Application Support Specialist (Accounting experience)

MNP; Toronto; On-site; CAD 50,000 - 85,000; Full time

Job summary

Join a leading national accounting and business advisory firm as an Application Support Specialist, where your expertise in accounting technologies will empower internal teams. This dynamic role involves assisting users with applications, troubleshooting issues, and enhancing workflows through innovative solutions. As part of a diverse team, you'll leverage your accounting knowledge and fluency in French to foster effective communication and collaboration. Enjoy a rewarding career with high-potential earnings, generous benefits, and opportunities for professional development in a supportive environment that values diversity and inclusion.

Benefits

Generous base pay

4 paid personal days

Group pension plan with 4% matching

Flexible benefits

Mental health resources

Professional development opportunities

Flexible dress code

Social events

Qualifications

• 2+ years experience in full-cycle accounting or relevant education.
• Fluent in French with strong communication skills.

Responsibilities

• Assist users with accounting applications and troubleshoot issues.
• Document solutions and coordinate with vendors for support.

Skills

Accounting knowledge

Fluency in French

Customer service

Problem-solving

Communication skills

Education

Post-secondary education in accounting

Tools

QuickBooks

Sage

Xero

AgExpert

CaseWare

CaseView

Job description

Application Support Specialist (Accounting experience)

Join to apply for the Application Support Specialist (Accounting experience) role at MNP.

Job Overview

Make an impact on our client-focused teams as an Applicant Support Specialist. This diverse team of specialists works as trusted advisors to support and utilize MNP’s accounting technologies, primarily assisting French-speaking team members to work efficiently and effectively.

MNP is a proudly Canadian firm providing business strategies and solutions. We are a leading national accounting, tax, and business advisory firm in Canada. Our entrepreneurial spirit drives us to transform mid-market business practices and turn obstacles into opportunities.

Responsibilities

• Assist internal users with applications related to working papers, bookkeeping (desktop and cloud), tax preparation, and custom templates for financial statements.
• Assess requests and identify root causes of issues.
• Understand the functionality of accounting products from a user perspective, especially those used for preparing files and client deliverables.
• Develop a comprehensive understanding of MNP’s CaseWare templates.
• Identify and troubleshoot application problems using your accounting and technology knowledge, and communicate issues to the development team.
• Escalate inquiries promptly to the development team or internal experts for clarification.
• Coordinate with third-party vendors for additional assistance or to report functionality issues.
• Document solutions and workarounds in the knowledge base.
• Build trust with internal users by demonstrating expertise and professionalism regularly.
• Gain a thorough understanding of MNP’s services, industries, and business environment.
• Contribute to improving work processes through new ideas and approaches.

Skills and Experience

• Post-secondary education in accounting or at least 2 years of experience in a full-cycle accounting role.
• Fluent in French (oral and written) with excellent communication skills.
• Experience with accounting software such as QuickBooks, Sage, Xero, AgExpert, CaseWare, or CaseView.
• Experience in public accounting is considered an asset.
• A passion for technology and a commitment to providing excellent customer service.

Benefits

We offer high-potential earnings, customized rewards, generous base pay, vacation, 4 paid personal days, a group pension plan with 4% matching, voluntary savings, bonus programs, flexible benefits, mental health resources, exclusive perks and discounts, professional development, MNP University, a flexible dress code, social events, and more.

Our Values

We embrace diversity and celebrate our differences. We believe each team member contributes unique gifts, and amplifying their potential makes our business stronger. We encourage applicants with disabilities to apply.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industry: Accounting