Assistant Front Office Manager, Fairmont Pacific Rim

Accor Hotels; Vancouver; On-site; CAD 68,000 - 79,000; Full time

Job summary

Join a leading hotel as an Assistant Front Office Manager where you will lead the Front Desk team to provide exceptional guest experiences. Enjoy a competitive salary starting from $68,000 and extensive benefits, including health insurance and travel reimbursement. Be part of a diverse and inclusive environment at Fairmont Pacific Rim, located at the ocean's edge with breathtaking views.

Benefits

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Travel reimbursement

Complimentary meal

Complimentary hotel stay

Qualifications

• Previous leadership experience required.
• Ability to build and maintain good relationships with stakeholders.

Responsibilities

• Assist the Front Desk Manager with all aspects of the Front Desk department.
• Handle guest concerns promptly and track issues.
• Perform managerial tasks such as scheduling and payroll.

Skills

Service-oriented personality

Strong communication

Leadership by example

Tools

Opera

Job description

Company Description

Inspiring and engaging. As an Assistant Front Office Manager, you will demonstrate leadership and interpersonal strengths to maximize Front Office Operations and ensure an exceptional guest journey.

Job Description

What is in it for you:

• Opportunity to develop your talent and grow within Fairmont Pacific Rim and across the world!
• A competitive salary, starting from $68,000.00 per annum
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at dining destinations in Vancouver, Victoria, and Whistler
• Extensive benefits package including health, paramedical, dental, vision, life, and disability insurance for eligible employees
• Company-matched pension plan and the option to enroll in the Group Registered Retirement Savings Plan for eligible employees
• Travel reimbursement for a TransLink monthly pass
• Complimentary meal through our Colleague Dining Program
• Complimentary hotel stay for new hires with breakfast for two through our BE OUR GUEST program

What you will be doing:

• Assist the Front Desk Manager with all aspects of the Front Desk department and ensure service standards are met with friendly and engaging service
• Handle guest concerns promptly, track issues, and notify relevant departments to create memorable experiences
• Perform managerial tasks such as scheduling, payroll, performance management, and coaching
• Ensure adherence to all service standards and procedures
• Seek feedback actively to improve daily operations

Qualifications

Your experience and skills include:

• Service-oriented personality and previous leadership experience required
• Experience with Opera or similar systems
• Ability to build and maintain good relationships with stakeholders
• Strong communication and networking skills
• Leadership by example, fostering a strong team culture and high performance

Additional Information

Your team and working environment:

• Located at the ocean's edge, the Fairmont Pacific Rim offers breathtaking harbour views, luxurious accommodations, excellent cuisine, and warm hospitality. You will be part of an extraordinary Front Office team committed to the highest level of guest service.

Visa Requirements: You must be legally eligible to work in Canada before applying. The hotel cannot assist with obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company aiming to attract, recruit, and promote diverse talent.

Why work for Accor?

We are more than a global leader. We embrace you as you are, offering roles that match your personality. We support your growth and learning, ensuring work has purpose. Join us to explore limitless possibilities in hospitality. Discover your journey at https://careers.accor.com/.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS