Assistant Director

The Salvation Army; Toronto; On-site; CAD 66,000 - 84,000; Full time

Job summary

A leading organization seeks an Assistant Director to oversee shelter operations and client services. The role involves leadership, supervision, and ensuring compliance with health and safety standards. Ideal candidates will have significant experience in human services and a commitment to community support.

Benefits

Health and dental benefits

Paid vacation

Sick time

RRSP contributions

Continuous learning opportunities

Qualifications

• Minimum 5 years of experience in supervision and mentoring.
• Experience with marginalized homeless individuals.
• High level of comfort in diverse environments.

Responsibilities

• Oversee day-to-day operations of the shelter.
• Supervise Intake Supervisor and staff.
• Assist with the preparation of yearly budgets.

Skills

Leadership

Communication

Customer Service

Confidentiality

Education

2 year Diploma in Human Services

Certificate in First Aid/CPR

Crisis Intervention and Conflict Resolution

Tools

Microsoft Office 365

Job description

time left to apply End Date: May 30, 2025 (13 days left to apply)

job requisition id JR102141

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

POSITION PURPOSE SUMMARY:
The role provides leadership through the oversight, supervision, development, and monitoring of Shelter Program(s), manages the day-to-day operations of client services and Social Services programming assisting clients through difficult times and promoting moving towards self-sufficiency.

Accountabilities:

Supervise and provide day-to-day direction to the Intake Supervisor in accordance with established policies and procedures including Collective Agreement, Employment Standards and payroll procedures.

• Schedules, conducts and documents supervision using the PEAC format.
• Conducts probationary and annual performance reviews and evaluations.
• Chairs and minutes regular team meetings.
• Provide back-up support to these positions and their functions as required.

Oversee the day-to-day operation of the Hostel.

• Ensure clients receive proper Customer Service while relating to the Staff.
• Provide direct consultation, referral, and supportive case management to clients.
• Review all Incident Reports, making any follow-up and put necessary notations on client’s file as needed.
• Assist with monitoring the disciplinary/penalty assessments imposed on clients.
• Read daily the logbooks and make the necessary follow-up.
• Liaise with hospitals and other community service agencies to coordinate discharges to the shelter.
• Assist with staff recruitment, selection and onboarding.
• Recommends disciplinary actions including termination in concert with the Director.
• Organize and assist with staff training in accordance with the policy.
• Manage time off, lieu time and schedule requests (UltiPro).
• Participates in Labour Management meetings.

To assist the Director with the administration of the Shelter

• Compile all monthly Shelter statistics for submission to the Director.
• Assist the Director in ensuring the Shelter is in compliance and meeting the standards for the Quality Assurance and Accreditation.
• Attends committee, conferences and agency meetings as directed by the Director.
• Schedules and chairs meetings, prepares agendas, takes and circulates minutes for the shelter as directed by the Director.
• Assist in the development and implementation of shelter Policies and Procedures.
• Assists with planning and facilitation of staff outings and events as requested.
• Conduct tours of building for groups or individuals as requested.
• On call duties.
• Assists with residents’ meetings.

To assist with the Director with the Finances of the Hostel

• Approve daily for bi-weekly payroll in UltiPro for the Intake Supervisors, Intake Workers and Case Team.
• Assist with the preparation of yearly budgets for all funding bodies and funding applications as requested.
• Assist with the monitoring of financial expenditures as per annual budget projections.

To assist the Director to ensure that all Health and Safety requirements specific to the Hostel are in compliance with the Occupational Health and Safety Act.

• To conduct information sessions (safety talks, staff meetings).
• To assist with incident investigations.
• To assist with employee health and safety training.
• To assist, make recommendations and/or correct substandard acts or conditions.
• To assist in commending employee health and safety performance.
• To perform employee safety observations.
• To ensure compliance with specific Hostel requirements within sections 25 & 26 of the OHSA.
• Ensures quarterly Health and Safety meetings are conducted and ensures that monthly building checks are conducted.

Organizational Responsibilities

• Adhere to standards that are consistent with the values and philosophy of The Salvation Army.
• Participate fully and constructively in staff meetings and in-service training.
• Engage in formal supervision and performance evaluations.
• Read and follow the policy and procedures manual, the Employee Handbook and the Toronto Shelter Standards, and understand that the Assistant Director’s position will be required to adhere to all these guidelines in dealing with clients, staff and the public.
• Become familiar with the job descriptions and task lists for each position.
• Make suggestions to the Management team that will improve efficiency, working conditions and/or procedures.
• Represent the organization in a professional manner.

Perform other related duties as required.

CRITICAL RELATIONSHIP MANAGEMENT:

Governance Boards and Councils: None

Internal:

• Intake Supervisors, clients, Director, Management Team, THHS Leadership

External:

• Hospitals, community service agencies,

MANAGERIAL/Technical Leadership RESPONSIBILITY :

• Reports directly to: Director
• Direct reports for this position: Intake Supervisor

FINANCIAL AND MATERIALS MANAGEMENT:

• Assist with the preparation of yearly budgets for all funding bodies and funding applications as requested.
• Assist with the monitoring of financial expenditures as per annual budget projections.

WORKING CONDITIONS:

• This is a full time position based on 40 hours per week and requires on call responsibilities and flexibility for evenings and weekend shifts as needed.
• Working environment is in the shelter locations in generally agreeable conditions.

The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, in a professional manner, upholding our code of conduct.

education, experience, Qualifications, certifications, skills:

Education, Qualifications and Certifications:

• Minimum 2 year Diploma in Human Services or equivalent
• Certificate in First Aid/CPR, Crisis Intervention and Conflict Resolution
• Valid Ontario Class “G” Driver’s License, personal vehicle required and insurance, current copy of driver’s abstract that is satisfactory to The Salvation Army, in its sole discretion, is required.
• Alternative combinations of education and experience may be considered.

Experience and Knowledge Requirements:

• Minimum five years of significant work-related experience including supervision, coaching, and mentoring of employees.
• Experience with extremely marginalized homeless people with mental health problems, addictions, concurrent disorders and familiarity to a wide variety of resources in the Greater Toronto area.

Skills and Capabilities:

• High level of comfort working within an extreme diverse and multicultural environment.
• Superior written skills and a high level of proficiency with the Internet and Microsoft Office 365.
• The responsibilities associated with this position demand a high degree of confidentiality.
• Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening.
• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

Compensation:

The target hiring range for this position is $66,831.48 to $83,539.35 with a maximum of $100,247.22.

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

POSITION PURPOSE SUMMARY:
The role provides leadership through the oversight, supervision, development, and monitoring of Shelter Program(s), manages the day-to-day operations of client services and Social Services programming assisting clients through difficult times and promoting moving towards self-sufficiency.

Accountabilities:

Supervise and provide day-to-day direction to the Intake Supervisor in accordance with established policies and procedures including Collective Agreement, Employment Standards and payroll procedures.

• Schedules, conducts and documents supervision using the PEAC format.
• Conducts probationary and annual performance reviews and evaluations.
• Chairs and minutes regular team meetings.
• Provide back-up support to these positions and their functions as required.

Oversee the day-to-day operation of the Hostel.

• Ensure clients receive proper Customer Service while relating to the Staff.
• Provide direct consultation, referral, and supportive case management to clients.
• Review all Incident Reports, making any follow-up and put necessary notations on client’s file as needed.
• Assist with monitoring the disciplinary/penalty assessments imposed on clients.
• Read daily the logbooks and make the necessary follow-up.
• Liaise with hospitals and other community service agencies to coordinate discharges to the shelter.
• Assist with staff recruitment, selection and onboarding.
• Recommends disciplinary actions including termination in concert with the Director.
• Organize and assist with staff training in accordance with the policy.
• Manage time off, lieu time and schedule requests (UltiPro).
• Participates in Labour Management meetings.

To assist the Director with the administration of the Shelter

• Compile all monthly Shelter statistics for submission to the Director.
• Assist the Director in ensuring the Shelter is in compliance and meeting the standards for the Quality Assurance and Accreditation.
• Attends committee, conferences and agency meetings as directed by the Director.
• Schedules and chairs meetings, prepares agendas, takes and circulates minutes for the shelter as directed by the Director.
• Assist in the development and implementation of shelter Policies and Procedures.
• Assists with planning and facilitation of staff outings and events as requested.
• Conduct tours of building for groups or individuals as requested.
• On call duties.
• Assists with residents’ meetings.

To assist with the Director with the Finances of the Hostel

• Approve daily for bi-weekly payroll in UltiPro for the Intake Supervisors, Intake Workers and Case Team.
• Assist with the preparation of yearly budgets for all funding bodies and funding applications as requested.
• Assist with the monitoring of financial expenditures as per annual budget projections.

To assist the Director to ensure that all Health and Safety requirements specific to the Hostel are in compliance with the Occupational Health and Safety Act.

• To conduct information sessions (safety talks, staff meetings).
• To assist with incident investigations.
• To assist with employee health and safety training.
• To assist, make recommendations and/or correct substandard acts or conditions.
• To assist in commending employee health and safety performance.
• To perform employee safety observations.
• To ensure compliance with specific Hostel requirements within sections 25 & 26 of the OHSA.
• Ensures quarterly Health and Safety meetings are conducted and ensures that monthly building checks are conducted.

Organizational Responsibilities

• Adhere to standards that are consistent with the values and philosophy of The Salvation Army.
• Participate fully and constructively in staff meetings and in-service training.
• Engage in formal supervision and performance evaluations.
• Read and follow the policy and procedures manual, the Employee Handbook and the Toronto Shelter Standards, and understand that the Assistant Director’s position will be required to adhere to all these guidelines in dealing with clients, staff and the public.
• Become familiar with the job descriptions and task lists for each position.
• Make suggestions to the Management team that will improve efficiency, working conditions and/or procedures.
• Represent the organization in a professional manner.

Perform other related duties as required.

CRITICAL RELATIONSHIP MANAGEMENT:

Governance Boards and Councils: None

Internal:

• Intake Supervisors, clients, Director, Management Team, THHS Leadership

External:

• Hospitals, community service agencies,

MANAGERIAL/Technical Leadership RESPONSIBILITY :

• Reports directly to: Director
• Direct reports for this position: Intake Supervisor

FINANCIAL AND MATERIALS MANAGEMENT:

• Assist with the preparation of yearly budgets for all funding bodies and funding applications as requested.

• Assist with the monitoring of financial expenditures as per annual budget projections.

WORKING CONDITIONS:

• This is a full time position based on 40 hours per week and requires on call responsibilities and flexibility for evenings and weekend shifts as needed.
• Working environment is in the shelter locations in generally agreeable conditions.

The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, in a professional manner, upholding our code of conduct.

education, experience, Qualifications, certifications, skills:

Education, Qualifications and Certifications:

• Minimum 2 year Diploma in Human Services or equivalent
• Certificate in First Aid/CPR, Crisis Intervention and Conflict Resolution
• Valid Ontario Class “G” Driver’s License, personal vehicle required and insurance, current copy of driver’s abstract that is satisfactory to The Salvation Army, in its sole discretion, is required.
• Alternative combinations of education and experience may be considered.

Experience and Knowledge Requirements:

• Minimum five years of significant work-related experience including supervision, coaching, and mentoring of employees.
• Experience with extremely marginalized homeless people with mental health problems, addictions, concurrent disorders and familiarity to a wide variety of resources in the Greater Toronto area.

Skills and Capabilities:

• High level of comfort working within an extreme diverse and multicultural environment.
• Superior written skills and a high level of proficiency with the Internet and Microsoft Office 365.
• The responsibilities associated with this position demand a high degree of confidentiality.
• Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening.
• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

Compensation:

The target hiring range for this position is $66,831.48 to $83,539.35 with a maximum of $100,247.22.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.

About Us

Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service.

We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth.

If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team. There is a place for everyone to belong at The Salvation Army.