Assistant Branch Manager

Waypoint; North Vancouver; On-site; CAD 65,000 - 75,000; Full time

Job summary

Navacord North Vancouver is seeking an Assistant Manager, Auto Insurance to support branch operations, staff scheduling, and training while partnering with the Branch Manager to develop leadership and growth. This on-site role involves handling client requests, coordinating with dealership partners, and driving performance through coaching and effective team management.

Occasional travel to regional offices may be required, with a salary range of $65,000–$75,000 per year reflecting experience

Qualifications

• Level 1 or 2 BC General Insurance license is required.
• 3–5 years of experience as a Mobile Road Advisor.
• Leadership or management experience is an asset.
• Strong interpersonal and communication abilities.
• Team-oriented with ability to manage multiple tasks.
• Sales-focused with ability to motivate staff.

Responsibilities

• Address branch client requests and complaints promptly with proper investigation and solutions.
• Assist in drafting and adjusting monthly shift schedules based on seasonality and staffing needs.
• Manage real-time shift coverage, overtime approvals, and front-counter service during peak hours.
• Coordinate with dealership partners on service levels and quality as needed.
• Collaborate with other managers on ad-hoc projects aligned with Auto Insurance goals.
• Support recruitment and training efforts and ensure timely completion of administrative tasks.

Skills

Interpersonal skills

Communication skills

Team collaboration

Organizational skills

Sales-driven

Education

BC General Insurance license (Level 1 or 2)

Job description

The Assistant Manager, Auto Insurance is an integral part of the branch supervisory team, overseeing the smooth operations of the branch in terms of staffing, scheduling, and training. The individual in this role will also assist with guiding the branch staff in overcoming challenges they are faced with for a variety of different reasons such as sales, client experience, and personal growth. The role provides an opportunity to work closely with the Branch Manager to develop leadership skills and achieve personal growth goals.

This is an on-site role at the North Vancouver branch. Occasional travel to regional offices in the Lower Mainland may be required.

RESPONSIBILITIES:

BRANCH & AUTO INSURANCE MANAGEMENT

• Address branch client requests and complaints in a timely manner, engaging in the proper investigation, communication, and solutions.
• Assist in drafting the monthly shift schedule for the branch, taking into consideration seasonality of auto insurance sales, staffing availability, and skillsets required.
• Monitor and adjust the daily shift schedule for the branch in real-time, including finding coverage for absences, last-minute staffing for increases in service demands, and approving overtime.
• Handle client requests at the front-counter during peak hours, as required.
• May assist with coordinating and connecting with dealership partners regarding service level and quality on behalf of the Manager.
• Work with other departmental managers on ad-hoc projects related to the strategic objectives of the Auto insurance department.
• Delegate and ensure all office administrative work is handled in a timely manner at the branch.

PERSONNEL MANAGEMENT

• Train new employees by providing them with the necessary tools, information, and knowledge to empower personnel to work effectively, serve customers, and uphold company objectives.
• Prioritize creating a safe working environment for all branch employees, taking necessary precautions to maintain safety standards and ensuring they are familiar with sae working practices and accident procedures.
• Facilitate resolution of conflicting objectives and encourage respectful communication between employees, departments, and clients.
• Monitor sales numbers in the branch to identify areas of opportunity, working with individual Advisors to improve and enhance their sales abilities.
• Assist the Manager with creating additional training and performance improvement plans for employees, with the goal to ensure clarity regarding everyone’s role towards achieving branch goals.
• May assist with recruitment and hiring activities with the HR department.

Additional duties and responsibilities may be added during the course of employment.

REQUIREMENTS:

• Level 1 or 2 BC General Insurance license.
• A minimum of 3-5 years of experience as a Mobile Road Advisor.
• Previous experience in a leadership or management role is an asset.
• Possess refined interpersonal and communication skills, enabling you to build strong relationships with clients and colleagues.
• Exhibit proficiency in working within a team environment and managing diverse tasks.
• Strong organizational skills, attention to detail, and ability to manage workload effectively.
• Sales-focused with the ability to motivate and encourage staff to go above and beyond.

Navacord is actively committed to supporting diversity, equity, and inclusion. We serve and recognize and respect human differences and similarities. We value the diversity of people and actively encourage women, indigenous peoples, members of visible minorities, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ2+) persons to apply.

The salary range for this role is $65,000 to $75,000 per year. Compensation is determined by a combination of factors including a candidate's experience, job-specific knowledge, and skills. Internal equity to ensure fairness across the organization and region/location is also considered.

Building The Great Canadian Brokerage

Navacord is one of Canada's largest and fastest growing multi-line insurance brokers and financial services firms. Navacord is committed to the success of our clients by delivering expert advice in an increasingly complex world which allows them to face the future with confidence.