Arabic Speaking Caseworker - NH Mississauga

Nisa Helpline; Mississauga; Sur place; CAD 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

Equal opportunity employer

Résumé du poste

Nisa Helpline is seeking a dedicated Caseworker to join Nisa Homes Mississauga. In this full-time role you will provide crisis intervention, assess needs, and manage client cases in a trauma-informed, survivor-centered approach.

You'll coordinate referrals, support safety planning, document records, track KPIs, and advocate within the legal system to help residents gain independence and self-sufficiency in a compassionate, culturally aware environment.

Qualifications

• Degree or Diploma in social work or related field, or equivalent.
• Experience in case management, assessment, and intervention.
• Ability to advocate, de-escalate situations, and write case notes.

Responsabilités

• Provide crisis intervention and emotional support to clients.
• Conduct assessment, intake and manage case files.
• Advocate for clients within the legal system.
• Track monthly KPI reports.
• Lead life-skills sessions and connect clients with resources.
• Participate in staff meetings and professional development.

Connaissances

Communication skills

Active listening

Passion for uplifting and supporting女性

Resilience

Positive attitude

Reliability

Emotional intelligence

Conflict resolution

Critical thinking

Formation

Degree or Diploma in Social Work

Description du poste

• Proficiency in Arabic is required*

Caseworker Job Description

Job Title Caseworker Job Status Full-Time

Report to Home Manager Location Nisa Homes Mississauga

Are you ready to embark on a rewarding journey that enables you to make a meaningful difference in your community?

What is Nisa Homes?

Working from a holistic, culturally, and religiously responsive approach, Nisa Homes provides residents with a safe transitional shelter for healing. Our staff provide assistance with the goal of helping residents attain long-term independence and self-sufficiency

What You’ll Do

• Provide crisis intervention and emotional support to clients; assist clients to assess their situation, provide information and referral to appropriate community resources with a trauma-informed and survivor-centered approach, prioritizing the safety and well-being of the clients.
• Conduct assessment, intake and assume case management responsibilities.
• For clients who need to leave their homes, assist by giving them access to our home.
• C omplete risk assessments and assist in developing safety planning for the client . If children are involved, help clients address the needs and safety concerns of their children.
• Input client information into database, document accurate records of abuse and maintain up-to-date records of service delivery and client case files.
• Track and compile monthly KPI reports.
• Advocate on behalf of the client within the legal system, helping them navigate the complex process of obtainin g protection, seeking legal assistance, and/or other specific needs of the case.
• P rovide emotional support, validation, and a safe space for clients to express their feelings and fears.
• Help clients regain their sense of self-worth and self-esteem by connecting them with relevant skill-building resources and leading life-skills sessions within the home .
• Participate in staff and team meetings, and professional development opportunities as required.

What You’ll Bring To The Team

• Communication s kills and a ctive l istening
• Passion for uplifting and supporting women
• Resilience
• Positive Attitude
• Reliability
• Emotional Intelligence
• C onflict resolution
• S trong critical thinking skills

What we’re looking for

• Degree or Diploma in a related human/social service field such as S ocial w ork or Social service work OR C hild and Youth Care Work and one (1) year of recent related experience. Or an equivalent combination of relevant training, education, and experience.
• Social perception to work with individuals who have difficulty expressing their needs.
• Demonstrated skills in case management, assessment, and intervention, writing case notes, advocacy, conflict resolution techniques, mediation, de-escalation skills and non-violent crisis management.
• Knowledge of crisis-intervention methodologies.
• Ability to compromise, negotiate, and work well with others.
• Current First Aid/CPR Certificate is an asset.
• Access to a reliable vehicle is an asset .
• Successful candidates must provide a satisfactory Vulnerable Sector Check prior to commencing employment.

Nisa Foundation is an equal opportunity employer and is committed to complying with both theOntario Human Rights Codeand theAODA.