Area Relief Officer

Bardwood; Calgary; On-site; CAD 29,000 - 41,000; Full time

Benefits offered by this job

Company-funded SIA License renewal

Cycle to work scheme

Smart tech for salary deductions

Salary finance loans and advances

Vouchers for retailers and holidays

Life cover and private medical cover

Childcare vouchers and private pension

Job summary

BardWood Support Services Limited is seeking an Area Relief Officer to join our security team covering Inverness/Elgin. You will deliver a proactive security presence, support staff and visitors, and maintain a safe environment across a regional portfolio.

You will work day shifts, engage with customers, resolve conflicts, and follow site guidance to ensure a welcoming, secure premises. Training for First Aid will be provided and a smart, professional appearance is required.

Qualifications

• SIA License is required.
• Full UK driving licence is required.
• Experience in customer-facing environments desirable.
• Ability to work under pressure and adapt to changing requirements.
• Strong security and operational systems knowledge.

Responsibilities

• Provide relief cover for a portfolio of locations within a region.
• Ensure safety and security for staff and visitors.
• Proactively engage with customers and provide direction and reception.
• Resolve conflicts when they arise on client premises.
• Maintain site rules compliance and report incidents clearly.
• Administer first aid when needed (training provided).
• Present a smart, alert security presence on site.

Skills

SIA License

Full UK driving license

Customer-facing experience

Work under pressure

Flexible/adaptable

Security/system competence

Education

5-year checkable work history

Job description

About the role:

Title — Area Relief Officer

Pay Rate — £13.45 per hour

Location — Inverness / Elgin

Shift Timings — Day shifts – Monday to Saturday: 08:45-17:15, Area Relief Officer to cover Inverness / Elgin
You will be working in a site-based role within the public sector, where officers are responsible for ensuring the safety and security of both staff and visitors.

Your main responsibilities may include:

• Trained to provide relief cover and support to a portfolio of locations within a geographical region.
• All the tasks and activities as per the site operational guidance and Assignment Instructions. Provide quality service delivery.
• Manage and maintain a safe environment for the client’s staff and customers.
• Provide a proactive presence in all public facing areas as activity requires. This will include providing a positive initial reception for clients and directional guidance.
• Working directly with the customer as part of a team to provide conflict resolution at our client’s premises where there is potential for conflict.
• Working closely with your fellow colleagues to ensure members of the public comply with site rules and guidance.
• Use common sense and initiative immediately involving others if a situation becomes threatening.
• To have a smart appearance, always be alert and visible whilst commanding a security presence within the customer premises
• Be able to administer First Aid assistance if a member of public or client’s staff was to be suddenly taken unwell (training will be provided)
• Complete legible incident report writing if and when an incident arises.
• Work to maintain a safe, secure, and welcoming environment for everyone.

To succeed in this role, you will need the following:

• SIA License.
• Full UK driving license.
• 5-year checkable work/career history.
• Full driving license and access to own transport is essential.
• Prior experience of working in a customer-facing environment and dealing directly with staff/customers.
• Physically fit to undertake given tasks.
• Possess the ability to work under pressure.
• Flexible attitude and the ability to adapt.
• Security and operational system competence

What will you get in return?

• Please note that all our roles require transfer to our client on a permanent basis after 12 weeks, with the following amazing benefits being offered upon transfer.
• Company-funded SIA License renewal.
• Cycle to work scheme.
• Smart tech — allowing employees to buy the latest tech, deducted from their salaries monthly at no additional interest.
• Salary finance loans and monthly advances.
• Vouchers across various retailers such as Sainsbury’s, Argos, and ASDA, as well as holidays, leisure, fashion, pets, and many more.
• Save as you earn.
• Life cover and Private medical cover.
• Childcare vouchers and Private pensions.
• Fantastic opportunity to join an evolving family.

About our company:

At BardWood Support Services we are recruitment specialists, supporting the facilities industry in the UK since 2015. We recognize that PEOPLE are our most valued resource and as such we aim to ensure our employees are matched with the right role that suits them, with a view to help them progress.