Assistant Branch Manager

Paradigm Fleet Sales Leasing and Upfitting; Hamilton; On-site; CAD 55,000 - 75,000; Full time

Job summary

Paradigm Fleet Sales Leasing and Upfitting is seeking an Assistant Branch Manager to oversee daily on-site operations in Stoney Creek, ON. You will supervise staff, coordinate workflow, and ensure seamless delivery of fleet services including sales, leasing, and upfitting.

The role requires strong organizational skills, customer-service focus, and experience in branch operations. A valid driver’s license and the ability to work on-site are preferred.

Qualifications

• Experience in branch operations supporting day-to-day management.
• Strong customer service and relationship-building for commercial clients.
• Solid organizational and time-management abilities in a fast-paced environment.
• Proficiency with basic office software and ability to learn industry-specific systems or CRMs.
• Effective communication across sales, service, and operations teams.
• Supervisory or team-lead experience is an asset.
• Valid driver’s license and willingness to work on-site in Stoney Creek, ON.

Responsibilities

• Supervise staff and coordinate daily branch operations to ensure smooth service delivery.
• Coordinate workflow and ensure efficient delivery of fleet sales, leasing, and upfitting services.
• Manage customer accounts and support sales activities, including quotes and follow-ups.
• Monitor inventory and coordinate vehicle deliveries and upfitting schedules.
• Support branch reporting and work with Branch Manager on process improvements to hit targets.

Skills

Branch operations

Customer service

Organizational skills

MS Office

Communication skills

Supervisory experience

Education

Business/Management degree

Tools

CRM systems

Job description

Company Description

Paradigm Fleet Sales Leasing and Upfitting operates as Canada's all-in-one commercial fleet provider, offering end-to-end solutions for business and industrial clients. The company supports organizations through every stage of the fleet lifecycle, from vehicle acquisition and leasing to specialized customization and upfitting. Paradigm focuses on delivering reliable, tailored fleet services that help customers optimize performance, control costs, and maintain safe operations. Team members collaborate across sales, service, and operations to provide a seamless experience for clients and support long-term partnerships.

Role Description

The Assistant Branch Manager is a full-time, on-site role based in Stoney Creek, ON, supporting the day-to-day operations of the branch. This role assists with supervising staff, coordinating workflow, and ensuring efficient delivery of fleet sales, leasing, and upfitting services. The Assistant Branch Manager helps manage customer accounts, supports sales activities, prepares quotes, and follows up on inquiries to maintain strong client relationships. Responsibilities include monitoring inventory, coordinating vehicle deliveries and upfitting schedules, and ensuring that safety, compliance, and quality standards are met. The role also involves handling basic administrative tasks, supporting branch reporting, and working closely with the Branch Manager to implement process improvements and meet performance targets.

Qualifications

• Experience in branch operations, fleet services, automotive, or a related industry, with the ability to support day-to-day branch management.
• Strong customer service and relationship-building skills, with a focus on delivering responsive, solution-oriented support to commercial clients.
• Solid organizational and time-management abilities, including coordinating multiple projects, schedules, and deadlines in a fast-paced environment.
• Proficiency with basic office software (e.g., "Microsoft Office", email, spreadsheets) and comfort learning industry-specific systems or CRMs.
• Effective communication skills, both verbal and written, with the ability to collaborate across sales, service, and operations teams.
• Demonstrated problem-solving skills and sound judgment for handling issues related to inventory, logistics, and customer requests.
• Previous supervisory or team lead experience is an asset, including coaching staff and supporting performance and productivity goals.
• Valid driver's license and a clean driving record are preferred, along with the ability to work on-site in Stoney Creek, ON.
• Post-secondary education in business, management, or a related field is an asset, or equivalent combination of education and relevant experience.