Brokerage Operations Manager

Jones Lang LaSalle Incorporated; Toronto; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Performance-based bonuses

Comprehensive benefits package

Professional growth opportunities

Job summary

Jones Lang LaSalle Incorporated is seeking a Brokerage Operations Manager for its Retail Canada team. You will lead daily brokerage operations, coordinate listings, proposals and client deliverables, and ensure data accuracy across Salesforce and related platforms.

This role offers growth, bonuses, and the chance to shape a market-leading practice. You will onboard listings, manage transactions from listing to closing, and develop efficient workflows leveraging technology to improve client

Qualifications

• 3-5 years of experience in commercial real estate, brokerage operations, transaction coordination, project management or similar professional services environment.
• Exceptional organizational and project management skills with proven ability to manage multiple priorities and deadlines.
• Advanced proficiency in Microsoft Office, particularly Excel, Word and PowerPoint.
• Experience working with CRM platforms (Salesforce experience preferred) and ability to maintain database accuracy and integrity.
• Experience within commercial real estate brokerage, with retail real estate experience considered an asset.
• Salesforce administration experience and Adobe Acrobat proficiency.
• Experience with AI tools such as ChatGPT, Claude or Microsoft Copilot.
• Experience with project management software.

Responsibilities

• Serve as the operational leader coordinating all brokerage activities, managing workflows and ensuring deadlines and priorities are consistently met across the team.
• Lead the onboarding and launch of new listing assignments, coordinating photography, marketing materials, brochures, proposals and accurate data entry into Salesforce and all marketing platforms.
• Manage transactions from listing through closing, preparing Letters of Intent, confidentiality agreements, commission agreements and coordinating document execution, critical dates and FINTRAC compliance.
• Own the accuracy and integrity of the team's Salesforce database, maintaining property, client, contact and transaction data while generating pipeline reports, dashboards and client reporting.
• Coordinate brokerage invoicing from draft through issuance, track outstanding invoices, professionally follow up on collections and liaise with JLL Accounting regarding payments and commissions.
• Develop, document and continuously improve operational workflows, identifying opportunities to leverage technology, AI and automation to enhance efficiency and client experience.
• Review all client-facing materials including proposals, Broker Opinion of Value reports and presentations for quality, consistency, accuracy and JLL branding compliance.

Skills

Organizational skills

Project management

Communication skills

CRM platforms

Salesforce

Microsoft Office

Data integrity

Attention to detail

AI tools

Tools

Salesforce

Adobe Acrobat

Excel

Word

PowerPoint

CRM platforms

Project management software

Job description

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.Brokerage Operations Manager – JLLWhat this job involves:JLL Retail Canada is seeking an exceptional Brokerage Operations Manager to lead the day-to-day operations of one of Canada's premier retail brokerage teams. As the operational backbone of a market-leading practice, you will ensure every listing, proposal, transaction, marketing initiative and client deliverable is executed efficiently and to the highest standard. Working closely with senior brokers, you will serve as the central point of coordination, creating systems, improving processes and delivering exceptional client service. This high-impact role offers the opportunity to build a long-term career with competitive compensation, performance-based bonuses and meaningful earning potential for individuals who take ownership and drive results.What your day-to-day will look like:Serve as the operational leader coordinating all brokerage activities, managing workflows and ensuring deadlines and priorities are consistently met across the teamLead the onboarding and launch of new listing assignments, coordinating photography, marketing materials, brochures, proposals and accurate data entry into Salesforce and all marketing platformsManage transactions from listing through closing, preparing Letters of Intent, confidentiality agreements, commission agreements and coordinating document execution, critical dates and FINTRAC complianceOwn the accuracy and integrity of the team's Salesforce database, maintaining property, client, contact and transaction data while generating pipeline reports, dashboards and client reportingCoordinate brokerage invoicing from draft through issuance, track outstanding invoices, professionally follow up on collections and liaise with JLL Accounting regarding payments and commissionsDevelop, document and continuously improve operational workflows, identifying opportunities to leverage technology, AI and automation to enhance efficiency and client experienceReview all client-facing materials including proposals, Broker Opinion of Value reports and presentations for quality, consistency, accuracy and JLL branding complianceRequired Qualifications:3-5 years of experience in commercial real estate, brokerage operations, transaction coordination, project management or similar professional services environmentExceptional organizational and project management skills with proven ability to manage multiple priorities and competing deadlines simultaneouslyOutstanding written and verbal communication abilities with strong attention to detailAdvanced proficiency in Microsoft Office, particularly Excel, Word and PowerPointExperience working with CRM platforms (Salesforce experience preferred) and ability to maintain database accuracy and integrityPreferred Qualifications:Experience within commercial real estate brokerage, with retail real estate experience considered an assetSalesforce administration experience and Adobe Acrobat proficiencyExperience with AI tools such as ChatGPT, Claude or Microsoft CopilotExperience with project management softwareDemonstrated ability to implement process improvements and create operational efficienciesIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.About JLL –We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.