Sr. Manager, Production Application Support

CIBC; Toronto; Hybrid; CAD 120,000 - 180,000; Full time

Job summary

CIBC is seeking a Sr. Manager, Production Application Support in Toronto, responsible for leading a team delivering production support across multi-platform environments.

The role involves client interactions and driving digital transformation as part of a hybrid work model, with 1–3 days on-site weekly. Ideal candidates have 9+ years in senior roles, strong DataPower/XML/API Gateway experience, and solid knowledge of Windows/Linux, Oracle, Autosys, and DevOps practices.

Qualifications

• 9+ years of experience in senior manager/consultant roles in development and application support.
• Strong knowledge of DataPower, XML/XALAN, API Gateway and production support.
• Experience with CaaS, shell scripting, Oracle Databases, and devops tools.

Responsibilities

• Lead and coach a high performing team within a multi-platform environment.
• Manage relationships with clients and business partners to test and implement applications.
• Track operating environments and negotiate services to agreed standards.

Skills

Analytical Thinking

Creativity

Jakarta EE

People Management

Teamwork

Technical Knowledge

Understanding of Requirements

Waterfall Model

WildFly

Education

Bachelor’s degree in Computer Science or technical discipline

Tools

Autosys

Feedhub

Jenkins

GitHub

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

You’ll be a key part of an innovative, “first to market” technology culture, contributing to CIBC’s digital transformation. As a Sr. Manager, Production Application Support you will join CIBC’s AESP department to provide technical expertise for small to medium, complex projects/initiatives as they relate to the implementation and support of application and/or infrastructure technology in a multi platform environment. The successful candidate for this role may be on call at times, and required to be accessible 24/7. To align with our workplace flexibility, we enable a work environment most optimal for you to thrive in your role.

You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How You’ll Succeed

• People Leadership- Lead and coach a high performing group team of individuals. Direct, motivate, and develop your team, maximizing their contributions and professional growth. Share knowledge and collaborate to come up with effective solutions to problems.
• Relationship Management- Work closely with clients and business partners to develop, test, and implement application program. Impact and improve the business by advising application owners on the technology possibilities and requirements.
• Understanding Requirements- Track and analyze operating environment for specified services and implement corrective actions as needed. Work with clients and internal partners to determine, negotiate and manage services to the agreed standards. Monitor service levels to identify opportunities for improvement and recommend appropriate solutions.

Who You Are

• You can demonstrate 9 years experience in. Senior Manager /Consultant in development/providing application support in DataPower or any integration technologies and have experience in XML/XALAN/API Gateway and have experience with defining, implementing changes to, and supporting a production applications. You have experience / familiarity with majority of the following technology environments: CaaS, scripting (shell); Oracle Databases; experience with Autosys and Feedhub, Version Control Software, Agile and DevOps concepts, DataPower, Jenkins, Github. You have strong knowledge of: Microsoft Windows, Linux RedHat and Unix Solaris operating systems; Basic Network Troubleshooting; Secure File Transfer protocols. It’s an asset if you have knowledge of Dynatrace, Splunk and devops tools.
• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
• You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
• You're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
• You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.
• You’re a certified professional. Bachelor’s degree or equivalent in Computer Science or Technical discipline.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What You Need To Know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]
• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 22nd Floor

Employment Type

Regular

Weekly Hours

37.5

Primary Recruiter

Rida Chohan

Skills

Analytical Thinking, Creativity, Jakarta EE, People Management, Teamwork, Technical Knowledge, Understanding of Requirements, Waterfall Model, WildFly