Application Support Engineer I

Socket.dev; Toronto; On-site; CAD 52,000 - 72,000; Full time

Job summary

Ryder is seeking an entry-level Application Support Engineer I to join the Technology Talent Incubator Program in Canada. You will combine hands-on support with engineering troubleshooting, resolving production issues, and learning about system behavior, data flows, and architecture in enterprise platforms.

The role emphasizes guided work on defined tasks, collaboration with senior engineers, and ongoing training to prepare for future technology roles within Ryder, including engineering, data,

Qualifications

• Bachelor's Degree in Computer Science, MIS, or related field.
• 1 year or more in professional or internship experience with development or application support.
• Basic programming knowledge (SQL, Python, JavaScript, or TypeScript).
• Exposure to enterprise applications and data flows is preferred.

Responsibilities

• Troubleshoot and resolve well-defined application incidents using documented procedures.
• Provide user support and perform basic configuration updates per guidelines.
• Follow runbooks and knowledge articles to diagnose issues and implement standard fixes.
• Escalate unclear issues and assist in resolution by gathering logs and documenting analyses.
• Assist in debugging by gathering logs, reproducing issues, and supporting testing.
• Identify recurring issues and flag patterns to senior engineers.

Tools

SQL

Python

JavaScript/TypeScript

Job description

Job Description

Summary

The Application Support Engineer I combines hands-on application support with engineering-focused troubleshooting across enterprise platforms. Engineers will resolve production issues, support business operations, and gain exposure to system behavior, data flows, and application architecture. Works primarily on well-defined issues and tasks with guidance, following established processes and runbooks. This is an entry-level role designed to develop future application engineers.

This role is part of Ryder’s Technology Talent Incubator Program—an accelerated career pathway designed to launch the next generation of technology professionals. You’ll gain hands‑on experience supporting enterprise systems while building exposure to cutting‑edge areas such as cloud platforms, cybersecurity, data engineering, and artificial intelligence. Through real‑world problem solving, mentorship, and continuous learning, the program is designed to fast-track your growth and prepare you for future roles across Ryder’s technology organization, including engineering, data, automation, and security-focused positions.

Essential Functions

• Troubleshoot and resolve well-defined application incidents and service requests using documented procedures.
• Perform data corrections, user support, and basic configuration updates within established guidelines.
• Follow runbooks and knowledge articles to diagnose issues and implement standard fixes.
• Escalate issues that are not clearly defined or require deeper system changes, while assisting in resolution by gathering logs, reproducing issues, and providing detailed documentation and analysis.
• Assist in debugging efforts by gathering logs, reproducing issues, and supporting testing activities.
• Identify recurring issues and flag patterns to senior engineers for further investigation.

Additional Responsibilities

• Collaborate with senior engineers on complex issues
• Contribute to knowledge articles and continuous improvement efforts
• Participate in training and development activities within the Talent Incubator Program

Skills and Abilities

• Problem-solving and analytical thinking, Required
• Strong communication skills, Required
• Ability to follow structured processes, Required
• Willingness to learn new technologies and programming languages, Required

Qualifications

• Bachelor's Degree in Computer Science, MIS, or related field, Required
• 1 year or more in Professional, Internship or project experience with development and/or application support, Preferred
• Basic programming knowledge (SQL, Python, JavaScript, or TypeScript , Required
• Exposure to enterprise applications , Preferred
• Basic understanding of APIs and data flows , Preferred

Travel

• No

Job Category

Application Development, Delivery & Support

This posting is for an existing vacancy.

Our Culture & Commitment

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Compensation Information

Thecompensationofferedto a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc.The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.Compensation ranges for the position are below:

Pay Type

Salaried

Minimum Pay Range

Maximum Pay Range

Ryder is an Equal Opportunity Employer

We value Diversity and Inclusion in the workplace and encourage all qualified candidates to apply including women,visible minorities, aboriginals and persons with disabilities. In accordance with our commitment to diversity and inclusion, Ryder welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment, selection, and assessment process. Should you require an accommodation, please inform the Human Resources representative of the nature of the accommodation requested so that we may discuss your needs with you.

Authorization to Work in Canada

As part of our commitment to compliance with employment and immigration laws, all applicants must have valid legal authorization to work in Canada. Maintaining this authorization is the responsibility of every employee and is a condition of continued employment.

Important Note

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned. All screening is conducted in accordance with applicable privacy and human rights legislation and is limited to information directly related to the requirements of the position.

Security Notice for Applicants

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an onlinequestionnaire. Duringan interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through http://www.ryder.com/en-ca/careers.