Application Support Analyst L2/L3 - Investment Banking

Tech Talent International; Montreal (administrative region); Hybrid; CAD 77,000 - 100,000; Full time

Benefits offered by this job

Bonus 9%

RRSP matching 6%

Paid vacation 3-5 weeks

Benefits

Sick/personal day

Cell phone allowance

Transit discounts

Job summary

Tech Talent International offers an Application Support Analyst L2/L3 role in Montreal, with a hybrid work arrangement. The position covers critical 24x7 support for credits, working capital, asset finance and securitization applications for BNP Paribas, including incident management and DR testing.

The candidate should have a CS degree, hands-on Linux/Unix, SQL, Windows, and scripting skills, plus knowledge of Java/J2EE and ITIL processes.

Qualifications

• Core required skills: Linux/Unix, SQL, Windows, Autosys.
• One of Shell/Perl/Batch/Python scripting is required.
• Understanding of Credits, Working Capital, Asset Finance and Securitization domains is important.
• Experience with incident/problem/change management processes and documentation.

Responsibilities

• Provide L1/L2 production support for BNP Paribas Credits, Working Capital, Asset Finance and Securitizations apps.
• Manage incident, problem and change workflows; coordinate data flows between systems.
• Support DR testing, backups, and recovery exercises; participate in technical projects.

Skills

Linux/Unix

SQL

Windows

Shell/Perl/Batch/Python scripting

Java/J2EE

Incident/Problem/Change management

Education

Bachelor's or higher in CS or related

Tools

Jira

ITSM

SN

Websphere

Tomcat

MQ

CyberArk

ServiceNow

Job description

Tech Talent International (SI) supplies technical talent to a variety of clients ranging from Fortune 100/500/1000 companies to small and mid-sized organizations in Canada/US and Europe.

Role:

Application Support Analyst L2/L3 - Investment Banking

Type:

Permanent

Location:

Hybrid - Downtown Montreal, QC -(roles starts off 5 days in office for 1st 3 months, then turns into hybrid setup 3 days onsite, 2 days from home)

Salary:

Base salary ranges from $77,000 - $100,000 + 9% bonus + 3-5 weeks paid vacation + 6% RRSP matching + benefits + sick/personal day + cell phone allowance + discounts for public transit and may other perks

Job Description

Provide application and technical support to the critical 24x7 Credits, Working Capital and

Asset Finance and Securitization applications.

Act as a subject matter expert on application architecture, disaster recovery, infrastructure

integration.

Follow Information security and adhere to governance framework for the applications in

the platform

Participate in the application security related projects and manage the server

obsolescence and vulnerabilities

MAIN RESPONSIBILITIES

Responsible for production support of BNP Paribas Credits, Working Capital and Asset Finance

and Securitizations applications

Responsible for L1/L2 production support, incident management, problem management,

Supporting data flows between Credit, Working Capital and Asset Finance and

Securitization applications and other upstream and downstream systems.

Supporting Operations team for technical issues

Participate in the yearly Disaster Recovery, Liveplay and Backup Recovery testing

Participate in technical projects

Responsible for coordinating and fulfilling projects support tasks, as well as providing

Provide expertise on production constraints and environment readiness

Transversal and Framework

Maintain application and systems as per the Information Security guidelines.

Ensure data protection regulations are implemented from a data security standpoint.

Maintain monitoring, capacity planning and performance tuning of financing solutions

applications components

Understand and document the technical process and data flows

Participate in the Change Control review meeting to ensure data quality and coordinate

approvals

Manage the Cyberark bypass controls and assess for resolutions

Facilitate prioritization sessions with stakeholders to clearly rank tasks for focused

execution and transparency

Industrialization of legacy process to be done using AI

REQUIREMENTS

TRAINING AND OCCUPATIONAL EXPERIENCE

Core Required Skills: Linux/Unix, SQL, Windows, Autosys

Bachelor degree or higher in Computer Science or related fields

Good understanding of Credits and Working Capital business lines

Good understanding of Asset Finance and Securitization, Special Purpose Fund/CLO, Residential

Mortgage-backed Securities, Commercial Mortgage-backed Securities and Asset-backed

Securities business lines .

Must have at least one of Shell/Perl/Batch/Python scripting skills

Well versed with incident/problem/change management process

Excellent verbal and written communication skills

Good documentation skills – advanced knowledge of Excel, Word , PowerPoint

Good understanding of Java J2EE applications

Good to have infrastructure, MQ, Websphere, Tomcat knowledge

Good to have ITIL foundation knowledge/certification

Experience with Unix/Linux/Windows servers.

Experience with application deployments and installations

Knowledge of SQL/Pl SQL

Knowledge of Tools like Jira, ITSM, SN

Strong multitasking skills and ability to reprioritize tasks

ESSENTIAL SPECIFIC REQUIREMENTS

24/7 availability during On-Call schedule

Good understanding of Service Now or similar tool and the service management processes

Understanding of data protection principles

Ability to work independently and collaboratively within a team