Application Support Analyst (AI-Enabled | BA & Development Hybrid) - Banking operations processing - Montreal, Quebec, Canada
Societe Generale SA
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Job summary
Societe Generale is seeking an Application Support Analyst in Montreal to blend production support, business analysis, and development work. You will stabilize critical applications, automate repetitive tasks, and drive AI-assisted improvements across global teams in Canada, the US, Paris, and Bangalore.
You will craft user stories, acceptance criteria, and technical docs while collaborating with stakeholders and developers in an Agile environment.
Qualifications
- Strong scripting skills: Python, PowerShell, Unix Shell, Batch
- Solid knowledge of SQL and relational databases
- Experience with monitoring tools (Grafana, ELK) and schedulers (Autosys, UC4)
- Experience with CI/CD tools (Jenkins, GitHub Actions, TeamCity, etc.)
- Familiarity with AI tools and prompt engineering concepts
- Experience in Agile environments
- Ability to manage multiple priorities effectively
- Experience with production support and on-call rotation
Responsibilities
- Production Support & Operations: monitor daily batch jobs; provide L1–L3 support; conduct RCA; prioritize incidents; participate in on-call rotations; maintain stable production environment.
- AI & Automation Enablement: use AI tools to improve debugging, log analysis, and documentation; apply prompt engineering; identify automation opportunities; enhance monitoring with automated responses.
- Business Analysis Responsibilities: gather and translate requirements; analyze incidents; create user stories, functional docs, and acceptance criteria; participate in Agile ceremonies; liaise between business and tech teams.
- Development & Technical Contributions: develop/maintain scripts to automate processes; read/troubleshoot Java/.NET; work with APIs to integrate systems; contribute to minor enhancements.
- DevOps & Release Support: execute deployments; work with CI/CD pipelines; perform QA testing; participate in upgrades/DR and patching.
- Monitoring & Tools: use Elastic Stack and Grafana; build dashboards/alerts; improve observability and controls.
- Collaboration & Communication: work with global teams across Canada/US/Paris/Bangalore; handle user requests; provide timely updates.
Skills
Tools
Job description
We are looking for an Application Support Analyst who brings a balanced mix of production support, business analysis, and technical development skills, enhanced by the use of AI tools and automation techniques. In this role, you will ensure the stability of business-critical applications while actively contributing to continuous improvement, automation, and solution design. You will collaborate closely with business stakeholders and development teams, occasionally functioning as a Business Analyst or Developer depending on project needs.
- Monitor daily batch jobs and application processes, ensuring smooth execution.
- Provide Level 1, 2, and 3 support, troubleshooting incidents and resolving issues efficiently.
- Conduct root cause analysis (RCA) and implement preventive solutions.
- Prioritize incidents based on business impact and urgency.
- Participate in on-call rotations, maintenance windows, and support during infrastructure activities.
- Maintain a stable production environment with minimal disruption.
- Use AI tools (e.g., Copilot) to improve efficiency in debugging, log analysis, and documentation.
- Apply prompt engineering techniques to accelerate daily operational tasks.
- Identify and implement opportunities for automation of repetitive processes.
- Enhance monitoring systems with intelligent alerts and automated responses.
- Work with stakeholders to gather and translate business requirements into technical solutions.
- Analyze incidents and user needs to identify functional improvements.
- Create and maintain:
- User stories
- Functional documentation
- Acceptance criteria
- Participate in Agile ceremonies and contribute to backlog refinement.
- Act as a liaison between business and technical teams, ensuring clear communication and expectations.
- Develop and maintain scripts using Python, PowerShell, Unix Shell, or Batch to automate processes.
- Read, analyze, and troubleshoot Java or .NET application code when needed.
- Work with APIs to:
- Integrate systems
- Build lightweight tools or utilities
- Contribute to minor enhancements, bug fixes, and technical improvements.
- Execute deployments and support change management processes.
- Work with CI/CD pipelines such as Jenkins, GitHub Actions, or similar tools.
- Perform QA testing for new features and releases.
- Participate in infrastructure tasks including:
- Upgrades and patching
- Disaster recovery testing
- Use monitoring and scheduling tools such as:
- Elastic Stack (ELK), Grafana
- Autosys / UC4
- Improve system observability by building dashboards and alerts.
- Continuously enhance application monitoring and operational controls.
- Collaborate with global teams across Canada, the US, Paris, and Bangalore.
- Handle user requests efficiently while maintaining clear communication.
- Provide timely updates and manage stakeholder expectations effectively.
- Strong scripting skills: Python, PowerShell, Unix Shell, Batch
- Solid knowledge of SQL and relational databases
- Experience with monitoring tools (Grafana, ELK) and schedulers (Autosys, UC4)
- Experience with CI/CD tools (Jenkins, GitHub Actions, TeamCity, etc.)
- Familiarity with AI tools and prompt engineering concepts
- Experience in Agile environments
- Ability to manage multiple priorities effectively
- Experience with production support and on-call rotation
- Experience in financial services
- Knowledge of Azure and/or AWS cloud platforms
- Experience with enterprise application troubleshooting (Java/.NET)
- ITIL certification
- Exposure to automation, AIOps, or AI-driven operational tools
- Work across Support, Business Analysis, and Development
- Leverage AI to increase efficiency and innovation
- Contribute to automation and modern DevOps practices
- Grow into roles like SRE, Technical Analyst, or AI-enabled Engineer
Ability to communicate in English, both orally and in writing, is a requirement as the person in this position will need to collaborate regularly with colleagues and partners in the United States.
Due to US Federal Securities law that may apply to this position, candidates who will apply for this position may be required to submit to an enhanced background screening, including the collection of their fingerprints by a third‑party vendor selected by the Financial Industry Regulatory Authority ("FINRA").
Business insight
Societe Generale is committed to offering an inclusive recruitment experience to all candidates. If you require any reasonable accommodations during the recruitment process, please do not hesitate to let our Recruiters know.
At Societe Generale, we live by our 4 core values of commitment, responsibility, team spirit and innovation. We are engaged and demonstrate consideration for others. We act ethically and with courage. We focus our talent and energy on collective success. We experiment and propose new ideas. This way, we maximize our ability to serve client needs and anticipate market changes. Societe Generale is committed to strengthening bonds with colleagues, communities, and the world in which we live, because relationships are at the heart of how we operate. For more information about our Culture and Conduct initiatives, please visit this link (https://americas.societegenerale.com/en/careers/get-know-culture/)
Our Diversity & Inclusion Mission: Recruit, develop, advance, and retain a diverse workforce that is united in our efforts to enhance our competitive position and deliver innovative solutions to our clients. Our Diversity & Inclusion Vision: Engaged workforce that is demographically diverse in a way that reflects the communities in which we operate. Inclusive culture and workplace that recognizes employees' unique needs and utilizes their diverse talents. Engage our community and marketplace, and position the organization to meet the needs of all its clients. For more information about our D&I initiatives, please visit this link (https://americas.societegenerale.com/en/careers/get-know-diversity/)
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