Assistance Coordinator

Government of Manitoba; Selkirk; On-site; CAD 60,000 - 79,000; Full time

Job summary

Manitoba government is seeking an Employment and Income Assistance Counsellor (SP3) in Selkirk, MB. The role focuses on delivering EIA supports to Manitobans, emphasizing dignity, respect, and client-centered service within a busy social services environment.

The position requires post-secondary social services education and strong collaboration with diverse participants, care for accurate program delivery, and a commitment to meeting regulatory requirements.

Qualifications

• Post-secondary education in the social services field (certificate, diploma or degree) or an equivalent combination of education, training and experience.
• Experience working with individuals/families from diverse backgrounds facing multiple barriers.
• Ability to manage conflict in a calm, respectful manner while applying legislation and policy.
• Strong interpersonal and teamwork skills for collaboration with participants and partners.
• Able to problem-solve independently with empathy and understanding within program rules.
• Ability to prioritize, organize, and manage a high-volume caseload in a fast-paced setting.
• Experience with case management in a social service setting.
• Knowledge of Employment and Income Assistance programs.

Responsibilities

• Interact with participants with dignity, respect, and objectivity while actively listening.
• Collaborate with coworkers and partners to meet participant needs and adapt to workload changes.
• Navigate multiple computer systems and applications to support service delivery.

Skills

Interpersonal skills

Conflict management

Team collaboration

Case management

Problem solving with empathy

Prioritization and organization

Knowledge of EIA programs

Education

Post-secondary education in social services

Job description

Employment and Income Assistance Counsellor

SP3 Social Services Worker 3

Regular/full-time

Department of Families

Regional Social Services Branch, Northern Region , Community Service Delivery

Advertisement Number: 45585

Salary(s): SP3 $60,011.00 - $79,189.00 per year

Closing Date: August 23, 2026

The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities, languages and perspectives drives a high standard of service and innovation. The Manitoba government supports equitable employment practices and promotes representation of designated groups (women, Indigenous people, persons with disabilities, visible minorities).

This is a preference competition. All applicants are encouraged to apply, however first consideration for this competition will be given to Indigenous people. Applicants are requested to self-declare at the time of application.

An eligibility list may be created for future regular or term positions and will remain in effect for 12 months.

Candidates who do not meet all essential criteria may be considered on an underfill basis at a commensurate rate of pay.

Introduction

The Department of Families is seeking highly motivated and empathetic individual to fill an Employment and Income Assistance (EIA) Counsellor position within Selkirk, MB area.

The EIA program is a program of last resort that provides financial and other assistance to eligible Manitobans who have no other way to support themselves or their families. The program works with persons living with disabilities to meet their specialized needs and ensure inclusion in the community while also partnering with employable participants and their families to encourage access and participation in the workforce.

Duties

This position requires strong interpersonal and communication skills, including the ability to interact with others with dignity, respect, and objectivity while actively listening and learning. The role involves clearly articulating information, looking beyond surface level details, and maintaining flexibility when working with participants and their families. It also requires effective collaboration with co workers and partners to meet participant needs, along with adaptability to changes in workload, policies, and procedures. The position further requires a high level of comfort with technology, including navigating multiple computer systems and business applications.

Qualifications

• Post-secondary education in the social services field. This may include a certificate, diploma or degree. An equivalent combination of education, training and experience within the social services field may be considered.
• Experience working with individuals/families from diverse backgrounds (cultural, financially disadvantaged, persons with disabilities, socially disadvantaged, newcomers, etc.) who may face multiple barriers and challenges such as addictions, mental illness, disability and employment.
• Ability to manage conflict in a calm, assertive and respectful manner.
• Strong interpersonal skills.
• Ability to independently problem-solve with understanding and empathy while also ensuring that Legislation and policy are appropriately and equitably applied.
• Ability to set priorities, to organize and exercise initiative in a complex and fast-paced work environment with high-volume caseloads and competing demands.
• Ability to work effectively in a team environment with participants, other programs and external resources.
• Case management experience in a social service setting.
• Knowledge of Employment and Income Assistance programs through awareness and/or lived experience.

Conditions of Employment

• Must be legally entitled to work in Canada
• Must provide current and satisfactory Criminal Record Check (including Vulnerable Sector Search).
• Must provide current and satisfactory Child Abuse Registry Check.
• Must provide current and satisfactory Adult Abuse Registry Check.
• Must be available to work evenings, weekends and statutory holidays on occasion.
• Must have a valid full stage Class 5 driver's licence and the ability to travel within the Province of Manitoba.

Why Work for Manitoba Government?

The Manitoba government values its employees, recognizing the important role that each person plays in delivering exceptional services, programs and support to the province. Your important contributions are recognized with a comprehensive package of benefits, including an attractive salary, pension plan, health and wellness benefits, and other supports to encourage work‑life balance.

• Long-Term Disability Plan
• Employer paid health care benefits including health, dental and vision
• Extended health care for services such as physiotherapy, chiropractor, massages, acupuncture and more
• Annual health spending account for eligible employees

Commitment to Health and Wellness

• Employee and Family Assistance Program
• Paid time‑off including sick leave, wellness days and family related leave days
• Flexible work arrangements for eligible positions
• Generous vacation entitlements, increasing with years of service
• Parental, maternity, and adoptive leave options

Professional Growth & Development

We want our employees to thrive and grow and are committing to investing in their development. We offer multiple avenues of support such as inhouse training, educational assistance and leadership development programs to help achieve these goals.

Organizational Culture and Values

The Manitoba government is committed to a work environment and culture that values and recognizes every employee. When we look at Manitoba’s Public Service, we see a reflection of Manitoba’s diversity. We come from differing educational, cultural, and ethnic backgrounds and work in a wide array of jobs across the province, we are all public servants.