Area Manager - Quick Service Restaurant

JRoss Recruiters; Edmonton; On-site; CAD 70,000 - 100,000; Full time

Benefits offered by this job

Benefits program

Gym membership discounts

Fitness reimbursement

Phone reimbursement

Company car allowance

Job summary

JRoss Recruiters seeks a capable Operations Leader to oversee multi-location restaurant performance in Canada. You will drive KPIs, optimize costs and scheduling, and mentor leadership across sites.

Role requires 75% travel, strong communication, and proven leadership in quick-service environments. You will partner with managers to maintain guest satisfaction and safety standards.

Qualifications

• Post-secondary education in hospitality, marketing or business preferred; equivalent experience considered.
• 3–5 years of quick service or restaurant industry experience.
• 2–3 years of experience leading multiple restaurant locations.
• Strong communication and problem-solving skills.

Responsibilities

• Conduct regular visits to engage with teams and assess operational excellence.
• Own and execute assigned KPIs for the area.
• Monitor guest satisfaction and resolve service issues promptly.
• Optimize costs and labour through scheduling and inventory control.
• Ensure locations operate to high standards with health & safety adherence.
• Collaborate with restaurant managers to address operational challenges and drive performance.
• Oversee implementation of new processes and initiatives.
• Recruit, hire, train, and develop leadership within the area.

Skills

Strong communication

Problem-solving

Leadership

Team development

Flexible

Organized

Innovative

Travel readiness

Excel

Outlook

Microsoft Teams

Education

Post-secondary education in hospitality/marketing/business

Tools

Excel

Outlook

Microsoft Teams

Job description

Conduct regular restaurant visits to engage with teams and assess operational excellence.

Own and execute assigned KPIs for the assigned area.

Monitor guest satisfaction and ensure timely resolution of any service issues.

Optimize costs and labour through effective scheduling and inventory control.

Ensure all locations operate at high standards, with a focus on guest service and adherence to health and safety regulations.

Assist in developing and implementing sales-building initiatives, evaluating their success.

Support national promotional programs and implement localized marketing tactics.

Manage assigned budget and labour expenses to maintain efficient operations.

Analyze and report on key financial metrics such as sales, costs, and profitability.

Collaborate with Restaurant Managers and leadership teams to address operational challenges and improve performance.

Oversee the implementation of new processes, procedures, and initiatives.

Assist managers in balancing profitability, operational efficiency, and employee engagement.

Ensure compliance with HR policies, procedures, and best practices.

Conduct financial, HR, and health & safety audits at each location.

Recruit, hire, train, and develop a strong leadership pipeline within the assigned area.

Ensure all team members meet training and certification requirements.

Motivate and coach managers to drive successful restaurant operations.

Role model company values in all interactions.

Continuously evaluate and implement improvements to enhance guest satisfaction, operations, and financial performance.

Requirements

Some post-secondary education in hospitality, marketing, or business preferred; equivalent experience considered.

3-5 years of quick service or restaurant industry experience.

2-3 years of experience leading multiple restaurant locations.

Strong communication and problem-solving skills.

Proven leadership and team development capabilities.

Proficiency in Excel, Outlook, and Microsoft Teams.

Enthusiastic, organized, flexible, and innovative.

This role requires significant travel (minimum 75% of time spent visiting restaurant locations).

Corporate Culture

Employer-paid comprehensive benefits program (Life, AD&D, LTD, Critical Illness, Health, Dental, Vision, EAP, and Savings Plans).

Exclusive gym membership discounts and annual fitness reimbursement.

Flexibility & Work-Life Balance

Regular team-building events to stay connected and engaged.

Competitive salary with performance-based bonus.

Phone reimbursement under the “Bring Your Own Device” program.

Monthly car allowance/company car (subject to fleet availability) and gas card.

Convenience & Lifestyle Perks

Home & auto insurance evaluations for personalized advice and savings.

Exclusive car rental discounts for work or leisure.

Free coffee, beverages, and periodic meals.

Diversity & Inclusion
Theybelieve in creating an inclusive environment where individuals from all backgrounds can thrive. They welcome applications from all interested parties and are committed to providing accommodations throughout the hiring process upon request.