Artist Protection Supervisor

Niagara Casinos; Niagara Falls; On-site; CAD 47,000 - 54,000; Full time

Job summary

Niagara Casinos is seeking an Artist Protection Supervisor on an on-call basis. You will safeguard artists and entourages, manage access and crowd control, and coordinate with the Entertainment Programs team to ensure safety and confidentiality during performances and events.

The role requires experience in casino/hospitality security, union-supervision exposure, and strong guest service skills, with flexibility for extended hours during performances.

Qualifications

• College diploma in Law Enforcement & Security or equivalent.
• Security experience in casino or hospitality environments (or equivalent).
• Experience supervising in a unionized environment.
• First-aid & CPR certificate.
• Private Security and Investigative Services Act license (as required).
• Smart Serve certification.
• Remarkable guest service skills.
• Strong written and verbal communication; de-escalation.
• Strong organizational skills with compliance and detail.
• Knowledge of Criminal Code and Trespass to Property Act.
• Ability to respond during tense situations with sound judgement, tact and diplomacy.

Responsibilities

• Provide Artist Protection before, during, and after performances.
• Escort Artists between the Casino, Entertainment Center, and offsite venues as required.
• Provide visual and protective stage security and crowd/control management.
• Ensure area security and personal protection in crowds and meet & greet sessions.
• Assist with emergency procedures and incident response.
• Lead and coach a unionized Event Security guard team.
• Maintain OH&S compliance and safe work practices.
• Adapt to extended shifts in high-energy, loud environments.

Skills

Guest service

Communication

De-escalation

Team leadership

Safety awareness

Problem solving

Education

College diploma in Law Enforcement & Security

Tools

First-aid/CPR

Smart Serve

Security license

Job description

On Call

There are some GREAT PEOPLE out there… we should know we hire them!

ARTIST PROTECTION SUPERVISOR

On Call

$33.93/hour

Application Deadline: October 25, 2026

The Artist Protection Representative is responsible for the safety and security of Artists, their entourage, and other individuals as required by the Entertainment Programs team. If you would like to be on a team of Great People delivering great service, we may have just the opportunity for you!

The job involves:

• Provides Artist Protection before, during and after performances
• Escorts Artists between the Casino and Entertainment Center, and to offsite venues or local attractions as required
• Provides visual and protective stage security
• Performs crowd control and access control duties
• Provides area security and personal protection, including movement through crowds and during meet & greet or autograph sessions while maintaining a high level of Artist privacy and confidentiality
• Assists with executing emergency procedures
• Provides leadership, guidance, supervision and coaching to a unionized Event Security guard team in crowd control, incident response, event duties & responsibilities
• Working safely, and in compliance with OH&S policies and legislation by promoting a safe and hazard free work environment
• Must be able to work extended periods in high-energy environments, crowded environments, including prolonged standing, exposure to loud music, flashing or restrictive lighting, and confined spaces
• Physical demands associated with this position include long periods of standing, extensive walking, ability to lift
• Works as one team for the success of the business, demonstrating exceptional interpersonal skills, respect and consideration for others
• Must thrive with an unconventional work schedule; flexibility to work various shifts to support a 24/7 operation frequently work evenings and extended hours on performance days
• Duties as assigned

The ideal candidate has:

• College diploma in Law Enforcement & Security or equivalent
• Security experience working in a Casino or hospitality environment (or equivalent), or experience as a Police Officer, Firefighter or EMS Officer
• Experience supervising in a unionized environment
• First-aid & CPR certificate
• Private Security and Investigative Services Act license (as required)
• Smart Serve certification
• Remarkable guest service skills
• Strong communication skills, both written and verbal, and ability to tactfully de-escalate situations
• Strong organizational skills with specific attention to compliance and details
• Knowledge of relevant legislation including Criminal Code and Trespass to Property Act
• Ability to respond during tense situations with sound judgement, tact and diplomacy while ensuring Artist safety

We confirm that we do not use AI in screening of applicants, and this position is an existing vacancy

We thank all applicants for their interest, however, only those selected for an interview will be contacted

Niagara Casinos is committed to creating an accessible and inclusive environment by providing equal opportunity to candidates of all abilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Knock, knock. Hear that sound? That’s opportunity and it’s at Niagara Casinos