Application Support Analyst - Information Technologies

University of Calgary; Calgary; On-site; CAD 60,000 - 90,000; Full time

Job summary

The University of Calgary is seeking two full-time Application Support Analysts for approximately 24 months within Information Technologies. You will join the Application Web Services group to support onboarding and ongoing maintenance of software used across campus.

Ideal candidates have a degree in Computer Science, 3–5 years of relevant experience, and strong problem solving and communication skills. Experience with COTS, ServiceNow, ITIL, and Windows/Linux environments is an asset.

Qualifications

• Post-secondary degree in Computer Science or related field.
• 3–5 years of relevant experience.
• Experience with a variety of commercial off-the-shelf (COTS) software and vendors.
• Strong problem solving and troubleshooting abilities.
• Excellent interpersonal and communication skills.
• Ability to learn new products, systems, applications, and technologies quickly.
• Experience with ServiceNow and ITIL is an asset.
• Knowledge of Windows Server, RHEL, Apache, IIS; networking, firewalls, SSL; Active Directory/Entra, Microsoft 365 is an asset.

Responsibilities

• Review systems to determine update/patch requirements to resolve vulnerabilities or unsupported system versions.
• Collaborate with IT teams, vendors and system owners to determine best approach to update the system.
• Plan and execute system updates with stakeholders.
• Test updates.
• Develop tools to assist with update efficiency and consistency.
• Develop standards and processes for updates to ensure consistency.
• Development of template strategies and quality control reviews.
• Manage risk and issues log; escalate items as needed.
• Regular reviews of risk and issue logs to close overdue items.

Skills

Problem solving

Interpersonal skills

Communication

Team player

Self-starter

Customer service

Analytical thinking

Diplomatic

Learning agility

Troubleshooting

Education

Post-secondary degree in Computer Science or related field

Tools

ServiceNow

ITIL

Active Directory

Entra

Microsoft 365

Windows Server

RHEL

Apache

IIS

Job description

Description

The Information Technologies is currently seeking Two (2) Full-time Limited Term Application Support Analyst for approximately 24 months.

This position is part of the Application Web Services group within Information Technologies and reports to the Team Lead, Application Web Services. The group is responsible for supporting the onboarding and ongoing maintenance of software used by the University of Calgary.

The role will work with various teams within IT and other departments to ensure systems remain current and are patched against security vulnerabilities. The position will also support the development of a standard process to ensure systems are updated consistently and in a timely manner.

Application Web Services supports a broad range of software, systems, and platforms, including web applications, scheduling systems, and sensor systems. This role requires a strong understanding of how modern hosted software operates, and experience with various platforms and commercial off-the-shelf solutions is considered an asset. The role will work with various teams within IT and other departments to ensure systems remain current and are patched against security vulnerabilities. The position will also support the development of a standard process to ensure systems are updated consistently and in a timely manner.

Application Web Services supports a broad range of software, systems, and platforms, including web applications, scheduling systems, and sensor systems. This role requires a strong understanding of how modern hosted software operates, and experience with various platforms and commercial off-the-shelf solutions is considered an asset.

Summary of Key Responsibilities

Technical / System Support

• Review various system to determine update, patching and/or system change requirements to resolve vulnerabilities or unsupported system versions.
• Work with various IT teams, vendors and system owners to determine best approach to update the system.
• Plan and execute system update with the various stakeholders.
• Test updates.
• Develop tools as required to assist with update efficiency and consistency.
• Develop standards and processes for updates to ensure consistency.

Quality Management

• Development template strategies where possible.
• Development of quality control reviews are planned and executed.

Risk and Issues Management

• Manage risk and issues log.
• Risks and issues are escalated for management and/or resolution if they are outstanding longer than expected.
• Regular periodic reviews of risk and issue logs are conducted to close or escape overdue items.

Qualifications / Requirements

• Completed a post-secondary degree in Computer Science or a related field.
• 3-5 years of relevant experience.
• Proven experience working with a variety of COTS and Vendors.
• Proficient at problem solving and troubleshooting.
• Highly professional team player with strong interpersonal and communication skills.
• Exceptional communication (verbal and written). Communicate effectively with business and IT professionals at all levels.
• Diplomatic, collaborative, flexible, analytical, critical thinker, customer service oriented, self-starter, and facilitator.
• Ability to quickly learn about new products, systems, applications and technologies.
• Experience with Software development an asset.
• Knowledge of ServiceNow an asset.
• Knowledge of ITIL an asset.
• Technology Specific Qualifications:
  • Proven experience with Window server and RHEL OS
  • Experience with Apache and IIS
  • Experience with developing scripts is an asset
  • Knowledge of networking, firewall, proxies, certificate, SSL
  • Knowledge of Active Directory, Entra, Microsoft 365 interface services is an asset

Application Deadline

October 16, 2026

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.

This position is part of the AUPE bargaining unit, and falls under the Technical Job Family, Phase 2.

For a listing of all management and staff opportunities at the University of Calgary, view our Management and Staff Careers website.

About the University of Calgary

UCalgary is Canada's entrepreneurial university, located in Canada's most enterprising city. It is a top research university and one of the highest-ranked universities of its age. Founded in 1966, its 36,000 students experience an innovative learning environment, made rich by research, hands-on experiences and entrepreneurial thinking. It is Canada's leader in the creation of start-ups. Start something today at the University of Calgary. For more information, visit ucalgary.ca.

The University of Calgary has launched an institution-wide Indigenous Strategy committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.

The university's commitment to the Indigenous Strategy is evident through the oversight of 18 Elders serving on the Circle of Advisors and the many unit-based circles working towards implementation of the strategy including the Faculty Advisory Circle and teams such as the Office of Indigenous Engagement, the Writing Symbols Lodge, and the Indigenous Research Support Team. Many Indigenous-based events and processes are impacting curriculum, programming and polices at the University of Calgary.

As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their academic and professional success while they are here. In particular, we encourage members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply. To ensure a fair and equitable assessment, we offer accommodation at any stage during the recruitment process to applicants with disabilities. Questions regarding [diversity] EDI at UCalgary can be sent to the Office of Institutional Commitments ([e-mail]) and requests for accommodations can be sent to People & Culture ([e-mail]).

Do you have most but not all the qualifications? Research show that women, racialized and visible minorities, and persons with disabilities are less likely to apply for jobs unless they meet every single qualification. At UCalgary we are committed to achieving equitable, diverse, inclusive and accessible employment practices and workplaces and encourage you to apply if you believe you are right for this role.

We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.