Branch Manager

Hercules Crane & Lifting Supplies; Hamilton; On-site; CAD 75,000 - 95,000; Full time

Benefits offered by this job

Competitive wages

Health & Wellness Incentive

Full health and dental benefits (shared costs)

RRSP matching program

Personal & Professional Development Opportunities

Free parking

Job summary

A leading supplier in lifting equipment in Hamilton is seeking a skilled Branch Manager to oversee daily operations. This role will involve enhancing efficiency, managing resources, and ensuring excellent customer service. The ideal candidate has a degree in Business Management, previous management experience, and strong interpersonal and organizational skills. The position offers competitive wages, health benefits, and opportunities for professional development, providing a dynamic work environment in the evolving market of public safety.

Qualifications

• Previous management experience is required.
• Ability to establish work priorities and meet deadlines.
• Legally entitled to work in Canada.
• Strong computer skills including Outlook, Word, Excel.

Responsibilities

• Oversees activities related to production and services.
• Plans, directs, and coordinates employees.
• Track and report status of work orders and repairs.
• Generate business through networking and cold calls.
• Ensure adequate staffing and scheduling.
• Generate business through cold calls, site visits and networking.

Skills

Excellent interpersonal skills

Strong computer skills (Microsoft Office)

Strong attention to detail

Strong communication skills

Ability to lift 50 lbs safely

Ability to handle multiple tasks

Education

University/College degree in Business Management or related discipline

High school diploma plus relevant work experience

Tools

Microsoft Office Suite

ERP/CRM software

Job description

Hercules Cranes and Lifting Supplies is seeking an organized, resourceful, and hands‑on Branch Manager to assist with day‑to‑day branch logistics, and customer service needs. This role is aimed at increasing operational agility and managing resources more efficiently during an evolving market and supply chain landscape. This is a critical support role designed to increase efficiency across the branch by streamlining order flow, coordinating inventory and supporting sales and service teams.

Compensation and Benefits

• Competitive wages (Depending on experience)
• Health & Wellness Incentive
• Full health and dental benefits (shared costs)
• RRSP matching program (after one year)
• Personal & Professional Development Opportunities
• Fun & engaging work environment
• Free parking

Responsibilities

• Oversees activities directly related to production and services; schedule jobs and lead projects to ensure their successful completion
• Plans, directs and coordinates employees, preparing work schedules and assigning specific tasks
• Works with employees to support the branch goals and control expenses to stay within operational budget
• Track and report the status of open work orders, repairs, quotes, and jobs to ensure all deadlines and requirements are met
• Provides continuous leadership, coaching, goal setting, and planning
• Generate business through cold calls, site visits, and networking
• Motivate employees and maintain a positive work environment
• Ensure adequate staffing and scheduling to meet customer and company expectations
• Hold employees accountable for the quality of their work
• Communicate and enforce the company’s safety and quality policies, including all ISO 9001 and COR safety requirements
• Demonstrates a commitment to quality and safety by maintaining a clean, safe and organized department

Required Knowledge and Training

• A university/college degree preferably in Business Management or a related discipline, or a combination of a high school diploma and relevant work experience
• Previous management experience is required
• Excellent interpersonal skills
• Strong computer skills including Microsoft Office programs (Outlook, Word, and Excel)
• Strong attention to detail
• Must hold a valid driver’s license and be insurable
• Ability to safely lift 50 lbs. from floor level to waist level
• Ability to establish work priorities, meet deadlines, and follow procedures
• Ability to handle multiple tasks in a timely and efficient manner
• Strong communication skills, with the ability to interact professionally with customers and employees
• Proficiency with Microsoft Office Suite; experience with ERP/CRM software an asset
• Ability to work collaboratively with cross‑functional teams
• Knowledge of rigging, lifting, or industrial equipment preferred but not required
• Legally entitled to work in Canada

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Sales and Business Development

Industries

• Public Safety

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Location

Stoney Creek, Ontario, Canada