Room Attendant

InnVest Hotels; Truro; On-site; CAD 22,000 - 32,000; Full time

Job summary

InnVest Hotels is seeking a dedicated Housekeeping Room Attendant to keep guest rooms fresh and welcoming in line with brand standards. You will clean and service rooms, restock supplies, and respond to requests with a service mindset, ensuring safety and teamwork with the hotel staff.

Ideal candidates have prior hotel cleaning or guest-service experience, strong organizational skills, and the stamina to stand for long periods.

Qualifications

• Clean and service assigned guest rooms according to hotel procedures and brand standards.
• Provide genuine service and assistance to guests.
• Maintain supplies and equipment in good working order.
• Follow health and safety guidelines at all times.

Responsibilities

• Inspect and clean guest rooms to ensure freshness and welcoming ambiance.
• Replenish items and restock cart as needed.
• Respond promptly to housekeeping requests from guests or management.
• Coordinate with other departments to ensure quality service.
• Assist with deep cleaning projects as required.

Skills

Hotel cleaning

Customer service

Teamwork

Safety procedures

Time management

Communication skills

Independent worker

Tools

Vacuum cleaners

Mops and brushes

Job description

The Housekeeping Room Attendant is responsible to make sure our guest rooms are always ‘fresh and welcoming’ for our guests.

ACTIVITIES:

The duties and responsibilities for the Housekeeping Room Attendant include, but are not limited to the following:

• Clean and service assigned guest rooms in a timely and organized manner according to hotel procedures and brand standards.
• Provide genuine service and assistance to guests.
• Maintain room attendant cart, replenishing any items as required.
• Always follow established safety procedures and wear protective equipment when needed. Respond to housekeeping room cleaning request from either guest or management in a timely and efficient manner.
• Keep your supervisor updated on work progress and alert them to any repairs needed.
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
• May assist with deep cleaning projects.
• Adhere to all health and safety guidelines and standards.

COMPETENCIES WE ARE SEEKING:

• Previous hotel cleaning and customer service experiences are an asset
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand or walk for an extended time period
• Flexible attitude to scheduled shifts – the incumbent may need to work nights, weekends and/or holidays
• Flexible and energetic with the ability to work under pressure
• Literacy skills – reading, writing, and oral
• Outstanding organizational, time management, and interpersonal skills
• Work well independently and in a team environment with minimum supervision
• Self-motivated, honest, creative, capable of working in a team environment

InnVest Hotels is an inclusive employer. People with disabilities are encouraged to apply, and accommodations are available upon request throughout the hiring process. InnVest is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. However, only applicants selected for an interview will be contacted.

THE COMPANY:

With over 100 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of over 90 hotels also making InnVest the largest independent operator of hotels in Canada.InnVest’s portfolio is geographically diverse with hotels from Victoria, BC to Corner Brook, NL. From roadside inns to luxury urban properties, we are also experientially diverse.

At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.