Assistant Branch Director

Master; Windsor; On-site; CAD 60,000 - 75,000; Full time

Benefits offered by this job

Medical and dental coverage from day 1

Disability protection (short & long‑m

RRSP contribution

Wellness spending account

Employee assistance program

Telemedicine

Professional association fees

Early vacation program

Job summary

Master in Windsor is seeking an Assistant Branch Director to lead a high-energy HVAC/R counter and wholesale showroom, driving daily walk-in business with fast, knowledgeable service for local contractors.

You will supervise frontline staff, optimize merchandising, and foster a welcoming, high-performance culture that keeps contractors coming back.

Qualifications

• 5+ years of supervisory experience in a wholesale counter or commercial parts environment (HVAC/R preferred).
• Proven ability to manage long lines, high call volumes, and demanding contractor clientele with patience and professionalism.
• Skilled in counter merchandising, cross-selling and operating POS systems.
• Solid understanding of HVAC/R products, components, tools and accessories.

Responsibilities

• Direct daily counter operations, manage staff scheduling, and coach team members on upselling and technical product identification.
• Act as the primary face of the branch for walk-in contractors, managing a high-volume order desk and resolving customer service issues on the spot.
• Maintain a clean, well-stocked showroom floor and execute seasonal product promotions to maximize impulse buys and margin growth.
• Bridge the gap between the counter and the warehouse, ensuring stock levels reflect high-demand items and order discrepancies are eliminated.

Skills

Leadership

Customer service excellence

Sales and upselling

HVAC/R product knowledge

Tools

POS systems

Job description

We are seeking a high-energy, customer-centric Assistant Branch Director to lead our busy Windsor HVAC/R counter and wholesale showroom. In this role, you will be the driving force behind the daily walk-in business, ensuring local HVAC/R contractors receive fast, knowledgeable, and accurate service. You will partner with the Branch Director to supervise frontline staff, optimize product merchandising, and build a welcoming, high-performance culture that keeps contractors coming back.

Key Responsibilities

• Counter Leadership: Direct daily counter operations, manage staff scheduling, and coach team members on active upselling and technical product identification.
• Contractor Relations: Act as the primary face of the branch for walk-in contractors, managing a high-volume order desk and resolving customer service issues on the spot.
• Merchandising & Sales: Maintain a clean, well-stocked, and organized showroom floor; execute seasonal product promotions to maximize impulse buys and margin growth.
• Inventory Coordination: Bridge the gap between the counter and the warehouse, ensuring stock levels reflect high-demand counter items and order discrepancies are eliminated.

What you will accomplish with us:

• Master Core Operations: Become the expert on our HVAC/R product lines, internal POS systems, and daily walk-in contractor workflows.
• Optimize the Counter Experience: Take full ownership of frontline scheduling, team coaching, and high-margin showroom merchandising.
• Drive Profitability & Inventory: Boost branch margins through targeted team cross-selling and strategic stock alignment of high-demand parts.
• Cultivate Long-Term Leadership: Establish yourself as a trusted partner to local contractors and a key leader capable of running full branch operations.

What You Bring to Our Team:

• Experience: 5+ years of supervisory experience in a fast-paced wholesale counter, or commercial parts environment (HVAC/R preferred).
• Customer Service Excellence: Proven ability to manage long lines, high call volumes, and demanding contractor clientele with patience and professionalism.
• Sales Savvy: Strong comfort level with counter merchandising, cross-selling complementary parts, and running point-of-sale (POS) systems.
• Industry Knowledge: Solid understanding of HVAC/R systems, components, tools, and accessories is a major asset

Compensation Information:

Base Salary Range: $60,000 - $75,000 annually

Supplemental Pay Types Include: Annual bonus

The final salary will be determined based on the candidate’s skills and experience, in compliance with applicable regulations.

Competitive Benefits:

• Medical and dental coverage from day one, along with short and long-term disability protection
• Contribution to a collective registered retirement savings plan upon starting your role.
• Wellness spending account
• An employee assistance program including psychological, financial, and legal support.
• Access to telemedicine from the beginning of your employment.
• Reimbursement of professional association membership fees.
• Early vacation program.

For more than 70 years, we've been making a difference, in every degree At Master, our people are the driving force behind our success. As Canada's largest HVAC/R distributor and one of North America's industry leaders, we're proud to bring together more than 2,000 employees across nearly 100 locations in Canada and the United States. Every day, our teams help deliver innovative solutions that improve comfort, energy efficiency, and building performance. Through collaboration, expertise, and a commitment to doing what's right, we create lasting value for our customers, partners, and communities. Guided by our purpose — Improving people's lives, in every degree — we empower our employees to grow, make a meaningful impact, and build rewarding careers in an environment where people, teamwork, and continuous improvement come first.