Appointment Coordinator (Part-Time)

South Trail Hyundai; Calgary; On-site; CAD 22,000 - 33,000; Part time

Benefits offered by this job

Advancement opportunities

RRSP matching program

Forward-thinking work environment

Employee discounts for you and your 가족

Job summary

Royal Oak Nissan in Calgary is seeking a Part-Time Appointment Coordinator to convert inbound phone and internet opportunities into solid service appointments. You will be the first point of contact, maintaining a friendly, patient, and professional manner while representing the dealership with integrity.

In this role you will greet walk-ins, coordinate scheduling, manage keys and documents, and follow up after service to ensure customer satisfaction.

Qualifications

• Minimum 2 years in a call center environment.
• Minimum 3 years customer experience.
• Some automotive/BDC experience preferred.
• Must have basic “technical” understanding.
• Ability to multitask and navigate different computer applications.
• Ability to handle and understand customers’ expectations in the luxury service segment.
• Able to manage 40-60+ telephone calls per day.
• Adapt to changing needs of department.
• Strong Verbal and Written Communication Skills, Excellent Computer Skills and, Excellent Customer Service Skills.
• Superior telephone mannerisms and strong interpersonal skills.
• Excellent organizational, prioritizing and time management skills.
• Negotiation, and objection handling skills.

Responsibilities

• Answer and direct incoming calls based on the needs of the caller using a multi-line phone system.
• Greet and assist walk-in guests.
• Manage and maintain vehicle keys, and important documents.
• Always represent Royal Oak Nissan in a courteous and professional manner in attitude and appearance and behave ethically.
• Use professional demeanor in oral and written communication with internal and external customers.
• Describe the benefits of preventative maintenance, products and services to customers that walk in and over the phone.
• Maintaining positive customer relations.
• Accurate database management.
• Efficient handling of inbound, outbound, and internet opportunities to schedule service due on vehicles.
• Schedule management that includes booking, rescheduling and confirming appointments.
• Ensure after service follow up is performed.
• Customer Service outbound calls.
• Follow all company and manufacturer policies, directives, and procedures.
• Comply with required health and safety regulations.
• Any other duties assigned by management.

Skills

Call center

Customer service

Communication skills

Phone etiquette

Multitasking

Time management

Tools

CRM software

MS Office

Phone systems

Job description

Royal Oak Nissan is looking for a Part-Time Appointment Coordinator to join their team ofprofessionals.

Working inthe dealership’s Service Department, this individual will be responsible forthe conversion of in-bound Phone and Internet opportunities with the goal ofsetting solid appointments for the service department. The AppointmentCoordinator must be friendly, patient, enthusiastic, and a self-motivated teamplayer with outstanding communication skills, a positive attitude, and feelcomfortable speaking on the phone.

• Opportunityfor advancement – we develop our people and promote from within.
• RRSPMatching Program.
• Forwardthinking work environment.
• Employeediscounts for you and your family.
• Apart of McManes Automotive.

Duties

• Answerand direct incoming calls based on the needs of the caller using a multi-linephone system.
• Greetand assist walk-in guests.
• Manageand maintain vehicle keys, and important documents.
• Alwaysrepresent Royal Oak Nissan in a courteous and professional manner in attitude andappearance and behave ethically.
• Use professional demeanor in oral and writtencommunication with internal and external customers.
• Describingthe benefits of preventative maintenance, products and services to customersthat walk in and over the phone.
• Maintainingpositive customer relations.
• Accuratedatabase management.
• Efficienthandling of inbound, outbound, and internet opportunities to schedule servicedue on vehicles.
• Schedulemanagement that includes booking, rescheduling and confirming appointments.
• Ensureafter service follow up is performed.
• CustomerService outbound calls.
• Followall company and manufacturer policies, directives, and procedures.
• Complywith required health and safety regulations.
• Anyother duties assigned by management.

Requirements

• Minimum2 years in a call center environment.
• Minimum3 years customer experience.
• Someautomotive/BDC experience preferred.
• Musthave basic “technical” understanding.
• Abilityto multitask and navigate different computer applications.
• Abilityto handle and understand customers’ expectations in the luxury service segment.
• Ableto manage 40-60+ telephone calls per day.
• Adaptto changing needs of department.
• StrongVerbal and Written Communication Skills, Excellent Computer Skills and,Excellent Customer Service Skills.
• Superiortelephone mannerisms and strong interpersonal skills.
• Excellentorganizational, prioritizing and time management skills.
• Negotiation,and objection handling skills.

Availibility:

We value yourprivacy and are committed to maintaining the confidentiality of yourapplication. Rest assured that your application will be received and handledwith the utmost discretion.

TheMcManes Automotive Group is an equal opportunity employer that welcomes allapplicants. Wethank you for your interest, however, only those applicants selected for aninterview will be contacted.

Thank you for considering a career at Royal Oak Nissan!