Assistant Front Store Manager

Shoppers Drug Mart; Ottawa; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated individual to assist in managing a retail store's operations and human resources. This role is pivotal in ensuring that store objectives are met by focusing on product flow and customer satisfaction. You will work closely with the Front Store Manager to optimize labor productivity and maintain high store standards. Join a supportive team that values diversity and community engagement, while benefiting from competitive pay and flexible schedules. If you are passionate about retail management and customer service, this opportunity is perfect for you.

Benefits

Purchase discount program

Flexible schedules

Competitive pay

Online learning through Academy

Qualifications

• Strong leadership and mentorship skills required.
• Ability to manage staffing and scheduling effectively.

Responsibilities

• Maintain store standards to optimize customer experience.
• Assist with hiring and support for all departments.

Skills

Planning

Judgment and Decision Making

Time Management

Effective Organization

Interpersonal Skills

Coaching Skills

Communication Skills

Business Acumen

Tools

Work Force Management (WFM)

Job description

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Why this role is important?

SUMMARY:
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving product flow from the backroom to the sales floor.

DUTIES & RESPONSIBILITIES:
OPERATIONS:

1. Maintains Store Standards to optimize customer experience, drive customer traffic, and positively impact store profitability.
2. Works with Management Team to ensure Store Standards are in effect 100% of the time, including the backroom.
3. Helps manage, in conjunction with the FSM, labour scheduling and leverages Work Force Management (WFM) to maximize labour productivity.
4. Ensures staffing levels are adequate to effectively operate the business.

HUMAN RESOURCES:

1. Complies with Human Resources Standards.
2. Assists with hiring in conjunction with the FSM, hiring and/or supporting hiring for all departments, excluding Pharmacy.
3. Maintains wage administration within SLPH guidelines.
4. Drives Blue Culture, engagement, and leads and motivates staff through leading by our Core Values.

QUALIFICATIONS:

1. Planning, Judgement and Decision Making.
2. Planning and preparation for Inventory Management.
3. Uses judgment and decision-making skills to control expenses.
4. Provides effective leadership and ongoing mentorship and ensures development of all staff.
5. Efficient time management skills.
6. Able to prioritize activities quickly in response to changing initiatives.
7. Effective organization and planning skills.

EXPERIENCE:

1. Previous retail management experience.
2. Demonstrated ability to drive the business, led by example and support corporate programs.
3. Works effectively with management team.
4. Superior interpersonal, coaching and communication skills.
5. Business and financial acumen.
6. Relationship builder with key internal and external agencies.

Why work in a Shoppers Drug Mart store?
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.

Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.