Assistant General Manager

Flyyeg; Canada; On-site; CAD 70,000 - 95,000; Full time

Job summary

Flyyeg is seeking an Assistant General Manager to oversee day-to-day operations, align priorities, and ensure safe, efficient service. The AGM acts as the GM's delegate and makes operational decisions.

Working with the GM, you will monitor budgets, risks, and performance, build a capable leadership team, and drive growth while maintaining high customer satisfaction and regulatory compliance.

Qualifications

• 4-5 years of progressive leadership experience in asset-intensive industries (waste management, construction, transportation, logistics, or similar).
• Experience supporting operational and financial performance, including exposure to P&L management.
• Post-secondary education in Environmental Science or related discipline preferred.
• Strong relationship-builder with internal teams and external stakeholders (clients, regulators, community).
• Experience in safety-driven, regulated industries is an asset.
• Proficiency with Microsoft Office and business management software.

Responsibilities

• Support development of leadership and vision to align priorities with shareholder objectives.
• Support building a high-performance culture based on accountability, safety, customer satisfaction, and continuous improvement.
• Act as the face of the company with clients, community, regulators, and industry stakeholders when the GM is not available.
• Support driving revenue growth through business development, customer retention, and service expansion.
• Help build and manage key client relationships, ensuring high satisfaction and service quality.
• Identify market opportunities, competitive threats, and operational improvements to strengthen market position.
• Focus on daily operations so the GM can create new business development opportunities.
• Assist the GM by approving and coding routine expenses, and by providing financial analyses.
• Be a second set of eyes on financial reports and budgeting processes.
• Support cost-saving and incentive programs to enable the GM.
• Oversee daily operational activities to ensure efficiency, safety, and compliance.
• Maintain company assets through preventative maintenance and timely issue escalation.
• Contribute to continuous improvements and adoption of best practices.
• Coordinate workforce scheduling and service delivery; address issues promptly.
• Build, develop, and lead a strong management team across operations, sales, HR, and administration.
• Foster accountability and communicate performance expectations; participate in coaching.
• Promote a safe, respectful, and collaborative work environment aligned with continuous improvement.
• Prepare reporting inputs and support transparent operational and financial information.
• Ensure compliance with regulatory, environmental, and safety standards.
• Serve as a point of contact for routine communications when the GM is unavailable.
• Perform other related duties as required.

Skills

Leadership experience

P&L management

Budgeting and finance

Stakeholder management

Safety and compliance

People development

Microsoft Office

Education

Post-secondary education in Environmental Science or related discipline

Business Administration or Engineering background

Job description

Reporting to the General Manager, the AssistantGeneral Manager (AGM) helps the General Manager by looking after the day-to-day operations, bringing the various business priorities into line and making sure that the service is both safe and efficient. Acts as the General Manager's delegate and heads the organization and takes the necessary operational decisions, promoting a proactive and adaptable atmosphere.

The AGM works with the General Manager to ensureoperational objectives align with the company's goals, to foresee any problemsbeforehand, and to keep the organization moving forward.

The AGM makes decisions in a timely mannerwithin the budgets and policies that have been approved and raises anysignificant risks or issues to the General Manager.

KeyResponsibilities

• Support development of overall leadership andvision to the company, establishing strategic priorities and growth plans inalignment with shareholder objectives.
• Support building a high-performance culturebased on accountability, safety, customer satisfaction, and continuousimprovement.
• Act as the face of the company with clients,community, regulators, and industry stakeholders when the general Manager isnot available.
• Support driving revenue growth throughbusiness development, customer retention, and expansion of service offerings.
• Help build and manage key clientrelationships, ensuring high levels of satisfaction and service quality.
• Identify market opportunities, competitivethreats, and operational improvements to strengthen the company’s marketposition.
• Focus on day-to-day operations so the GeneralManager can create new Business Development opportunities.
• Assist the General Manager by approving andcoding routine expenses
• Be a second set of eyes and a sounding boardon financial analyses and reports
• Support cost saving and incentive programs bycreating capacity for the General Manager.
• Support the General Manager by overseeingdaily operational activities to ensure efficiency, safety, and compliance.
• Assist in maintaining company assets- includingfleet, equipment, and facilities- by ensuring preventative maintenance schedulesare followed and issues are escalated promptly.
• Contribute to continuous operationalimprovements and adoption of best practices across the organization.
• Help coordinate workforce scheduling, monitorservice delivery, and address operational issues as they arise.
• Help build, develop, and lead a strongmanagement team across operations, sales, HR, and administration.
• Reinforce clear accountability structures byhelping to communicate performance expectations and participating in coachingand development efforts.
• Promote a safe, respectful, and collaborativework environment that aligns with the company’s culture of continuousimprovement.
• Assist the General Manager by preparingreporting inputs and supporting the flow of transparent operational andfinancial information.
• Support compliance with regulatory,environmental, and safety standards.
• Act as a point of contact for routinecommunications and updates when the General Manager is unavailable.
• Performs other related duties as required.

Qualifications

• Minimum of 4-5 years of progressiveleadership experience, preferably in waste management, construction, transportation, logistics, industrial services, or another asset-intensiveindustry.
• Demonstrated experience supportingoperational and financial performance, including exposure to profit-and-loss(P&L) management.
• Post-secondary education in EnvironmentalScience, Waste Management, Business Administration, Engineering, or a relateddiscipline is preferred.
• Strong relationship-builder, both internally(employees, management team) and externally (clients, regulators, community).
• Experience in safety-driven, regulated industrieswould be an asset.
• Strong business acumen with fluency inoperations, finance, sales, and HR.
• Proven leadership skills: able to inspire,coach, and hold teams accountable.
• Experience working within safety-driven,environmentally regulated industries is highly desirable.
• Proficiency with Microsoft Office andbusiness management software.
• Valid Class 5 driver's licence, with theability to travel between operating locations as required
• Familiarity with Yellowknives Denelanguage, culture, governance, values, and way of life is considered a strongasset.

What SuccessLooks Like

• Reliable, safe, and efficient operationalperformance.
• Effective support that allows the GeneralManager to focus on strategic growth.
• A capable, aligned, and accountable team.
• High customer satisfaction and trust.
• A business positioned for long-termsscalability.