Assistant General Manager

Vancouver Canadians Professional Baseball Club; Vancouver; On-site; CAD 90,000 - 120,000; Full time

Job summary

The Vancouver Canadians, a High-A affiliate of the Toronto Blue Jays, seek an Assistant General Manager to lead commercial operations and hit aggressive revenue goals. You will manage corporate partnerships and ticketing, craft short- and long-term strategies, and support staff to deliver exceptional fan experiences.

You will report to the General Manager and work with DBH to align sales with budgets while fostering a collaborative, high-performance culture within Nat Bailey Stadium.

Qualifications

• Proven management or supervisory experience in a sports organization.
• Ability to plan strategically and implement processes and plans.
• Proactive planning with big-picture reasoning and accountability.
• Strong delegation, negotiation, and relationship-building skills.

Responsibilities

• Oversee corporate partnership and ticketing departments; align sales with revenue goals.
• Drive sales through integrated partnership packages and stakeholder relations.
• Lead and mentor staff; recruit, train, and develop the team.
• Develop and review strategic business plans and budgets.
• Collaborate with DBH executives to improve sales strategies and processes.
• Support partners and fans at games and events; manage departmental expenses.

Skills

Management experience

Strategic thinking

Delegation

Negotiation skills

CRM knowledge

Collaboration

Leadership

Tools

Microsoft Dynamics/CRM

Job description

The Vancouver Canadians, High-A affiliate of the Toronto Blue Jays, combine exciting baseball with a vibrant fan atmosphere at Nat Bailey Stadium. Known for developing future Major League talent and engaging the community, the Canadians are a key part of Vancouver’s sports culture. As part of Diamond Baseball Holdings (DBH), the Canadians are supported by a network of clubs focused on innovation, collaboration, and long-term success. DBH provides employees with opportunities for professional growth, development, and career advancement within a supportive and team-oriented environment.

About Diamond Baseball Holdings:

Diamond Baseball Holdings (DBH) is a one-of-a-kind sports and entertainment company that owns and operates an unmatched roster of Minor League Baseball clubs and premier venues in North America. We bring together baseball, must-see special events and community-driven experiences to create unforgettable moments for millions of fans each year. Across our stadiums and clubs, we're redefining what an amazing night out can be, from memorable outings built around America's pastime to immersive exhibition-style sporting events, innovative promotions, legendary concerts, cultural festivals, family entertainment and other unique experiences that bring people together.

With nearly 50 clubs and venues across the United States and Canada, DBH is home to some of the most beloved brands in MiLB, offering unique opportunities to build a career in sports, entertainment, hospitality and live events. Through our partnership with Major League Baseball, we help shape sponsorship, licensing and commercial opportunities that extend across all 120 MiLB markets, giving our teams the chance to make an impact on both a national and local level.

Whether you're joining one of our clubs or our back-office team, you'll be part of an organization that values creativity, collaboration and a shared commitment to delivering exceptional fan experiences while making a meaningful impact in the communities we serve.

Position Overview:

The Vancouver Canadians are seeking a responsible, highly motivated, and creative individual to assist in managing all aspects of the day-to-day operations of the Vancouver Canadians commercial functions. The Assistant General Manager will be a fundamental member of the Club’s leadership team, working strategically with the General Manager to hit aggressive revenue goals on a yearly basis. This role will be responsible for creating and implementing short-term and long-term strategies for ongoing success, while providing support and guidance to current staff. This position reports directly to the General Manager.

• Manage and develop corporate partnership & ticketing departments; communicate effectively across all departments to efficiently incentivize sales reps and set strategic sales goals to hit team revenue budgets.
• Strong ticketing and sales background including knowledge of tickets.com, CRM management, commission and sales structures, and motivational leadership
• Deliver on individual and team revenue goals through the selling of integrated partnership packages to meet client’s objectives.
• Develop and maintain strong, lasting relations with key stakeholders, corporate partners & season ticket members.
• Oversee all sales efforts and reporting for MLB and Diamond Baseball Holdings (DBH).
• Foster a collaborative working relationship with the DBH executive staff to improve sales strategies, processes, and procedures.
• Develop a positive team culture aligned with the overall team/corporate vision, mission, and core values.
• Ensure the team effectively leverages internal support such as integrated marketing and digital assets to drive sales.
• Develop, implement, and review strategic business plans, including sales/financial performance and new inventory development.
• Assist in annual budget creation and implementation by developing annual sales plans and operating budgets to achieve revenue and profitability growth targets in all departments.
• Assist in managing departmental expenses according to the team’s annual budget.
• Support partners and fans in the stadium at games and other events.
• Help recruit, manage, and train all support staff.
• Develop and implement business building promotions.
• Other duties assigned by team General Manager or DBH.

Minimum Qualifications:

• Previous management or supervisory experience with a sports organization and a demonstrated track record of performance in areas including ticket & sponsorship sales.
• Evidence of planning acumen and of being a strategic thinker with the ability to develop and implement processes and plans.
• Proven record of proactive planning and big picture reasoning
• Ability to delegate tasks and hold staff accountable staff to desired goals
• Well-developed influencing, persuasion, and negotiation skills.
• Working knowledge of Microsoft Dynamics/CRM a plus.
• Exhibits a collaborative management approach.
• Communicates clearly and effectively, possesses advanced collaboration, relationship building and people skills.
• Loyalty to the brand, fellow co-workers, and the overall organization.
• General understanding of the Vancouver market and surrounding areas.
• Willing to work non-traditional hours (nights, weekends, holidays).
• Ability to manage several complex projects simultaneously while working under pressure to meet deadlines.
• Excellent organizational and project management abilities.
• Ability to prioritize workload and solve problems quickly.
• Expects highest quality performance from self and others.