Area Manager

ID Logistics Canada; Milton; On-site; CAD 70,000 - 95,000; Full time

Job summary

ID Logistics Canada is seeking an Area Manager in Milton, Ontario. You will lead daily inbound/outbound warehouse execution, supervise teams, and ensure safety, quality, and productivity targets are met.

Reporting to the Operations Manager, this full-time role requires hands-on leadership on the warehouse floor, strong communication, and the ability to plan resources per shift to sustain service levels.

Qualifications

• Minimum 2 years of leadership or supervisory experience.
• Experience in warehouse, distribution centre, logistics, or 3PL is an asset.
• Strong interpersonal and communication skills.

Responsibilities

• Ensure strict adherence to site safety rules and OHSA requirements.
• Manage inbound/outbound operations to meet productivity targets.
• Oversee dock, receiving, stowing, and freight-flow activities for efficiency.
• Collaborate with Team Leaders to optimize execution and training.
• Identify issues and implement corrective actions to maintain service levels.

Skills

Leadership

Warehouse operations

KPI driven

Coaching

Safety compliance

Education

Post-secondary education

Job description

ID Logistics (IDL), a global leader in third-party logistics, combines entrepreneurial spirit with a dedication to operational excellence. Founded in Orgon, France in 2001, IDL operates globally with over 38,000 experts and 84 million square feet of facilities across more than 400 sites.

As IDL continues to accelerate growth in Canada, the Area Manager role supports daily inbound and outbound warehouse execution, frontline leadership, and consistent achievement of safety, quality, productivity, and service targets.

This job description applies to the Area Manager position in Milton, Ontario. The role is a full-time position reporting to the Operations Manager.

AREA MANAGER JOB DESCRIPTION

The company

ID Logistics (IDL), a global leader in third-party logistics, combines entrepreneurial spirit with a dedication to operational excellence. Founded in Orgon, France in 2001, IDL operates globally with over 38,000 experts and 84 million square feet of facilities across more than 400 sites.

As IDL continues to accelerate growth in Canada, the Area Manager role supports daily inbound and outbound warehouse execution, frontline leadership, and consistent achievement of safety, quality, productivity, and service targets.

This job description applies to the Area Manager position in Milton, Ontario. The role is a full-time position reporting to the Operations Manager.

Key responsibilities

• Ensure strict adherence to all site safety rules, OHSA requirements, and quality standards.
• Manage day-to-day inbound and outbound operations to meet or exceed productivity, quality, and safety targets.
• Oversee dock operations, receiving, stowing, and freight-flow activities to support efficient operations.
• Collaborate with Team Leaders and Process Assistants to optimize operational execution and training effectiveness.
• Identify operational issues and implement corrective actions to maintain service levels and compliance.
• Lead structured operational communication routines, including Min 15/SQDC, and participate in higher-level meetings to review safety, quality, delivery, cost, risks, and action plans.
• Plan resources, including people, MHE, devices, and related tools, per shift and per day according to management targets and productivity assumptions.
• Reallocate resources across departments as required to maintain service levels and customer commitments.

Training and integration

• Welcome and support new employees during onboarding in accordance with Ontario training and orientation requirements.
• Facilitate training on identification procedures, systems, tools, equipment, and operational best practices.
• Ensure new hires develop the skills and competence required for their assigned workstations.
• Participate in improving training methods, tools, and materials to strengthen employee effectiveness and retention.

Employee development and supervision

• Train teams on new procedures, process changes, and operational updates.
• Supervise, coach, and develop warehouse associates and Process Assistants while reinforcing safe work practices and performance expectations.
• Observe and evaluate employee performance to identify development and improvement opportunities.
• Adapt coaching and training approaches based on individual skill levels and learning styles.
• Support fair and consistent application of site policies, escalating employee relations matters as required.
• Conduct annual performance reviews using objective operational KPIs, safety, quality, attendance, and productivity measures.

Monitoring and performance evaluation

• Monitor individual and team performance throughout the shift and provide timely, constructive feedback.
• Identify training gaps and performance challenges and propose appropriate action plans.
• Monitor KPIs related to productivity, quality, safety, and attendance.
• Analyze operational data and implement corrective actions to improve efficiency and consistency.
• Identify and develop qualified backups for key operational roles to support business continuity and succession planning.
• Lead root-cause analysis and promote continuous improvement, employee innovation, 5S audits, and Gemba walks.
• Validate attendance and timekeeping records in accordance with company payroll procedures.

Governance and compliance

• Escalate operational, customer, HR, system, quality, and safety risks beyond delegated authority while implementing immediate containment actions.
• Reinforce ID Logistics culture, operational standards, and QHSE compliance through visible floor leadership.
• Perform additional duties as required to meet operational needs.

QualificationsEducation and experience

• Professional certificate, post-secondary education, or equivalent work experience.
• Minimum 2 years of leadership, supervisory, or performance management experience preferred.
• Previous experience in a warehouse, distribution centre, logistics, or 3PL environment is an asset.

Skills and competencies

• Strong interpersonal and communication skills with the ability to coach and motivate frontline employees.
• Hands-on leadership style with regular presence on the warehouse floor.
• Ability to work effectively in a KPI-driven, high-volume environment.
• Strong organizational skills with attention to detail and accountability.
• Ability to work collaboratively with operations leadership and support teams.

Physical and work environment requirements

• Ability to perform physical tasks including bending, lifting, stretching, reaching, and standing for extended periods.
• Flexibility to work assigned warehouse shifts, including evenings, nights, weekends, and peak periods as required.
• Ability to work safely in a warehouse environment while wearing required personal protective equipment (PPE) provided by the company.

What success looks like

• Inbound and outbound operations consistently meet safety, quality, and productivity targets.
• New hires are effectively onboarded and trained to site standards.
• Associates and Process Assistants are engaged, supported, and developing their skills.
• Performance and safety issues are identified and addressed proactively.
• Strong alignment and communication are maintained across shifts and with operations leadership.