Area Manager II - Fulfillment Operations Lead

Amazon; Cambridge; On-site; CAD 75,000 - 105,000; Full time

Benefits offered by this job

Health insurance

RRSP

DPSP

Paid time off

Job summary

Amazon Canada Cambridge is seeking an Area Manager II to lead a team of hourly associates at our fulfillment center. You will mentor staff, drive safety, quality, and on-time delivery while coordinating with Safety, HR, Quality, and Engineering to meet business objectives.

You will balance workforce planning with data-driven decisions, oversee up to 80 associates, and implement process improvements across multiple workflows affecting millions of orders.

Qualifications

• 2+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• 1+ years of performance metrics, process improvement or lean techniques experience.
• Experience in the management of large teams (50+ members).
• Experience with process improvements (Lean Six Sigma and/or Kaizen).
• Bachelor's degree in Engineering, Operations, Supply Chain/Logistics, or a related field
• Experience in shipping/logistics distribution centers, manufacturing environments, hospitality, healthcare, retail, and customer-facing / customer-service environments
• Strong customer service, communication, and interpersonal skills

Responsibilities

• Support, mentor, and motivate your hourly workforce
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
• Stand/walk for up to 12 hours during shifts
• Work in an environment where the noise level varies and can be loud
• Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)
• Continuously climb and descend stairs (applies to sites with stairs)
• As an Area Manager II at an Amazon fulfillment center, you'll act as a strategic leader overseeing upto 80 associates while driving department level operational improvements
• You'll conduct planning sessions with your team, coaching them through operational challenges while developing their leadership capabilities
• On a typical day, you'll partner cross-functionally with teams such as Quality, HR, and Safety to implement scalable process improvements that could impact 200+ associates across multiple workflows
• You'll diagnose root causes of performance gaps using advanced analytics, facilitate alignment meetings with senior leadership on department-level goals
• Make data-driven decisions that balance competing priorities
• You would leverage your strategic thinking to review department-wide metrics, and plan initiatives that directly impact millions of customer orders while maintaining high levels of engagement, safety, quality, and productivity standards

Skills

People management

Performance metrics

Lean techniques

Process improvement

Customer service

Education

Bachelor's degree or equivalent

Bachelor's degree in Engineering/Operations/Supply Chain/Logistics or related field

Job description

Amazon Canada Cambridge is seeking an Area Manager II to lead a team of hourly associates at our fulfillment center. You will mentor staff, drive safety, quality, and on-time delivery while coordinating with Safety, HR, Quality, and Engineering to meet business objectives.

You will balance workforce planning with data-driven decisions, oversee up to 80 associates, and implement process improvements across multiple workflows affecting millions of orders.