Area Manager II, XLFC

Amazon; Belleville; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading e-commerce company in Belleville, Ontario is seeking an Area Manager to lead a team of hourly employees. Responsibilities include managing safety, quality, and productivity while ensuring customer orders are delivered timely. Candidates need a Bachelor's Degree and 2 years of employee management experience. The role requires flexibility in working hours including weekends and holidays.

Qualifications

• 2 years of employee and performance management experience.
• 1 year of performance metrics, process improvement or lean techniques experience.
• Experience managing a team of 20 employees.

Responsibilities

• Support, mentor and motivate your team.
• Manage safety, quality, productivity and customer delivery promises.
• Collaborate with support teams to meet business objectives.

Skills

Sales Experience

Team Management

Process Improvement

Leadership Experience

Public Speaking

Education

Bachelor’s Degree in Engineering, Operations, Supply Chain / Logistics or related field

Job description

Overview

Our Worldwide Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated customer-focused individuals who want to join our team as an Area Manager. In this role you will lead a team of hourly employees and will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance and performance. You will also play a key part in maintaining our customer expectations to ensure customer orders are delivered at the right time to the right location.

Our Operations workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customers door. Please note that all workflows have slight building variations but one thing is constant: our vision and dedication to the customer.

Key job responsibilities

• Support, mentor and motivate your team
• Manage safety, quality, productivity and customer delivery promises
• Collaborate with all support teams including Safety, Ops, Integration, Loss Prevention and Human Resources to develop plans to meet business objectives
• Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours and frequently push, pull, squat, bend and reach as well as continuously climb and descend stairs
• Work in an environment where the noise level varies and is subject to variable temperatures and weather (delivery stations include outside loading departments and grocery locations include refrigerated environments)
• Work a flexible schedule (weekends and/or overnight shifts)
• 2 years of employee and performance management experience
• Bachelors degree or equivalent or 2 years of Amazon (blue badge / FTE) experience
• Work a flexible schedule / shift / work area including weekends, nights and/or holidays
• 1 year of performance metrics, process improvement or lean techniques experience
• Experience managing a team of 20 employees
• Experience with process improvements (Lean Six Sigma and/or Kaizen)
• Excellent customer service, communication and interpersonal skills
• A Bachelor’s Degree in Engineering, Operations, Supply Chain / Logistics or a related field

Qualifications & Experience

Required Experience: Manager

Key Skills

Sales Experience, Direct Sales, Retail Experience, Hospitality Experience, Management Experience, Process Improvement, Outside Sales, Team Management, Kaizen, Leadership Experience, Public Speaking, Supervising Experience

Employment & Vacancy

Employment Type: Full-Time

Experience: years

Vacancy: 1

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.

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