Appointment Scheduler, Lung Cancer Screening (OLSP)

University Health Network; Toronto; On-site; CAD 32,000 - 40,000; Part time

Benefits offered by this job

HOOPP Pension Plan

Transit access

Flexible work environment

Job summary

University Health Network is seeking an Appointment Scheduler within the Joint Department of Medical Imaging (JDMI) at 67 College Street. The role supports the Ontario Lung Screening Program, coordinating patient visits with a large, experienced team of radiologists and staff.

JDMI performs 750,000+ exams annually and is affiliated with the University of Toronto and Michener Institute. This permanent part-time position offers daytime, afternoon, and evening shifts and includes comprehensive

Qualifications

• Completion of Grade 12 or recognized equivalent.
• 1 year experience in a health care environment.
• 2 years related experience in a customer service environment.

Responsibilities

• Schedule imaging appointments and reschedule/cancel as needed.
• Perform data entry for imaging studies and procedures.
• Provide appointment information to patients and care teams.
• Exercise judgement in scheduling complex clerical tasks.
• Support JDMI leadership and imaging teams as needed.
• Answer phone queue and provide patient/customer service support.

Skills

Customer service

Telephone skills

Interpersonal skills

Written communication

Working under pressure

Judgement

Teamwork

Education

Grade 12 or equivalent

Tools

MS Office

Database software

Job description

Company Description

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality. www.uhn.ca

Job Description

Union: CUPE Clerical bargaining unit

Number of Vacancies: 1

New or Replacement Position: Replacement

Site: 67 College Street

Department: Medical Imaging, Ontario Lung Cancer Screening (OLSP)

Reports to: Supervisor, Administrative Services

Hours: 37.5 hours bi-weekly

Wage Range: $23.14 - $28.92 per hour

Shifts: Daytime, Afternoon, and Evenings

Status: Permanent Part Time

Closing Date: October 1, 2026

This position is a newly-unionized CUPE Clerical (TGH) position, and the Collective Agreement has not yet been negotiated or ratified. Once finalized, the terms and conditions of your employment could change, in accordance with the collective agreement.

Position Summary

Join the Joint Department of Medical Imaging (JDMI) at UHN, one of the largest academic medical imaging department in Canada! With 750,000+ exams annually, we set the standard for clinical excellence. Our cutting-edge digital technology and dedicated team of 700+ staff and 90 specialized radiologists prioritize patient care and exceptional image quality. Be part of our journey to shape the future of medical imaging through innovation, ground breaking research, education, and top-notch service. The JDMI is committed to ongoing education and quality assurance initiatives and is fully affiliated with the University of Toronto and the Michener Institute of Education. As a valued member of TeamJDMI, you will play a key role in supporting our patients. The Appointment Scheduler plays a pivotal role in coordinating patient visits within the OLSP (Ontario Lung Screening Program).

Duties

• Complete a series of complex clerical services received from multiple sources including imaging order entry, scheduling/rescheduling/cancelling imaging appointments, communication of preparation and coordinating appointment resources
• Process, document and support the scheduling of imaging studies and/or procedures electronically/manually; performs data entry responsibilities
• Provide routine and some complicated imaging examination preparation and imaging appointment information to the patient, referring clinic or other health care teams
• Exercise some judgment or decision-making in the provision of complex clerical services including scheduling of imaging appointments
• Provide clerical support and cross functional responsibilities to JDMI Leadership and imaging teams as required
• Answering phone queue models and provide customer service support to imaging patients and referring programs

Qualifications

• Completion or Grade 12 or recognized equivalent
• 1 year experience in a heath care environment
• 2 years related experience in a customer service environment
• Experience working with computer/word processing and database software
• Excellent telephone, interpersonal and customer service skills including excellent verbal and written skills
• Ability to work effectively and efficiently under pressure
• Ability to use good judgement in assessing difficult situations
• Ability to work in both a team environment and independently

Additional Information

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly. At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candidates for this position.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

Why join UHN?

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)