluating housekeeping staff, while ensuring brand standards and safety policies are followed. This role emphasizes guest satisfaction and proactive communication with other departments.

Responsibilities

• Creates 100% guest satisfaction by providing genuine hospitality and by exceeding guest expectations
• Ensures cleanliness, maintenance and presentation standards are managed to brand standards in all Housekeeping areas, including all guestrooms, public areas, offices, laundry, lockers and storage areas in both the front and back of house.
• Assists in the hiring, training and career development of all housekeeping employees; assists with performance evaluations and communicating performance standards to employees.
• Inspects the level of cleanliness in guest rooms, storage areas, laundry areas, restrooms and public areas ensuring feedback is delivered in constructive and appropriate manner with emphasis on positive reinforcement.
• Assists in scheduling staff according to standards and forecasted occupancy; assigns daily work tasks to employees.
• Assists in the ordering and receiving of linen and cleaning supplies to maintain appropriate inventory levels necessary for efficient operation of the department; assists with monthly linen and supply inventory.
• Ensures the completion of the Housekeeper’s Report and communicates clean and available rooms to the Guest Services Department.
• Documents and communicates maintenance requests to the Maintenance Department to ensure hotel service quality standards are met.
• Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
• Follows company policies and procedures and is able to effectively communicate them to subordinates.
• Conducts training regarding safety, security, department procedures and service guidelines.
• Ensures hotel is in compliance with all federal, provincial and local laws, including Health and Safety, ESA and Human Rights.
• Other duties as assigned by Management

Skills

Guest satisfaction

Hospitality

Team supervision

Training & development

Scheduling

Inventory management

Job description

THE COMPANY:

Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels.

Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skill sets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.

With over 100 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 90 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.

At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

ACTIVITIES:

The Housekeeping Supervisor is responsible to assist in managing the housekeeping operations, this includes rooms, public areas and back of the house areas to achieve and maintain the hotel’s high standard of cleanliness.

The duties and responsibilities for the Housekeeping Supervisor include, but are not limited to the following:

• Creates 100% guest satisfaction by providing genuine hospitality and by exceeding guest expectations
• Ensures cleanliness, maintenance and presentation standards are managed to brand standards in all Housekeeping areas, including all guestrooms, public areas, offices, laundry, lockers and storage areas in both the front and back of house.
• Assists in the hiring, training and career development of all housekeeping employees; assists with performance evaluations and communicating performance standards to employees.
• Inspects the level of cleanliness in guest rooms, storage areas, laundry areas, restrooms and public areas ensuring feedback is delivered in constructive and appropriate manner with emphasis on positive reinforcement.
• Assists in scheduling staff according to standards and forecasted occupancy; assigns daily work tasks to employees.
• Assists in the ordering and receiving of linen and cleaning supplies to maintain appropriate inventory levels necessary for efficient operation of the department; assists with monthly linen and supply inventory.
• Ensures the completion of the Housekeeper’s Report and communicates clean and available rooms to the Guest Services Department.
• Documents and communicates maintenance requests to the Maintenance Department to ensure hotel service quality standards are met.
• Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
• Follows company policies and procedures and is able to effectively communicate them to subordinates.
• Conducts training regarding safety, security, department procedures and service guidelines.
• Ensures hotel is in compliance with all federal, provincial and local laws, including Health and Safety, ESA and Human Rights.
• Other duties as assigned by Management