Application Support Engineer I

Ryder System, Inc.; Toronto; On-site; CAD 60,000 - 75,000; Full time

Job summary

Ryder System, Inc. is seeking an entry-level Application Support Engineer I in Toronto to join the Technology Talent Incubator Program. You will combine hands-on application support with engineering‑focused troubleshooting across enterprise platforms, learning through guided tasks and runbooks.

You’ll gain exposure to cloud platforms, cybersecurity, data engineering, and AI while working with senior engineers on well-defined issues and contributing to knowledge articles and process improvements.

Qualifications

• Bachelor's Degree in Computer Science, MIS, or related field.
• 1 year or more in professional, internship or project experience with development and/or application support.
• Basic programming knowledge (SQL, Python, JavaScript, or TypeScript) with exposure to enterprise applications; APIs/data flows preferred.

Responsibilities

• Troubleshoot and resolve well-defined application incidents and service requests using documented procedures.
• Perform data corrections, user support, and basic configuration updates within established guidelines.
• Follow runbooks and knowledge articles to diagnose issues and implement standard fixes.
• Escalate issues that are not clearly defined or require deeper system changes, while assisting in resolution by gathering logs, reproducing issues, and providing detailed documentation and analysis.
• Assist in debugging efforts by gathering logs, reproducing issues, and supporting testing activities.
• Identify recurring issues and flag patterns to senior engineers for further investigation.

Skills

Problem-solving

Communication

Structured processes

Willingness to learn

Education

Bachelor's Degree (CS/MIS/related)

Tools

SQL

Python

JavaScript/TypeScript

Job description

Job Description: Summary The Application Support Engineer I combines hands‑on application support with engineering‑focused troubleshooting across enterprise platforms. Engineers will resolve production issues, support business operations, and gain exposure to system behavior, data flows, and application architecture. Works primarily on well‑defined issues and tasks with guidance, following established processes and runbooks. This is an entry‑level role designed to develop future application engineers. This role is part of Ryder’s Technology Talent Incubator Program—an accelerated career pathway designed to launch the next generation of technology professionals. You’ll gain hands‑on experience supporting enterprise systems while building exposure to cutting‑edge areas such as cloud platforms, cybersecurity, data engineering, and artificial intelligence. Through real‑world problem solving, mentorship, and continuous learning, the program is designed to fast‑track your growth and prepare you for future roles across Ryder’s technology organization, including engineering, data, automation, and security‑focused positions.

Essential Functions

• Troubleshoot and resolve well-defined application incidents and service requests using documented procedures.
• Perform data corrections, user support, and basic configuration updates within established guidelines.
• Follow runbooks and knowledge articles to diagnose issues and implement standard fixes.
• Escalate issues that are not clearly defined or require deeper system changes, while assisting in resolution by gathering logs, reproducing issues, and providing detailed documentation and analysis.
• Assist in debugging efforts by gathering logs, reproducing issues, and supporting testing activities.
• Identify recurring issues and flag patterns to senior engineers for further investigation.

Additional Responsibilities

• Collaborate with senior engineers on complex issues
• Contribute to knowledge articles and continuous improvement efforts
• Participate in training and development activities within the Talent Incubator Program

Skills and Abilities

• Problem-solving and analytical thinking,
• Required Strong communication skills,
• Required Ability to follow structured processes,
• Required Willingness to learn new technologies and programming languages,

Qualifications

• Bachelor's Degree in Computer Science, MIS, or related field,
• Required 1 year or more in Professional, Internship or project experience with development and/or application support,
• Preferred Basic programming knowledge (SQL, Python, JavaScript, or TypeScript , Required Exposure to enterprise applications , Preferred Basic understanding of APIs and data flows , Preferred Travel No Job Category Application Development & Delivery & Support

Compensation Information

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc.

The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.

Compensation ranges for the position are below:

Pay Type: Salaried Minimum Pay Range: Maximum Pay Range:

Our Culture & Commitment

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry‑leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.

Security Notice for Applicants

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through http://www.ryder.com/en-ca/careers. Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail].

Ryder is an Equal Opportunity Employer: We value Diversity and Inclusion in the workplace and encourage all qualified candidates to apply including women, visible minorities, aboriginals and persons with disabilities. In accordance with our commitment to diversity and inclusion, Ryder welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment, selection, and assessment process. Should you require an accommodation, please inform the Human Resources representative of the nature of the accommodation requested so that we may discuss your needs with you.

Ryder Pay Transparency Policy.

Philadelphia Fair Criminal Records Screening Standards

Washington State Fair Chance Act