Application Support Analyst- DataPower

CIBC; Toronto; Hybrid; CAD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Banking benefits

Employee share purchase plan

Wellbeing support

Job summary

CIBC is seeking an Application Support Analyst- DataPower to join the AESP Team in Toronto. The role focuses on providing technical expertise for small to medium projects related to application and infrastructure tech in a multi-platform setup. On-call may be required and 24/7 accessibility is possible.

On-site work is required, with a flexible hybrid arrangement of 1-3 days on-site per week. The candidate should have 1–2 years of production support experience and solid knowledge of DataPower,

Qualifications

• 1–2 years of production application support experience with IBM DataPower Gateway
• Experience with XML/XSLT, XALAN or similar middleware
• Foundational knowledge of Java/J2EE, APIs and batch scheduling
• Familiarity with Linux/Windows and basic network troubleshooting

Responsibilities

• Evaluate service requests to ensure adherence to standards and processes; coordinate/execute implementation plans
• Identify and resolve small to medium production problems; monitor and analyze services for improvements
• Apply critical thinking to inform decision making and improve stability

Skills

Production support

Troubleshooting

Collaboration

Education

Bachelor’s degree in Computer Science or related field

Tools

IBM DataPower Gateway

XML/XSLT

Java/J2EE

APIs

Autosys

Jenkins

GitHub

Dynatrace

Grafana

Splunk

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

You’ll be a key part of an innovative, “first to market” technology culture, contributing to CIBC’s digital transformation. As a Application Support Analyst- DataPower you will join CIBC’s AESP Team to provide technical expertise for small to medium, complex projects/initiatives as they relate to the implementation and support of application and/or infrastructure technology in a multi platform environment. The successful candidate for this role may be on call at times, and required to be accessible 24/7.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.

You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How You’ll Succeed

• Analysis and Support- Evaluate service requests to ensure adherence to standards and processes. Coordinate and/or execute implementation plans.
• Troubleshooting Skills- Identify and resolve small to medium complex production problems. Monitor and analyze supported services to identify opportunities for improvement and recommend solutions.
• Technical Expertise- You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.

Who You Are

• You can demonstrate 1-2 years experience in. Providing production application support, with exposure to developing, supporting, or maintaining IBM DataPower Gateway and related integration technologies such as XML/XSLT, XALAN, or similar middleware tools. You have foundational experience in supporting production applications, including implementing changes, troubleshooting issues, and maintaining application stability in a production environment. Knowledge of technologies such as Java/J2EE, APIs, Managed Secure File Transfer, Feedhub, and batch scheduling. Enterprise tools and environments, including CaaS, shell scripting, Oracle Databases, Autosys, version control software, Agile, DevOps concepts, middleware platforms such as JBoss, WebLogic, and WebSphere, along with Jenkins and GitHub. Strong foundational knowledge of Microsoft Windows, Linux Red Hat, and Unix Solaris operating systems, as well as basic network troubleshooting and secure file transfer protocols. Knowledge of Dynatrace, Grafana, Splunk, and other DevOps tools is considered an asset. Relevant certifications, training, or demonstrated learning in IBM DataPower, integration technologies, middleware, APIs, cloud platforms, or DevOps practices are considered an asset.
• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
• You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
• You're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
• You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.
• You’re a certified professional. Bachelor’s degree or equivalent in Computer Science or Technical discipline.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
• Subject to plan and program terms and conditions

What You Need To Know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]
• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 22nd Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

• Application Development, Application Testing, Computer Coding, Database Management, Debugging, Financial Management System (FMS), Systems Troubleshooting, Work Collaboratively