Appraiser

CARSTAR Canada Partnership, LP.; Burlington; On-site; CAD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Appraiser to provide timely and friendly appraisals while enhancing customer satisfaction. This role involves inspecting vehicles, writing damage appraisals, and managing communication with customers and adjusters. The ideal candidate will have a strong sales background, excellent communication skills, and a commitment to maintaining high closing ratios. Join a supportive team that values professionalism and fosters a positive work environment, where your contributions will directly impact customer experiences and company success.

Qualifications

• Minimum one year experience in management or related industry.
• Strong communication skills and customer service orientation.

Responsibilities

• Inspect vehicles and write damage appraisals to improve closing ratios.
• Maintain ongoing communication with adjusters and customers regarding repairs.
• Ensure customer satisfaction through follow-ups and resolving concerns.

Skills

Customer Service

Communication Skills

Sales Skills

Management Skills

Analytical Skills

Problem Solving

Education

Experience in Management or Industry

Tools

Management Software (Mitchell and/or Summit)

Microsoft Office Software (Word, Excel, Outlook)

Estimating Software (Audatex and/or Mitchell)

Job description

The Appraiser is responsible for providing customers with timely and friendly appraisals, with the ultimate goal of closing the sale to maintain a high closing ratio. The appraiser must handle communication with the adjuster and customer regarding the status of the vehicle. This position is often the main point of contact with CARSTAR for the customer, so the Appraiser must strive to represent the Company in a professional manner. The Appraiser should have an outgoing personality, enjoy meeting people, calling on accounts, and possess a classic background in sales or marketing and a good understanding of appraising and insurance claims procedures and policies. The Appraiser must be able to make common sense decisions, be a self-motivator, use excellent communication skills, both verbal and written, and portray a professional business image. It is imperative that this person possess a good work attitude and foster a positive team spirit in support with the overall philosophy of the company and fellow employees.

Accountability and Responsibility of Position

Customer Service

• Inspect qualified vehicles and write damage appraisals.
• Responsible for handling all appraisals, work authorizations, repair orders, supplements, and warranties when dealing with the customer, striving to maintain and improve closing ratio for the company.
• Follow up on customer appraisals, in order to increase closing ratio; also can develop and implement follow-up program on appraisals.
• Ongoing communication with adjuster, production staff, and customer regarding repair status.
• Inspect repair and meet with customer when picking up vehicle to ensure customer satisfaction.
• Work to resolve any customer concerns or dissatisfaction with the work or the Company.
• Responsible for maintaining consistent sales volume to meet or exceed company goals.

Coordinating Staff to Achieve Sales Goals

• Update and organize WIP report for daily production meetings.
• Participate in daily production/release meetings in order to provide key information to managerial staff.
• Update WIP report based on production meeting findings, copy report.
• Provide report to detail department and CSR reception.
• Cooperate with staff in planning meetings and schedules.
• Work with promotional representative to develop methods of follow-up and touches, such as follow-up and thank-you letters, props, and other methods of maintaining constant contact and presence with agents, dealers, fleets, and businesses.
• Participate in monthly company meetings and be willing to attend any and all training programs to enhance performance both personally and professionally.

Administration of RO Package

• Ensure all parts are ordered correctly and in a timely fashion.
• Ensure customer authorization is received from owner before proceeding with parts order.
• Parts ordering and back orders are documented in the file.
• Communicate to customers any outstanding moneys owing at time of authorization and at least 24 hours prior to delivery of vehicle.
• All authorizations, warranty, and CSI cards are completely filled out as per CQS vehicle release package criteria.
• Will utilize QA checklist to validate repairs completed per appraisal and that it meets CARSTAR’s and the store manager's impeccable repair standards.
• Signs off final inspection section of QA checklist validating vehicle is ready for delivery.

Experience/Skill Requirements

• At least one year’s experience in Management or in the industry.
• Knowledge of products used in Facility.
• Functional/Technical Knowledge:

• Management Software (Mitchell and/or Summit) – INTERMEDIATE
• Microsoft Office Software (Word, Excel, Outlook) – INTERMEDIATE
• Estimating Software (Audatex and/or Mitchell) – INTERMEDIATE
• WHMIS
• First Aid
• Work independently without close supervision
• Flexible/adaptable to constant change
• Strong tact and diplomacy; ability to interact with all levels of personnel
• Highly organized, analytical and motivated; ability to handle multiple concurrent assignments
• Ability to prioritize, organize, and plan work under own initiative
• Strong communication skills (written and verbal)

Occupational Qualifications

• General Physical Skills (carrying, lifting – 100 lbs, squatting, kneeling, pushing, standing, sitting, walking, reaching, pulling extensively)
• Repetitive motion
• Driving, must have valid DL

• On-the-Job Exposure to the following elements: