Assistant Front Office Manager, Fairmont Pacific Rim

Accor Hotels; Vancouver; On-site; CAD 68,000 - 79,000; Full time

Job summary

Accor Hotels is seeking an Assistant Front Office Manager at Fairmont Pacific Rim. The role involves maximizing Front Office operations, ensuring exceptional guest experiences, and leading a dedicated team. Competitive salary starting at $68,000 per annum with extensive benefits.

Benefits

50% off at dining destinations

Health, dental, vision insurance

Company-matched pension plan

Travel reimbursement program

Complimentary meal through Colleague Dining Program

Complimentary hotel stay for new employees

Qualifications

• Previous leadership experience required.
• Proven ability to build and maintain good relationships.

Responsibilities

• Support the Front Desk Manager with all aspects of the Front Desk department.
• Handle guest concerns and ensure service standards are followed.
• Complete managerial tasks such as scheduling and performance management.

Skills

Service-focused

Networking

Leadership

Tools

Opera

Job description

Company Description

Inspiring and engaging. As an Assistant Front Office Manager, you will demonstrate your leadership and interpersonal strengths to maximize the Front Office Operations and ensure an exceptional guest journey.

Job Description

What is in it for you:

• Opportunity to develop your talent and grow within Fairmont Pacific Rim and across the world!
• A competitive salary, starting from $68,000.00 per annum
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Extensive benefits package including health, paramedical, dental, vision, life, and disability insurance for those meeting eligibility requirements
• Company-matched pension plan and the ability to enroll in the Group Registered Retirement Savings Plan for those meeting eligibility requirements
• Travel reimbursement program for a TransLink monthly pass
• Complimentary meal through our Colleague Dining Program
• Complimentary hotel stay for newly hired employees with breakfast for two, through our BE OUR GUEST program

What you will be doing:

• Support the Front Desk Manager with all aspects of the Front Desk department and ensure all service standards are followed with friendly and engaging service
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Complete managerial tasks such as scheduling, payroll, performance management, and coaching
• Ensure all service standards and procedures are adhered to
• Actively seek feedback to further enhance day-to-day operations

Qualifications

Your experience and skills include:

• Service-focused personality is essential and previous leadership experience required
• Prior experience working with Opera or a related system
• Proven ability to build and maintain good relationships with all stakeholders
• Strong networking skills to communicate thoughts, actions, and opportunities clearly
• Ability to lead by example, believe in a strong team culture, and set the scene for high performance

Additional Information

Your team and working environment:

• At the ocean's edge - a modern oasis, the Fairmont Pacific Rim is the most remarkable address in the city with breathtaking harbour views, luxurious accommodations, rave-worthy cuisine, and warm hospitality. You will work with an extraordinary Front Office team that ensures the highest level of guest service.

Visa Requirements: You must be legally eligible to work in Canada before applying for this position. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and aim to attract, recruit, and promote diverse talent.

Why work for Accor?

We are more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support your growth and learning every day, ensuring work brings purpose to your life. During your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor by visiting https://careers.accor.com/.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS