Assistant Front Office Manager, Fairmont Pacific Rim

Fairmont Hotels & Resorts; Vancouver; On-site; CAD 68,000 - 79,000; Full time

Job summary

Join a leading hotel as an Assistant Front Office Manager, where you will lead a team to ensure exceptional guest experiences. Enjoy competitive salary, professional development opportunities, and comprehensive benefits while working in a breathtaking environment.

Benefits

Professional development opportunities

Competitive salary starting from $68,000 per year

Health, dental, vision, life, and disability insurance

Company-matched pension plan

Travel reimbursement for TransLink monthly passes

Complimentary meals through the Colleague Dining Program

Free hotel stay for new hires with breakfast for two

Qualifications

• Service-oriented personality; previous leadership experience required.
• Ability to build and maintain stakeholder relationships.

Responsibilities

• Support the Front Desk Manager in all aspects of the Front Desk department.
• Address guest concerns promptly, ensuring memorable experiences.
• Handle managerial duties such as scheduling, payroll, and performance management.

Skills

Leadership

Communication

Networking

Tools

Opera

Job description

Assistant Front Office Manager, Fairmont Pacific Rim

Join us to apply for the Assistant Front Office Manager role at Fairmont Pacific Rim.

Company Description
Inspiring and engaging. As an Assistant Front Office Manager, you will demonstrate leadership and interpersonal skills to maximize Front Office operations and ensure an exceptional guest experience.

Job Description

What is in it for you:

• Opportunities for professional development within Fairmont Pacific Rim and globally
• Competitive salary starting from $68,000 per year
• Access to Pacific Northwest Food & Beverage Discount Program with 50% off at dining destinations in Vancouver, Victoria, and Whistler
• Comprehensive benefits including health, dental, vision, life, and disability insurance (eligibility required)
• Company-matched pension plan and options for Retirement Savings Plans (eligibility required)
• Travel reimbursement for TransLink monthly passes
• Complimentary meals through the Colleague Dining Program
• Free hotel stay for new hires with breakfast for two via the BE OUR GUEST program

Responsibilities:

• Support the Front Desk Manager in all aspects of the Front Desk department, ensuring service standards are met with friendly, engaging service
• Address guest concerns promptly, ensuring memorable experiences
• Handle managerial duties such as scheduling, payroll, performance management, and coaching
• Ensure adherence to service standards and procedures
• Seek feedback to improve daily operations

Qualifications:

• Service-oriented personality; previous leadership experience required
• Experience with Opera or similar systems
• Ability to build and maintain stakeholder relationships
• Strong communication and networking skills
• Leadership by example, fostering a high-performance team culture

Additional Information:

• Work at a modern oasis by the ocean, with breathtaking harbor views and luxurious accommodations. Join an exceptional Front Office team committed to top-tier guest service.

Visa Requirements: Must be legally eligible to work in Canada; hotel cannot assist with work authorization.

Our Commitment to Diversity & Inclusion: We aim to attract, recruit, and promote diverse talent.

Why work for Accor? We support your growth, value your individuality, and offer limitless possibilities in hospitality. Discover more at https://careers.accor.com. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS