Application Support Specialist

J.D. Irving, Limited; Moncton; On-site; CAD 55,000 - 70,000; Full time

Job summary

A leading company in Canada seeks an Application Support Specialist to manage and maintain various Enterprise applications. The role involves providing technical support, troubleshooting issues, and ensuring operational effectiveness. Ideal candidates possess a university degree, a customer service mindset, and technical acumen in SQL and other relevant tools.

Qualifications

• Experience of 0-2 years in a related field.
• Technically inclined and process-oriented.
• Strong verbal and written communication skills.

Responsibilities

• Participate in technical discussions for configuration and operations.
• Monitor vendor service level agreements.
• Provide 'go live' and post 'go live' support.

Skills

Customer service mindset

Attention to detail

Technical inclination

Curiosity

Strong communicator

Education

University degree or college diploma

Tools

SQL

PowerBI

JIRA

ADO

webMethods

SSIS

Microsoft Azure Fundamental

ITIL

Google IT Support Professional

Professional Automation Developer Associate

Job description

The Application Support Specialist is responsible to support and maintain a variety of Enterprise applications and platforms. You will be the main point of contact for technical expertise and support of solutions. You will triage issues to internal support, vendors, or partners to ensure the solutions are operating effectively.

Now is your chance to join our team to make a lasting impact as an Application Specialist.

This position requires full-time on-site presence.

Qualifications

• Education Required: A university degree, college diploma or a related discipline
• 0-2 years of experience
• Technically inclined, process oriented and driven by natural curiosity
• Passionate about technology
• Customer service mindset with a high level of attention to detail in all interactions, ensuring quality service
• A practiced communicator with strong verbal, written, and interpersonal skills

Bonus:

• Experience with the following:
  • o SQL
  • o SSIS, webMethods, & Synapse
  • o PowerBI
  • o JIRA & ADO
• Certification in Microsoft Azure Fundamental, IT Infrastructure Library (ITIL), Google IT Support Professional, Professional Automation Developer Associate

Responsibilities

• Participate in technical discussions for configuration, testing, and operations of our platform solutions
• Ensure compliance to daily management checklist for operational effectiveness
• Provide 'go live' and post 'go live' support for project and solution in general
• Upgrade and manage different environments and recommend ways for improving performance, availability, and scalability of solutions
• Administration and resolution of application issues & severities, provide timely updates and perform root cause analysis.
• Navigating complex SQL queries to perform root cause analysis and extracting data for development and testing purposes
• Strong attention to detail for data validation, networking, and integration connectivity, in support of cloud-based systems
• Monitor application vendor service level agreements and report for non-performance
• Update key performance indicators for platforms on a weekly basis
• Review and keep knowledge management articles updated
• Support the Delivery/Project managers regarding solutions
• Participate in on call support for 24X 7 operations