Appointment Scheduler

SmartRecruiters, Inc.; Toronto; Hybrid; CAD 32,000 - 40,000; Part time

Benefits offered by this job

Wellness services

Shuttle service

Career development

Employee discounts

Job summary

University Health Network (UHN) in Toronto is seeking an appointment scheduler in the Medical Imaging department to support scheduling and coordination of imaging appointments across modalities.

The role involves reviewing imaging requests, placing orders, reviewing protocols and ensuring safety guidelines to schedule appointments accurately and with patients. This is a casual, variable-hours position within JDMI.

Qualifications

• Completion of Grade 12 or recognized equivalent.
• 1 year experience in a health care environment.
• 2 years related experience in a customer service environment.
• Experience working with computer/word processing and database software.
• Excellent telephone, interpersonal and customer service skills including verbal and written skills.

Responsibilities

• Complete complex clerical services from imaging order entry and scheduling of imaging appointments.
• Schedule, reschedule or cancel imaging appointments and coordinate resources.
• Provide imaging appointment information to patients, referring clinics or health care teams.
• Exercise judgment in scheduling of imaging appointments.
• Provide clerical support to JDMI Leadership and Imaging teams as required.
• Answering phone queue models and provide customer service support to imaging patients and referring programs.

Skills

Customer service

Interpersonal skills

Telephone etiquette

Written communication

Teamwork

Independent work

Education

Grade 12 or equivalent

Tools

MS Office

Database software

Job description

• Compensation: CAD 23.14 - CAD 28.92 - hourly

Company Description

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

Union: CUPE Clerical bargaining unit
Number of Vacancies: 1
New or Replacement Position: Replacement
Site: 67 College Street
Department: Medical Imaging
Reports to: Supervisor, Administrative Services
Hours: Variable
Wage Range: $23.14 - $28.92 per hour
Shifts: Variable
Status: Casual
Closing Date: October 1, 2026
This position is a newly-unionized CUPE Clerical (TGH) position, and the Collective Agreement has not yet been negotiated or ratified. Once finalized, the terms and conditions of your employment could change, in accordance with the collective agreement.

As a valued member of Team JDMI, you will play a key role in supporting JDMI clinical operations as the appointment scheduler plays a pivotal role insupporting scheduling and coordination of appointments across different modalities. The scheduling support model includes reviewing imaging requests, placing orders, reviewing protocols and following safety guidelines to schedule appointments accurately and safely with patients.

Duties

• Complete a series of complex clerical services received from multiple sources including imaging order entry, scheduling/rescheduling/cancelling imaging appointments, communication of preparation and coordinating appointment resources
• Process, document and support the scheduling of imaging studies and/or procedures electronically/manually; performs data entry responsibilities
• Provide routine and some complicated imaging examination preparation and imaging appointment information to the patient, referring clinic or other health care teams
• Exercise some judgment or decision-making in the provision of complex clerical services including scheduling of imaging appointments
• Provide clerical support and cross functional responsibilities to JDMI Leadership and Imaging teams as required
• Answering phone queue models and provide customer service support to imaging patients and referring programs

Qualifications

• Completion or Grade 12 or recognized equivalent
• 1 year experience in a heath care environment
• 2 years related experience in a customer service environment
• Experience working with computer/word processing and database software
• Excellent telephone, interpersonal and customer service skills including excellent verbal and written skills
• Ability to work effectively and efficiently under pressure
• Ability to use good judgement in assessing difficult situations
• Ability to work in both a team environment and independently

Additional Information

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Wellness services & offerings
• Close access to the TCC and UHN shuttle service
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.
UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candidates for this position.
Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.
UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.
We thank all applicants for their interest, however, only those selected for further consideration will be contacted.