Assistant Front Office Manager

Easton's Group of Hotels; Ontario; On-site; CAD 45,000 - 60,000; Full time

Job summary

Easton's Group of Hotels seeks an Assistant Front Office Manager for the Four Points & Element Toronto Airport. This full-time position requires supervising front desk operations, managing staff, and ensuring adherence to accounting protocols. Ideal candidates should have a passion for service and expertise in a hospitality environment.

Benefits

Hotel Discounts at other Marriott hotels

RRSP/DPSP Plan

Health & Dental Benefits

Associate Meals

Wellness Days

Free Parking

Tuition Reimbursement

Complimentary Dry Cleaning

Career Development within Easton's Group of Hotels

Qualifications

• Experience in hospitality management or equivalent.
• Strong interpersonal and communication skills.
• Ability to train and supervise staff effectively.

Responsibilities

• Assist in supervising the front desk and staff training.
• Monitor staff scheduling and performance; manage budgets.
• Ensure compliance with hotel accounting and safety protocols.

Job description

Job Title:

Assistant Front Office Manager

Job Type:

Full-Time

Reporting to:

Front Office Manager

What do we offer?

• Hotel Discounts at other Marriott hotels
• RRSP/DPSP Plan
• Health & Dental Benefits
• Associate Meals
• Wellness Days
• Free Parking
• Tuition Reimbursement
• Complimentary Dry Cleaning
• Career Development within Easton's Group of Hotels

Responsibilities of the Assistant Front Office Manager

• Assist in supervising the front desk; ensure staff is properly trained on service expectations, hotel facilities, services, local directions, property management and reservations systems, safety, and emergency procedures.
• Assist in scheduling staff according to labour standards and forecasted occupancy; assign daily tasks and monitor labour costs to stay within budget.
• Monitor performance and recommend corrective or disciplinary actions; alert management of serious issues.
• Upsell rooms to maximize hotel revenue.
• Process all cash and credit transactions accurately, including posting charges, completing reports, preparing deposits, and securing bank.
• Ensure adherence to procedures for hotel accounting, credit control, financial transactions, security of monies, guest security, and emergency protocols.

About the Hotel:

Four Points & Element Toronto Airport is a dual-branded, eco-friendly property owned by Easton’s Group of Hotels. It shares a building with the Four Points by Sheraton Toronto Airport, offering amenities like an on-site café, Moment’s restaurant, indoor pool, whirlpool, summer patio, and over 10,000 sq ft of banquet space. Features include fully equipped kitchens, Westin heavenly beds, water filtration, shareable bikes, and electric vehicle charging stations, ideal for both short visits and extended stays.

About Easton’s:

Easton’s Group of Hotels is a prominent player in Canada's hospitality industry, managing brands like Marriott, Hilton, and IHG. With 19 hotels owned and managed, and 6 more in development, we offer excellent benefits, growth opportunities, and a focus on exceptional service. If you are passionate about service, results-driven, and seek recognition, Easton’s is your ideal career partner.