Assistant Coffee Shop Manager

SSP Deutschland GmbH; Ottawa; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player seeks a dynamic Assistant Restaurant Manager to join their team at a busy airport location. This role is pivotal in partnering with the General Manager to lead a dedicated team, ensuring exceptional customer service and operational excellence. The ideal candidate will have a strong background in the food and beverage industry, particularly in coffee shop management, and will excel in training and developing team members. If you thrive in a fast-paced environment and are passionate about delivering quality service, this opportunity is perfect for you.

Qualifications

• 2+ years in food & beverage management, preferably in coffee shops.
• Strong conflict management and organizational skills required.

Responsibilities

• Partner with the General Manager to lead and develop the restaurant team.
• Manage team performance and ensure adherence to service standards.

Skills

Management in Food & Beverage

Conflict Management

Organizational Skills

Customer Service

Job description

SSP Canada operates several restaurants throughout the Ottawa International Airport, including: Darcy McGees, Cork & Well, Starbucks, Tim Hortons, Bridgehead Coffee, Big Rig Brewing, and Canal Market.

The Assistant Restaurant Manager has the very important job of partnering with the Restaurant General Manager on leading the restaurant team. Our Assistant Restaurant Managers are experts at delegating tasks, delivering exceptional customer service, leading by example and developing their team. This position will be specifically responsible for our Starbucks unit/s.

Essential Functions

• Recruits, trains, develops and communicates with team of Food Travel Experts Implements and maintains guest service standards and/or brand specifications.
• Maintains all merchandising standards, display presentations and signing standards and monitors inventory levels.
• Develops, plans and assigns daily goals, tasks and Team Member assignments.
• Manages, supervises and evaluates Team Member performance through follow-up to ensure proper completion of assigned tasks and goals and provides feedback including disciplinary action.
• Assists in monitoring sales performance through the analysis of sales reports and comparison shopping.
• Maintains adherence to all company policies and procedures, as well as provincial health/sanitation standards.
• Manages all office tasks, including management of funds, receiving, inventory, purchasing, team member scheduling and payroll.

Skills & Other Requirements

• Minimum of two (2) years of experience in the food & beverage industry, in a management capacity in a coffee shop environment required.
• Previous experience managing a Starbucks location strongly preferred.
• Food and Beverage experience in a casual dining setting strongly preferred.
• Proven ability to effectively manage conflict and ensure successful outcomes; work under pressure and deal with high stress situations while exercising sound judgment and decision making.
• Effective organizational maturity to prioritize daily, weekly, monthly and yearly activities.
• Ability to obtain Transport Canada Security Clearance.

SSP Canada is an equal opportunity employer and complies with the requirements of the Accessibility for Ontarians with Disabilities, 2005 in our recruitment and employment practices. If you require accommodation at any stage of the recruitment process, including the interview and assessment stage, due to a disability, please inform us of your need and the nature of the accommodation(s) that may be required.