Business Delivery Manager

Jones Lang LaSalle Incorporated; Toronto; On-site; CAD 105,000 - 130,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Toronto, ON is seeking a Business Delivery Manager for the Americas. The role bridges account objectives and operational excellence, focusing on communication, change management, and adoption across the Americas account team.

You will partner with senior leaders to plan and execute programs, develop client-facing narratives, and translate data into compelling visuals for clients. This position is on-site in Toronto and is a replacement/opportunity.

Qualifications

• Bachelor's degree or higher in communications, design, marketing, business, or related field.
• 6+ years in strategic communications or client-facing roles.
• Experience supporting senior leadership in client relationship activities.
• Strong portfolio of professional client presentations and creative projects.
• Fluent in Adobe Creative Cloud, presentation software, and AI-powered tools.
• Experience with high-value client relationships and complex accounts.
• Excellent written and verbal communication with adaptable content.
• Strong project management and multi-priority handling.

Responsibilities

• Lead strategic delivery planning with roadmaps aligned to client priorities.
• Develop multi-channel communication strategies for diverse stakeholders.
• Collaborate with senior leadership to plan service line programs.
• Schedule program rollouts and define success metrics.
• Facilitate stakeholder workshops and manage resistance.
• Identify bottlenecks and drive process improvements.
• Create client-facing narratives and presentations.
• Coordinate video and graphic design deliverables.
• Support digital presence and thought leadership initiatives.

Skills

Strategic communications

Account coordination

Client relationship management

Change management

Stakeholder engagement

Project management

Storytelling and content development

Presentation skills

Education

Bachelor's degree in Communications, Design, Marketing, Business, or related field

Tools

Adobe Creative Cloud

Presentation software

AI-powered creative tools

Google Workspace

Job description

Business Delivery Manager, Americas

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves

The Business Delivery Manager reports to the Head, Business Services and serves as a critical central position within a high-profile technology client account. This role is essential for bridging the gap between account objectives and operational excellence. By focusing on communications and successful change management, the Business Delivery Manager ensures that complex account programs and initiatives are not only delivered efficiently but are also widely adopted and understood across the Americas account team, directly impacting employee engagement and operational consistency.

What does your day-to-day look like?

• Business Delivery Lead strategic delivery planning by creating comprehensive roadmaps and program plans that align with JLL and and our client’s evolving workplace priorities
• Develop and execute multi-channel communication strategies, utilizing newsletters, town halls, and intranet platforms, to ensure transparency and engagement; tailor messaging specifically for diverse stakeholder groups ranging from individual contributors to executive leadership
• Work closely with the Senior Leadership Team to plan and execute service line programming
• Collaborate with the Programs Manager and Performance Manager to schedule program rollouts and define success metrics
• Drive change management initiatives by facilitating stakeholder workshops, identifying and managing potential points of resistance, and establishing success measures for adoption and the long-term impact of transitions
• Partner proactively with the Senior Leadership Team, Global Programs, Business Operations and Governance teams to identify operational bottlenecks, driving continuous process improvement and collaborative problem-solving to enhance overall service delivery
• Creative Strategy and Client Care: Client journey initiatives that identify opportunities for enhanced engagement and value delivery
• Coordinate client feedback collection and integration processes, ensuring insights inform service improvements
• Assist with sensitive client communications and situation management under leadership guidance
• Collaborate with leadership to translate complex data and strategic concepts into compelling, professional visual presentations for clients
• Develop narratives and storytelling frameworks that support client communications and highlight our firm's value proposition
• Create high-quality presentations for client meetings, strategic reviews, and growth opportunities
• Utilize AI-driven content creation tools to produce unique, high-fidelity client-facing assets
• Ensure quality control for client-facing reports, proposals, and presentations, maintaining consistency and excellence
• Write, edit, and produce compelling content that showcases client partnerships and business outcomes across multiple channels
• Coordinate video production and graphic design deliverables for client communications, ensuring high-quality visual storytelling
• Support digital presence activities for key accounts, including content development and user experience optimization
• Contribute to thought leadership initiatives that position our firm as a strategic partner for clients
• Work closely with leadership and communication to deliver client-focused excellence
• Collaborate effectively with account teams, leadership, and regional communications professionals to ensure unified client experiences
• Monitor client satisfaction metrics, communication effectiveness, and relationship indicators
• Help maintain consistency, quality, and best practice implementation across all client touchpoints

Required Qualifications

• Bachelor's degree in Communications, Design, Marketing, Business, or related field
• 6+ years of experience in strategic communications, account coordination, client experience, business operations, or related client-facing roles
• Experience supporting senior leadership in client relationship activities
• Creative Portfolio: Demonstrated skills in both professional client presentation work and creative project execution
• Strong skills in Adobe Creative Cloud, presentation software, and familiarity with AI-powered creative tools
• Experience supporting high-value client relationships and understanding complex account dynamics
• Excellent written and verbal communication skills with ability to adapt content for diverse audiences
• Strong project management skills and ability to manage multiple priorities
• Proven ability to translate complex strategies into action

Preferred Qualifications

• Experience in relevant industry sector
• Experience with the Google suite of products
• International communications experience
• Experience leading communications through organizational change/transformation
• Agency management experience
• Public speaking and presentation skills
• Digital communications strategy expertise

Estimated compensation for this position: 105,000.00 – 130,000.00 CAD per year

Location: On-site –Toronto, ON

Opening Type: Replacement

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYS.

For further information, visit jll.com.