Application Support Engineer

Quantum Management Services Ltd.; Toronto; On-site; CAD 95,000 - 105,000; Full time

Job summary

A leading company in retail is seeking a motivated Application Support Engineer to enhance internal processes and resolve catalog issues effectively. Responsibilities include conducting root cause analysis, ensuring data integrity, and collaborating with cross-functional teams. Ideal candidates possess strong technical support experience, proficiency in SQL, and excellent communication skills.

Qualifications

• 4+ years of experience in software technical support.
• Strong technical education background in related fields.
• Proficiency in SQL and experience with databases.

Responsibilities

• Review audit reports for data integrity and customer experience.
• Lead calls with retailers to resolve issues and onboard.
• Triage support tickets ensuring timely resolution within SLA.

Skills

SQL

Problem-solving

Communication

Organizational skills

Education

Degree in Computer Science or Engineering

Tools

JIRA

Linux

Python

Ruby

Java

Job description

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Hours: Monday to Friday – 1am to 9am EST, Wednesday to Sunday, 12pm to 8pm ET or 9am to 5pm ET

We are seeking a motivated and detail-oriented Application Support Engineer to join our client in the retail sector. In this role, you will work closely with cross-functional teams to ensure the accuracy of retail product catalogs. As a key player in supporting our internal processes, you will help improve the speed of resolving catalog issues and conducting root cause analysis.

Your Day-to-Day Responsibilities:

- Review audit reports and resolve any errors to ensure data integrity and a seamless customer experience.

- Ensure that product data and storefront visuals meet high-quality standards.

- Verify and classify products that directly affect the customer shopping experience.

- Assist with daily tasks and special projects to streamline retailer onboarding and improve internal processes.

- Collaborate cross-functionally to identify and resolve catalog issues.

- Lead calls with retailers to resolve issues and onboard them efficiently.

- Triage high volume of support tickets effectively, ensuring timely resolution within SLA.

- Perform regular storefront audits and quality assurance (QA) checks.

You Have:

- 4+ years of experience in software technical support, system analysis, or similar roles.

- A strong technical education background (e.g., in Computer Science, Engineering, or related fields).

- Proficiency in SQL (ability to work with databases and queries is a must)

- Strong problem-solving skills and a solutions-oriented mindset.

- Excellent communication skills, with the ability to translate technical concepts to non-technical audiences.

- Proven ability to work independently, take ownership of projects, and meet deadlines with shifting priorities.

- Detail-oriented with a high level of organizational skills.

- Proficiency in JIRA, Linux environment, and basic programming languages (Python, Ruby, Java)

- A customer-centric approach with an understanding of what constitutes a great shopping experience.

Please send your resume in Word format to Arriane Liangcungco at [e-mail].

OUR VIRTUAL DOORS ARE OPEN! We’re also bringing the interviews to you by various web applications, virtually! Contact us today for your next opportunity.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Administrative, Customer Service, and Information Technology

• Industries

  Retail

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