Senior Application Support Analyst

National Bank of Canada; Montreal (administrative region); Hybrid; CAD 75,000 - 105,000; Full time

Benefits offered by this job

Health and wellness program

Flexible group insurance

Generous pension plan

Employee Share Ownership Plan

Employee and family assistance program

Preferential banking services

Telemedicine service

Virtual sleep clinic

Job summary

National Bank of Canada is seeking a senior application support analyst for the Capital Markets IT Delivery team. You will ensure stability of critical Loan IQ-based applications, perform technical analyses, and drive improvements across incidents and deployments.

You will collaborate with Loan IQ specialists, developers, QA analysts, and release teams in a hybrid work environment. French and English are required for frequent partner discussions, with ongoing learning through internal programs.

Qualifications

• Bachelor’s degree in IT or related field with at least 2 years in application support.
• Proficiency in Java and SQL technologies.
• Experience in incident resolution, technical analysis, and production support.
• Knowledge of Loan IQ, APIs, or financial applications is an asset.

Responsibilities

• Analyze application incidents, identify root causes, and coordinate resolution to ensure business continuity.
• Monitor application performance, automated processes, and operational workflows to maintain stability.
• Perform technical analyses and execute SQL queries to support troubleshooting, maintenance, and optimization.
• Contribute to evolution of solutions via configuration changes, fixes, and minor Java enhancements.
• Validate deployments, upgrades, and changes with development, QA, and integration teams.
• Maintain technical documentation and knowledge repositories to support operations.

Skills

Analytical Skills

Application Support

Java

MySQL

Resiliency

Teamwork

Technical Documentation

Learning Agility

Stakeholder Management

Empathy

Initiative

Diversity & Inclusion

Education

Bachelor's degree in IT or related field

Tools

Loan IQ

APIs

Job description

A career as a senior application support analyst within the Capital Markets IT Delivery team at National Bank means acting as a specialist in the support, stability, and continuous improvement of business-critical applications. This role allows you to make a direct impact on the operations and performance of the Loan IQ platform through your expertise in application support, technical analysis, and Java and SQL technologies.

Your role

• Analyze application incidents, identify the root causes of production issues, and coordinate their resolution to ensure business continuity.
• Monitor application performance, automated processes, and operational workflows to maintain system stability and reliability.
• Perform technical analyses and execute SQL queries to support application troubleshooting, maintenance, and optimization.
• Contribute to the evolution of solutions by participating in configuration changes, application fixes, and minor Java enhancements.
• Validate deployments, upgrades, and technology changes in collaboration with development, quality assurance, and integration teams.
• Maintain technical documentation, operational procedures, and knowledge repositories to support ongoing operations and knowledge sharing.

Your team

The Capital Markets IT Vice-Presidency brings together specialists who work in an agile, proactive, and collaborative manner to seize opportunities, stay at the forefront of technology, and continuously improve processes.

Within this sector, you will be part of a team responsible for the smooth operation of critical financial applications and the stability of essential business platforms. You will work closely with Loan IQ specialists, developers, quality assurance analysts, and integration and release management specialists. Our team stands out for its collaboration, technical expertise, and commitment to continuous improvement. We strive to provide maximum flexibility to support your quality of life, including a hybrid work environment and a flexible, adaptable schedule.

The Bank values continuous learning and internal mobility. Our personalized training programs, based on learning through experience, help you master your profession and develop new areas of expertise. Tools such as the Data Academy, language training, the Harvard Learning Center, as well as coaching and mentoring opportunities, are available to you at all times.

Requirements

• Hold a bachelor's degree in Information Technology or a related field, along with a minimum of two years of experience in application support, software development, ortechnical operations
• Demonstrate proficiency in Java and SQL technologies.
• Have experience in application incident resolution, technical analysis, and production support environments.
• Possess a solid understanding of relational databases, application monitoring tools, and system maintenance practices.
• Understand software development life cycles, testing approaches, and change management processes.
• Knowledge of Loan IQ, application programming interfaces (APIs), automated processing, or financial applications is considered an asset.
• Be a vailable to participate in an on-call rotation

Languages: French, English

Reason to require this language: you will need to discuss frequently with our service providers or partners who speak a language other than French.

Required skills: Analytical Skills, Application Support, Computer Maintenance, Diversity & Inclusion, Empathy, Initiative, Java, Learning Agility, MySQL, Resiliency, Stakeholder Management, Teamwork, Technical Documentation

Your benefits

• Health and wellness program, including many options
• Flexible group insurance
• Generous pension plan
• Employee Share Ownership Plan
• Employee and family assistance program
• Preferential banking services
• Involvement in community initiatives
• Telemedicine service
• Virtual sleep clinic

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.

Making a bold move in a people-first environment

We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?

Join us!