Area Manager

SNDL Inc.; Edmonton; On-site; CAD 60,000 - 95,000; Full time

Job summary

An established industry player is seeking a dynamic Area Manager to oversee Store Operations within a vibrant retail environment. This role is pivotal in enhancing customer experiences and driving operational excellence across multiple locations. As a leader, you will mentor and develop teams while ensuring compliance with industry regulations. The ideal candidate is passionate about retail and possesses a strong background in multi-unit management. Join a forward-thinking company that values innovation and commitment to customer satisfaction, offering a stimulating work environment where your contributions will make a significant impact.

Qualifications

• 3-5 years experience managing multi-unit retail or hospitality establishments.
• Strong knowledge of retail operations and cannabis regulations.

Responsibilities

• Drive customer experience and culture in retail stores.
• Lead and develop Store Managers and Customer Experience Representatives.
• Ensure compliance with AGLC rules and improve store operations.

Skills

Multi-unit management

Customer service

Leadership

Analytical skills

Communication skills

Financial acumen

Education

Post-secondary degree in Business

Tools

MS Office Suite

Job description

Job Title

Area Manager

Job Description

Job Type: Permanent, Full-time

Location: TBD

Industry: Retail (Canadian, multi-province)

Position Level: Mid-Level Professional (must be experienced)

About The Role

Reporting to the Regional Manager , we are looking for an Area Manager to join our Cannabis Operations team. The Area Manager is responsible for all aspects of Store Operations within their assigned area. While instilling Nova Cannabis’ values in the organization, the Area Manager drives the customer experience and culture in retail stores. As Area Manager, you are entrepreneurial, passionate, and a proven leader with multi-unit management experience in the hospitality or retail industries.

Role And Responsibilities Include, But Are Not Limited To

• Meet or exceed budget targets for your assigned region, building on a unique and memorable customer experience and customer base to generate revenue while controlling costs
• Lead a team of Customer Experience Representatives in the delivery of world-class customer service, effective sales techniques, merchandising standards, and store policies and procedures
• Train, mentor, coach and develop Store Managers to fulfill customer promise and ensure succession planning by identifying, developing, and inspiring future leaders
• Build effective partnerships and collaborate with other departments through an open, positive, and consultative approach to address key business issues and opportunities
• Proactively identify and implement new strategies that will ensure the future success of the Operations business unit
• Ensure all stores operate within the guidelines established by Nova Cannabis under AGLC rules and regulations
• Improve and maintain facilities, working closely with Construction & Design
• Ensure stores are upholding quality and customer-service standards
• Maintain and expand customer base. Build and maintain rapport with customers. Identify new customer opportunities
• Respond to audit reports, determine system improvements, and implement change
• Participate in and lead the hiring of Store Managers and Customer Experience Representatives, develop selection process tools and participate in interviews to ensure qualified candidates are hired
• Provide supervision through site visits, observations and review of measurable results including delivering performance appraisals and salary reviews
• Demonstrate commitment to Nova Cannabis social responsibility mandate
• Demonstrate commitment to workplace health and safety
• Perform other related duties as assigned, daily travel, primarily within the province
• Ability to drive talent initiatives that include a culture of safety and a culture of success
• Ability to work independently and be self-motivated while still working in a team environment
• Proven ability to drive positive customer experiences that build loyalty and deliver measurable results
• Strong verbal and written communication skills and excellent organizational skills
• Proven ability to measure program effectiveness and recommend modifications as required
• Must be agile to stay informed on policies and procedures, product offers, and industry technology trends in a rapidly changing environment
• Demonstrated ability to manage and lead high performance teams
• Strong analytical skills, financial aptitude, and attention to detail
• Ability to manage multiple priorities at the same time and work effectively with other functions to ensure deadlines are met
  
  

Experience And Qualifications

• Post-secondary degree or diploma in Business or relevant field is an asset
• Minimum, 3 - 5 years experience managing multi-unit retail stores or large hospitality establishments, liquor and/or cannabis industry preferred
• Sound knowledge of retail operations and related operating practices
• Proficient in MS Office Suite applications
• Previous experience in strategy, channel execution, training and communications
• Working knowledge of regulations as it pertains to the selling of Cannabis in Alberta
• Valid SellSafe Certification
• AGLC (Alberta Gaming, Liquor and Cannabis Commission) approval to become a QCW (Qualified Cannabis Worker) and able to work at a Cannabis Store
  
  

Personal Characteristics And Requirements

• Excellent interpersonal skills and the ability to build and maintain rapport with all levels of the organization quickly
• Proactive in recognizing and identifying need and opportunities for improvement
• Strong business and financial acumen and ability to offer strategic solutions
• Results-oriented professional with a high degree of initiative and autonomy
• Demonstrated leadership skills and the ability to influence others and follow up on team accountabilities to ensure deadlines and goals are met
• Highly organized and able to manage a high volume of work in a high energy environment
• Detail oriented and the ability to produce high quality work with accuracy
• Strong time management skills and ability to manage conflicting priorities to meet deadlines
• Demonstrates tact and always presents themselves in a professional manner
• Uphold confidentiality, ethics, and demonstrate a high level of discretion at all times
• Ability to deal with a level of ambiguity and embrace continuous learning
• Ability to be flexible, in keeping with the needs of our growing company and gaming industry
• Effective written and verbal communication skills
• Must be able to work a flexible schedule and be accessible outside of standard business hours which includes evenings, weekends, and some holidays
• Valid driver’s license and reliable transportation
• Must pass a basic security clearance
  
  

Number of Openings

1

Time Type

Full time